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BEST WESTERN Waukesha Grand

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239 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Waukesha Grand
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Showing 236: English reviews
skokie il
Reviewed 26 September 2016

We stay at this hotel a couple of weekends a month...we have always had friendly service...a comfortable and very clean room and a great breakfast in the morning. The pool and jacuzzi are both wonderful. I tell everyone we know about this hotel and they should stay here when in town

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Helpful?
Thank hotfib1
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you guys always have such a good time here. I look forward to seeing you on your next trip!! Have a great week, Kellie Kellie Greuel Assistant Manager Best Western Waukesha Grand

Virginia Beach, Virginia, United States
Reviewed 23 September 2016

Hotel staff were efficient and nice but not overly so. Hotel room was clean and what you would expect from this level of hotels. The hotel is in the back of a shopping center and a little hard to find from the road. It is right off the interstate exit.

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Helpful?
Thank Scott_Smith6064
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou for completing our survey regarding your stay with us here at the Best Western Waukesha Grand. Myself and my staff are very happy that you enjoyed yourselves while you were here, and we look forward to seeing you again if your future travels bring you back to our area. Thanks again and have a great week!! Kellie Greuel Assistant...

Superior, Wisconsin
Reviewed 23 September 2016

Best rooms in town - excellent service, clean, wonderful beds, nice breakfast! We stay here every 6 weeks for the weekend and never have a bad room or experience. The staff is top notch, hotel is updated and clean, breakfast is better than most other hotels. As a 35 year veteran in the travel industry, I'm very keen to what...

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Thank TravelAgentQueen
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. We strive to provide a great stay for our guests and wish for everyone to feel as much at home as possible. It's great to hear comments such as yours, it's how we know that we're doing the best job...

United States
Reviewed 22 September 2016

The carpet in our room was wet, sticky and dirty. We told the man at the front desk as we were going out, and when we returned, he said they checked it, but it didn't feel wet. He also said they put a huge fan in the room. First of all, there is no way that someone could touch that...

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Thank Carolyn S
Reviewed 13 September 2016

The beds were very comfortable with 3 to 4 pillows with different softness. Great water pressure in the shower with plenty of hot water. The staff was very helpful in adding one additional day stay without any trouble. The only thing to complain about was the toilet was very noisy when flushed. It was a little difficult to get to...

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Helpful?
Thank Timothy G
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou so much for your review and kind words regarding your stay with us at the Best Western Waukesha Grand. I'm glad that you enjoyed our comfy beds and pillows, they are great aren't they? As far as getting to the hotel, I'm guessing you missed our driveway? We share a driveway with a few neighboring businesses but it's a...

Springfield, Missouri
Reviewed 13 September 2016

The hotel has an awkward entrance through fast food restaurants that make it easy to miss. Our rooms smelled of smoke residue. The mattress was extremely bouncy and the pillows flat - all need to be replaced. The A/C did work well and cooled the room down. Breakfast was blah - the biscuits and gravy weren't very good, and the...

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Thank Tammy_2292
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou for submitting your review of your stay with us at the Best Western Waukesha Grand. As far as our entrance, we share a driveway with a few neighboring businesses, but it's a straight shot back to the hotel. I'm wondering if you were bypassing our driveway and coming through the parking lot of the mall next door possibly? Did...

va, United States
Reviewed 12 September 2016

Good value for the location, but the staff could be more responsive. Do not use the Please make up room sign as they will ignore it and treat it as a do not disturb. Even though all the staff we ran into spoke perfect English, when we put out the sign for cleaning, it was ignored. The reason management gave...

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Helpful?
Thank Paul P
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou for your review of your stay with us at the Best Western Waukesha Grand. I'm sorry that you had a difficult time getting your room cleaned by our housekeeping staff, but I personally looked at the sign on your door several times during your stay with us. Yes, the sign is two sided, but unless you attach it the...

Reviewed 11 September 2016 via mobile

I was super happy with my stay. The room was clean and the bed was very comfy. Staff was friendly and efficient even though they were swamped with three wedding blocks. Free breakfast had a good variety of hot and cold options. There were some small cosmetic things that could be fixed but for the rate I would absolutely stay...

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Helpful?
Thank Kay G
bwwaukesha, Assistant Manager at BEST WESTERN Waukesha Grand, responded to this review

Thankyou so much for taking the time to submit your review. Myself and my staff are happy that you enjoyed your stay here with us, and glad that we met your expectations. Yes, it was quite a busy weekend this weekend, but I think we handled it pretty well. We love wedding groups because it nice to see families getting...

Reviewed 6 September 2016

This hotel needs updates. The couch in the lobby was dirty. I went to ask for conditioner and the front desk clerk tried to help me but all he had was a half used bottle. The maid did not understand what I wanted and brought me lotion. The shower H and C were backwards and hard to shut off at...

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Thank Pauline R
Chicago, United States
Reviewed 5 September 2016

I hadn't stayed in BW in a very long time, and would happily recommend this property again. The rooms were spacious, beds comfortable, and clean. The breakfast was very generous, with many options, and the internet was fast, both were free.

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Thank Johanna Mary D

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms

Additional Information about BEST WESTERN Waukesha Grand

Address: 2840 North Grandview Boulevard, Pewaukee, WI 53072
Region: United States > Wisconsin > Pewaukee
Price Range: $107 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Waukesha Grand 2.5*
Number of rooms: 97
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Also Known As:
Best Western Waukesha Grand Hotel Pewaukee
Best Western Pewaukee
Pewaukee Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN Waukesha Grand staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great location”
 of 5 bubbles mawerden, 7 Nov 2016 | Read review
“Great hotel - Just book it!”
 of 5 bubbles TravelAgentQueen, 22 Sep 2016 | Read review
“We had a room next to everything...ice machine, pool, breakfast and across from the managers living quarters and was still very quiet.”
 of 5 bubbles 131sherryg, 2 Sep 2016 | Read review
“Choose 1st floor to skip elevator. Choose top floor for lower noise.”
 of 5 bubbles 2coolhipdude, 23 Jul 2016 | Read review
“1st floor room will avoid the elevator wait”
 of 5 bubbles harley812, 21 Jul 2016 | Read review
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