The hotel was nice, clean and welcoming so were the people behind the desk. so what are you complaining about you may ask. Mostly a couple of design or creature comforts I would expect from any hotel at this level. 1.- the bathroom had no exhaust fan to vent out humidity or worst smells. 2.- Lights on entrance were off until we mention it to staff. Timer issue. 3.- This is one of those Covid things, but breakfast was not only available only for take out but also at a rather high price. I'm being picky, but this is what I found bug me. Would I recommend it or stay myself there again, yes by all means, but I would ask ahead of time about this things. If not for this things they would get a 5 review, the staff is the shining example of customer service.
Patrick/Christine as well as all staff were amazing Thank ya'll so much for letting us unwind We so appreciate our weekend with you !!! WE will definitely do stay-cation again The se of lobby was really additional as it was raining outside.
Stayed here on a Friday & Saturday night, check in was simple and quick. Some sketchy people trying to check in without a photo ID, and arguing with the employees, that should have clued me in.... The Bad... - the elevator is falling apart, smells horrible and embarrassing for a “3 star” - wrappers on the floor in our room. - it was 83 degrees in the room, air wasn’t even turned on. - the thermostat did not work at all, we were roasting both nights. - one roll of TP, no tissue, but a lovely empty box and hair on the floor. - they turned our key off because they thought we checked out a day early, huh?? - loud neighbors and children running the halls late at night and early morning. - masks required, which we wore, and 2 employees but other employees and other guests were not. - ice machine gave out shaved ice 😂 The Good... - the bed was comfortable, pillows nice - plenty of parking - culvers, Starbucks, Dominos all a Crosse the street…
This Holiday Inn had the best service of any hotel I've stayed at. All of the staff are super friendly and accommodating. Due to bad weather we had to make some changes to our reservation, and the front desk was more than happy to assist us and accommodate us. The hotel also has a nice pool and hot tub area. And the bed was the most comfortable bed I've ever slept on, no joke! Only negative comment is the bath tub was peeling paint. Other than that minor detail, it's a great place to stay!
We stayed here for one night passing though Milwaukee and we LOVED it! Extremely clean, very nice staff, safe location, comfy bed and pillows and awesome parking!! Would absolutely recommend to someone coming though town or flying. Amazing hotel for the value, we stayed at a 5-star hotel a few days later and we would say they are extremely comparable!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing