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09/04/2017 10/04/2017
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    Americas Best Value Inn

    1.8 km from New London centre
    • Free Wifi
    • Free Parking
    • Pool
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    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    1409 North Shawano Street, New London, WI 54961
    Rooms
    09/04/2017 10/04/2017
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    Standard Room

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    09/04/2017 10/04/2017
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    Traveller rating
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    Time of year
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    Reviewed 14 July 2015

    Made a reservation a month in advance and called back several days before our reservation to confirm everything is OK. Long story short Long Hot Day, Car Problems, Big Show in area so rooms are at a premium. When we go to check in with...More

    Helpful?2
    Reviewed 21 June 2015 via mobile

    Upon entering into the lobby I felt like I was visiting a prison, and that's an insult to any prison. The place is absolutely filthy and unkept. The whole building smelled of smoke, and must. The room was disgustingly dirty. Stains on the bedsheets, crumbs...More

    Helpful?3
    Response from ABVINN01, Guest Relations Manager at Americas Best Value Inn

    Thanks for your comments. As soon as you asked us about the issue, we sent 2 staff person rightaway and sloved the issue. we are really sorry from our part and give us a chance to serve you in future.

    Reviewed 21 January 2015

    I had an excellent experience here and will book again next time I'm in the area. Everything was clean and fresh, the bed extremely comfortable. I upgraded to the Jacuzzi Room because I work so hard physically, my body and bones needed a soak! I...More

    Helpful?0
    Reviewed 11 November 2014

    Advice: Spend the $60/night to drive to the nearest rest stop and stay in your car. It's not even worth the list of reasons, just do your self a favor, and don't stay here. Disgusting on every level .

    Helpful?6
    Reviewed 7 August 2014 via mobile

    On 7-29-14 I called Americas Best value inn to book a rm.for 1 night.The clerk who answered was very hard to understand, I finally gave up and went across the street to another motel,only to find the parking lot full with out of towners visiting...More

    Helpful?2
    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
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    Room/Suite (6)
    Hotel & Grounds (4)
    Nearby
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    Nearby Attractions
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    Special Memories Zoo
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    Mosquito Hill Nature Center
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    Questions & AnswersAsk a question
    DougDB
    July 28 2015 Still these people will not resolve my issue, now I have been abrasive enough they don't even return calls. Vantage Hospitality and Americas Best Inn need to review their customer service procedures. Not good service and not a good motel. They have had since the 10th of July to solve problem and still nothing.
    29 July 2015|
    Answer
    Response from ABVINN01 | Property representative |
    We are very sorry about experience Mr. Bennet had at Americas Best Value Inn. Since Vantage Hospitality is aware of your situation and they are working to solve the issue. So its best you contact them. thanks again
    0
    Votes
    DougDB
    Update 7-18-15 The Director of Customer Relations for Vantage Hospitality,(the corporate entity that owns the Americas Best Badge) called me today. I managed to get the call to last 19 minutes 45 seconds before my frustration with Vantage Hospitality made me boil over again. It turns out that I am a hostile angry person who will not listen to reason. I am hostile and intimidating and make people scared. OK whats your point? If you had just honored your reservation to begin with I would have not gotten angry. Our country has slipped so far into PC that you are expected to remain peaceful and calm no matter what. Well that is not me and I am unconcerned about who knows it. This company feels no responsibility and would love for this to become an issue where I am the problem, well i'm not the problem their customer service is the problem. As soon as they start accepting responsibility for the error I will cease to be the angry consumer. Make it right Vantage Hospitality.
    19 July 2015|
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    DougDB
    This place is so bad I just want to let people know that a week later I am still trying to get Vantage Hospitality (The Corporate Badge Holder for Americas Best) to handle this So here is the story, we go to a Americas Best Hotel with a confirmed reservation show up at on 7-10-15. No room No record of our reservation and they ignore my confirmation number. Call Vantage Customer Service they basically tell me I'm lying about having a reservation for 7-10-15 and refuse to do anything to help me out. Now it's 7-17-15 I get a email offering a chance to stay at that motel sometime in the future! Uh dudes my vacation was last week, my stuck on the side of the road with a car that I can't drive in the dark was last week. And you think your responsibility ends with the threat of a $75.00 "administrative fee" against the operator of the American Best property in New London Wisconsin? Tell me do these bush league solutions actually work? I repeat the actions of the owner/operator or whatever your deal is there at New London are not the source of my ire nearly as much as your reaction. I can almost excuse the actions of that place, they are trying to make a living with what is more or less a flop house. (I would never have booked the reservation if I had bothered to look at Trip Advisor first) Your actions on the other hand are inexcusable. I have never had a problem expressing my opinion and with the advent of social media the chance to speak out has increased exponentially. The onus is upon you to salvage my goodwill, I am an aggrieved party and your actions have done nothing but create greater animosity.
    18 July 2015|
    Answer Show all 2 answers
    Response from ABVINN01 | Property representative |
    we are sorry to hear that you were dissatisfied with our performance as for the employee that you mentioned. we have sense let him go for the mix up. we hope that this way we can rectify the situation. we would also like to... More
    0
    Votes
    Room Tips
    "Don't know if there is one."
    rubet4, 12 days agoRead review
    "Go to another hotel."
    Tom K, 1 month agoRead review
    "Pet-friendly"
    talkingdogs, 5 months agoRead review
    "Anywhere but here"
    Greg P, over a year agoRead review
    "Try The Hotel Across the Street"
    DougDB, over a year agoRead review
    "Go on the website and see the different rooms they have, especially the Jacuzzi rooms. They'll give you..."
    Heather M, over a year agoRead review
    "Book ahead if going to Iola old car show. Motel sells out."
    Larry W, over a year agoRead review
    "Bring snacks there isnt much open too late into the night..."
    PackersFan85, over a year agoRead review
    "Go to the Hotel across the street, look up the area the zip is 54961"
    screwthisplace, over a year agoRead review
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