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Polynesian Resort Hotel

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Polynesian Resort Hotel
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592 Reviews from our TripAdvisor Community

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Showing 592: English reviews
Madison, Wisconsin
Reviewed 4 weeks ago

Great old school elegant and new age (Newly renovated) clean and crisp. The team on site were there if we needed. Thank you to the Polynesian in the Dells. Our family can't wait until the entire property is complete.

Thank jweyker
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you! We have shared this review with the entire onsite team. We appreciate your positive feedback and look forward to you and your family returning to the Polynesian for vacations to come!

Reviewed 17 January 2017

We like to stay in places that have hot tubs. Both were working at this hotel in January. This hotel is undergoing renovation. Therefore, there are some rooms that are nicer than others. Ours was okay with a working refrigerator, microwave and single serve coffee pot. The hotel itself is suited for small children.

Thank Sherry T
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for your review Terry. We have completed the first phase of our renovations including the lobby, phase one of the one bedroom standard and deluxe condos as well as a minor makeovers to existing hotel rooms (which will also eventually be completed renovated into condos). We are aiming to start phase two in the Fall. This mean as...

Reviewed 10 January 2017

Room was 90 degrees when I walked in - heat at full blast. No lighting other than lamp on wall by bed. Clock unplugged. No glasses in room. Coffee maker but no cups or coffee.Toilet ran all night. I was a little worried when I checked in because the man in front of me said he had no heat in...

Thank Stephen A S
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for your post. I do wish you had reached out to us so that we could accommodate your concerns and create an enjoyable experience for you. Please do not hesitate to reach out to me directly lmdoran@capitalresortsgroup.com. Our guests satisfaction is important to us as we continue to make the Polynesian into a renovated family fun destination.

Naperville, Illinois
Reviewed 4 January 2017

A couple of years ago I gave the Polynesian a relatively good review. I said it was a good for the price lower cost place to stay. I'm not looking for 5 stars when paying under $100. My opinion of this place has changed drastically since. On New Years Day I drove 3 1/2 hours with two kids to start...

6Thank Bobaboey
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for your review. It is very true that the indoor water park is open on weekends through the winter, closing at 5 pm on Sunday and the Aloha pool areas are open daily.We do our best to not only note this at check in and on pool signs but it is on our website, social media pages and...

Reviewed 28 December 2016 via mobile

Well cleaned and stocked!! We stayed in one of the new two room condos with a king bedroom for us and our 22mo old, we had a beautiful walkin in shower and our own separate bathroom, our bedroom had its own sliding door and patio, the living room was beautiful with a pull out couch for our 13yr old to...

1Thank Brandy C
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Brandy We greatly appreciate the time you have taken to write a positive review about your stay with us at the Polynesian Hotel and Water Park. Our goal is to completely renovate the property into the condos that you and your family enjoyed while here. Phase 1 is complete and we hope to start phase two in the Fall. Please...

Reviewed 12 December 2016

Booked a few days in advance. As previously mentioned in another review, we required a room with a "walk in shower", no tub, as my wife is handicapped and cannot get into a tub. We got it. lol. a large room, 2 beds and a couch on the 3rd floor. A HANDICAPPED ROOM ON THE 3rd FLOOR. In case of...

1Thank Majestyk44
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for your review. The property has been going through stages of renovations. As most hotels we do have ADA compliant rooms on multiple floors. It looks like in your case at the time of booking the last ADA available was on the third floor and was one of the units that was not renovated. Although these non renovated...

Tinley Park, Illinois
Reviewed 8 November 2016

It appears that they do not provide room service during the off-season, even if the rooms are occupied. So people throw their nasty wet towels out in the hall for someone to pick up. Yes. Not pleasant for anyone. One ice machine on our floor was missing; the other out of order. The vending machine was out of order. The...

1Thank Cecile K
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Cecile thank you for your review. We will continue to renovate and upgrade the property. I wish you had the opportunity to stay in our featured new one bedroom condos with a living room and fully equipped kitchenette. This is the direction the property is heading. Per feedback from our guests and surrounding communities the Polynesian is working hard to...

Reviewed 5 November 2016

We really enjoyed our renovated hotel suite. It included a separate living room area for our 18 month old son, a kitchenette with dishes provided, and a nice separate room for my husband and I to relax. The waterpark could use some more renovations as some areas are really out dated or in need of maintenance. Overall it was a...

1Thank Nicole K
Lauren D, Director of Sales at Polynesian Resort Hotel, responded to this review

Thank you for taking the time to write a review Nicole. It is always so wonderful to hear about our guests enjoying the new one bedroom condos and their amenities. We do hope that you and your family join us again soon!

Aurora, Illinois
Reviewed 13 October 2016 via mobile

Booked this online and have been here once many years ago and thought to give it a try again. Check-in: it was ok (online it shows that the hotel had a sauna) wanted to make sure it was correct. I asked the lady who checked me in if they had a sauna, said she didnt know and if they did...

2Thank yogkuv
Hortonville, Wisconsin
Reviewed 19 September 2016 via mobile

We had four rooms. All of them smelled moldy. One room the toilet didn't work. One room the sink didn't drain. One room didn't have sheets for the pull out couch. The hot tub had so much chlorine in it you couldn't even sit on the side of it without your eyes burning. Would never stay here again....yuck.

5Thank Pam W

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Polynesian offers a variety of room styles to choose from - King rooms, Queen Rooms, Two Bedroom Suites, & Luxury Suites - one is sure to accommodate your family's stay in Wisconsin Dells. IMPORTANT INFORMATION: The resort is undergoing improvements during 2015 and select areas will be restricted due to these improvements. We make every effort to offer alternatives but will occasionally be unable to do so. Thank you for your understanding. ... more   less 

Additional Information about Polynesian Resort Hotel

Address: 857 N. Frontage Rd., Wisconsin Dells, WI 53965
Region: United States > Wisconsin > Wisconsin Dells
Price Range: $63 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Polynesian Resort Hotel 3*
Number of rooms: 195
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Also Known As:
Polynesian Hotel Wisconsin Dells
Polynesian Resort Wisconsin Dells
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Questions & Answers

Here's what travellers have asked, with answers from Polynesian Resort Hotel staff and other travellers.
18 questions
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Fargo, North Dakota

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Questions? Get answers from Polynesian Resort Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was fine and great value. We stayed in a double queen sofa guest room with plenty of room.”
 of 5 bubbles shirleye2014, 22 Feb 2017 | Read review
“If you want a patio on first floor ask for waterpark side”
 of 5 bubbles davynavy06, 30 Jan 2017 | Read review
“Ask for the new condos”
 of 5 bubbles jweyker, 26 Jan 2017 | Read review
“Renovated rooms are nicer”
 of 5 bubbles sherryt785, 17 Jan 2017 | Read review
“Get the upgrade to the renovated hotel rooms - much better than the old inexpensive suites!”
 of 5 bubbles U5249SKnicolek, 4 Nov 2016 | Read review
5 of 5