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St. Croix Casino & Hotel Turtle Lake

119 reviews
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Traveller (14)
Room & Suite (10)
Dining (2)
Overview
  • Excellent6%
  • Very good25%
  • Average33%
  • Poor22%
  • Terrible14%
Travellers talk about
“trailer parking”(2 reviews)
“free room”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Casino
Breakfast included
All hotel details
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Reviews (119)Write a Review
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All reviewsprime rib sandwichtrailer parkingfree roomwalking distanceliving areanice sizewould stay againroomy
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1 - 5 of 119 reviews
Reviewed 1 week ago

In the process of a nice remodel ! The lobby now has a lot more open space and a nice area for the staff to work. Stayed in one of the finished rooms and it was very nice ! New furniture, carpeting, paint, etc. Hopefully...More

Thank 656brucej
Reviewed 3 January 2018

Had a coupon for a free room-used it on a the Saturday night before Christmas. The Hotel was in the process of a pretty major remodeling job-which they did a very nice job with. Had a two queen (standard room) that now consisted up new/upgraded...More

1  Thank Leah D
Reviewed 23 October 2017 via mobile

Reservations make no sense. Cheaper to not take the deal. Hotel is not attached to casino. Under a very needed remodel. Hope they do the rooms. Rude lady at guest services. No comps, tight slots. Big place divided in two parts. Don't like that. Seafood...More

Thank gibbo906
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 24 October 2017

We're sorry your visit wasn't more satisfying, but are encouraged that you enjoyed our dining selections. Our hotel is in the process of being remodeled and hope you'll return sometime in the future. Thank you.

Reviewed 17 October 2017

I'm usually very satisfied with my stay here, but this time........not so much! It started with the check-in. I had reservations for Friday & Saturday night for a wedding in the area. I had to book 2 nights because the wedding was at 3:30 Saturday...More

Thank Kris J
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 18 October 2017

Thank you for your comments. Our hotel is in the process of being renovated so we’re hopeful your next visit and report will be very rewarding.

Reviewed 16 October 2017

I will agree about the confusion with booking...I called the hotel direct 2 wks prior to stay and was quoted the Getaway Package...maybe 79-89$...upon checking in they said 142$...WHAAAAT??? I said I had a previous deal and was told I had to first go get...More

Thank schatzi8364
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 17 October 2017

We apologize for the booking miscommunication but are happy you enjoyed your stay. Thank you for the review.

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Things to do
Pool
Casino and Gambling
Indoor pool
Heated pool
Details
Room types
Non-Smoking Rooms
Details
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (14)
Room & Suite (10)
Dining (2)
Pool & Beach (1)
Questions & Answers
Ask a question
Amy H
13 March 2017|
Answer
Response from Susan C | Property representative |
Hello, St. Croix Casinos accepts donation requests. Please visit the Charitable Donations page on our website to view the guidelines and submission process. Thank you.
0
Votes
Craig G
12 March 2017|
AnswerShow all 2 answers
Response from Susan C | Property representative |
Craig, Thank you for your comments. Your concerns will be forwarded to hotel management for them to address.
0
Votes
packerdj
29 December 2016|
AnswerShow all 2 answers
Response from Susan C | Property representative |
Hello, Unfortunately, at this time our hotel does not offer lodging for pets. Thank you for inquiring.
0
Votes
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123
Room Tips
"Yes, the hotel is not "connected" to the casino, but it is a quick shuttle ride over."
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"Choose a room on the 3rd floor for less noise"
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"Check the furnace/air in your room right away to be sure it's working properly."
Read review
"Get a Suite"
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