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Chula Vista Resort

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Chula Vista Resort
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2,060 Reviews from our TripAdvisor Community

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Showing 2,047: English reviews
Reviewed 1 week ago via mobile

Here for a convention, breakfast Buffet was not good, cold bacon, runny eggs, no pancake syrup. Tables were not cleared, no silverware. Room service came to turn our room about 5pm on a Monday, toilet was not cleaned, new hand towels and wash cloths were not left leaving only bath towels that were clean. Coffee pot was not cleaned and...

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Helpful?
Thank Nick R
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Nick R- Thank you for your feedback. Your comments have been forwarded to our management team, Food and Beverage Department and Housekeeping Department. We hope you will give us another chance in the future.

Illinois
Reviewed 1 week ago via mobile

Came for business and with our kids. Our Jr suite room was ok but the phone didn't work at all so I couldn't communicate with the front desk or other establishments in the building. I told the front desk but they didn't do anything about it. Another family came to our door saying they were assigned to the same room....

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Helpful?
Thank metnyre5
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

metnyre5- We are so sorry to hear about the miscommunication with your reservation. We are happy to hear your children loved Lost Rios Indoor Waterpark and your stay with us. We hope you will give us another chance in the future.

Reviewed 1 week ago via mobile

Went here and rented a 3 bedroom condo for my and my father's birthday. When we first walked into the room the sliding door was left slightly open, and being that it was a high of 3° that day, it was a little cold in the room. My wife, my 9 month daughter and I took one of the adjoining...

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Helpful?
Thank Eric K
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Eric K- We are sorry to hear about the frustrations you experienced during your stay. We are currently in the process of renovating our rooms and will pass your comments along to our management team. We are happy to hear you enjoyed the slides in our waterpark! We hope you will choose to stay with us again in the future.

Minneapolis, Minnesota
Reviewed 1 week ago

This was our second stay at the Golf Villa and not much had changed since our last stay. We were actually placed in the exact same room that we stayed in last year. The room itself wasn't that great considering the cost of the room. The room has a balcony that looks out over the golf course, which was very...

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Helpful?
1Thank JayBee1986
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

JayBee1986- Thank you for choosing to stay with us again this year! We are currently in the process of renovating our rooms. We will pass your comments about Kilbourn City Grill along to our Food and Beverage Department and management team. We hope yo see you back next year!

Reviewed 2 weeks ago

Bought a 2 night package that included Cascade Mountain Passes and Waterpark access. We brought our kid and a friend, and we thought that having the waterpark and multiple restaurants on site would keep us entertained when we were back from snowboarding. As we found out though, the waterpark closes at 7:00 PM. How does one ski all day, eat...

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Helpful?
4Thank muchomaas1000
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

muchomaas101- Please check your messages on TripAdvisor. We would like to get your contact information and connect you with a manager while you are still here. Our waterpark wristbands are good from when the waterpark opens the day you check in until the waterpark closes the day you check out giving our guests have the option to come early or...

Reviewed 2 weeks ago via mobile

This is the worst place to stay. Customer service is horrible house keeping horrible breakfast was really good. There were things left in the room that housekeeping did not clean. Like pubic hairs in the hot tub. Plastic water left on the floor. We were told check-in was at 1:00 pm we didn't get in until 5:00 pm. Called front...

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Helpful?
1Thank Dick H
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Dick H- We are so sorry to hear about the frustrations you experienced during your stay. We are sorry that you were told check-in was earlier than 4 p.m. Your comments have been forwarded to our Housekeeping Department and Management team. Please feel free to call (608)678-3119 or email info@chulavistaresort.com if you would like to further discuss your stay. We...

Congerville,IL
Reviewed 2 weeks ago via mobile

First time staying here and will never waste money here again. We stayed for New Year's Eve. The water temperature and air temperature in the Waterpark was very cold. We could only stand a couple hours in pool area. Hot tubs were so packed there was no way you could even get in. For dinner we decided to try the...

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Helpful?
3Thank Trish1977
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Trish1977- Thank you for your feedback. We are so sorry to hear about the frustrations you experienced during your stay. Your comments have been forwarded to our management team for future planning. We hope you will give us another chance in the future.

Appleton, Wisconsin
Reviewed 2 weeks ago

We went to Chula Vista Thanksgiving weekend. Had no TV remote and asked at the front desk-they were going to bring one.. never did. Bathroom and shower not too clean. Rooms small for the price. Did jot like the sink set up..

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Helpful?
1Thank Jmp1515
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Jmp1515- We are sorry to hear about the frustrations you experienced during your stay. We will pass your comments on to our management team for future planning. We hope you enjoyed the rest of your stay and will give us another chance in the future.

Germantown, Wisconsin
Reviewed 2 weeks ago

I have been to Chula Vista as a VIP guest with my husband and plan to go back soon. This year, for winter break, we decided to take our 3 kids on a mini getaway. This was the 1st time that my husband and I used the waterpark and game room amenities. Pros: *Complimentary room upgrade at check in. Thank...

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Helpful?
2Thank commoncents101
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Commoncents101- Thank you for your review. We are so happy to hear you like our breakfast buffet, our waterpark and our game room! We are sorry to hear about the frustrations you experienced during your stay. We will make sure to review the Frequent Fiesta Rewards Program with our staff. Happy New Year!

Somerset, Wisconsin, United States
Reviewed 2 weeks ago via mobile

Rented a two bedroom condo with a full kitchen, pull out couch, and a Jacuzzi tub. Everything was nice and clean and everyone had a great time. The only reason I gave it four out of five stars was because of good to go items we got from their restaurant Kaminski Brothers Chophouse. My wife and I have eaten there...

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Helpful?
Thank Jeff C
Becky V, Guest Relations Manager at Chula Vista Resort, responded to this review

Jeff C- Thank you for your review. We are so happy to hear you and your family had a great Christmas here at Chula Vista Resort! We are sorry to hear about the carry out charges at Kaminski's Chop House. We will pass your comments on to our food and beverage team. Happy New Year!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Chula Vista Resort and Waterpark is a complete resort experience in Wisconsin Dells with over 200,000 square feet of indoor and outdoor waterparks. Luxury comes standard in all of our guest rooms, suites and condominiums. Bring your clubs and challenge yourself on our 18-hole golf course. At Chula Vista, we invite you to laugh harder, splash bigger, stay longer and vacation better at Wisconsin Dells' most complete family resort! ... more   less 

Additional Information about Chula Vista Resort

Address: 2501 River Road, Wisconsin Dells, WI 53965-9062
Region: United States > Wisconsin > Wisconsin Dells
Price Range: $172 - $421 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chula Vista Resort 3.5*
Number of rooms: 620
Reservation Options:
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Also Known As:
Chula Vista Hotel Wisconsin Dells
Chula Vista Theme Hotel
Chula Vista Wisconsin Dells
Hotel Chula Vista Theme
Hotel Style:
#13 Top resorts Hotel in Wisconsin Dells
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Questions & Answers

Here's what travellers have asked, with answers from Chula Vista Resort staff and other travellers.
32 questions
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Questions? Get answers from Chula Vista Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles muchomaas1000, 3 Jan 2017 | Read review
“Winter time offers GREAT rates.”
 of 5 bubbles shaunl925, 30 Dec 2016 | Read review
“I saw the condos in the hotel part of the resort and those looked nice.”
 of 5 bubbles ChicagoMeganB, 29 Dec 2016 | Read review
“Look for online deals as there are plenty of options”
 of 5 bubbles Sheldon7220, 27 Dec 2016 | Read review
“condos are very spacious”
 of 5 bubbles 934brittnieb, 13 Dec 2016 | Read review
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