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Timber Ridge Lodge & Waterpark

Booking.comUSD 198*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Timber Ridge Lodge & Waterpark
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1,189 Reviews from our TripAdvisor Community

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There are newer reviews for Timber Ridge Lodge & Waterpark
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Showing 1,186: English reviews
Reviewed 20 August 2014

I know this hotel is targeted for children with the indoor water park, but it doesn't mean they need to lack basic room amenities. I feel like they do the least possible in terms of bedding, cleanliness and mechanicals. The room felt claustrophobic like they were trying to squeeze too much into a small space. The linens were cheap and...

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Helpful?
2Thank daydreamer211
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

daydreamer211~ Thank you for your comments regarding your stay. My sincere apology that our detailing failed to meet your expectations. We pride ourselves on providing a welcoming, relaxing, and clean hotel throughout; and your comments will be shared with my team. We value feedback both positive and negative from our guests as it helps us to see where we can...

Chicago, IL
Reviewed 15 August 2014

My family and I stayed here for a weekend recently. The hotel is located right off the highway, thus easy to get to, it is NOT waterfront or right downtown. Timber Ridge is very clean and has up to date furnishings. The front desk staff was nice enough. However we had 2 small children in our party so we booked...

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Helpful?
1Thank Jenny S
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Jrscrna~ Thank you for your review. I am sorry for the confusion with the room assignments but I am happy to hear that we were able to accommodate your request. Thank you for acknowledging our staff. I am proud to work with such great team members. Each one of them cares deeply about our guests and their experience here at...

Chicago, Illinois
Reviewed 10 August 2014

We stayed in a room with a full kitchen, fireplace, huge bath tub and separate bedroom. I thought the room was a great place to relax with my family after a day at the water park. It was a very family friendly hotel. There were activities to accomodate all ages.

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Helpful?
Thank Natalie B
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Natalie B~ Thank you for your review. I am very happy that you enjoyed the accommodations at Timber Ridge Lodge. It’s always nice to get away and relax with as a family. I look forward to welcoming you back again soon. ~ Kevin

Chicago, IL
Reviewed 9 August 2014

We had such a wonderful time here. The customer service was like nothing I have ever experienced. Talk about employees who know how to please the customer. Everyone was super friendly and helpful. We have visited several water parks in the Chicago and outlying area and this is my absolutely favorite - far and above the rest. I will probably...

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Helpful?
2Thank FOOPSIE
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

FOOPSIE~ Thank you for your positive review. It means a lot to me as a General Manager to read reviews where my team is recognized for their outstanding customer service. I am very proud to work with such an amazing staff of people who truly care about our guests. I will share your comments with them. I am happy that...

Cape Girardeau, Missouri
Reviewed 8 August 2014

My husband and I took our son and daughter-in-law and two young boys, aged 4 and 6, and our grandson, a college student, age 20. We had a great time! The kids AND the adults enjoyed the water park. There's fun for all ages. And, with the snack bar right there, you can spend the whole day! The 4-year old...

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Helpful?
Thank Shirley P
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Shirley P~ I love to read reviews from families who come to Timber Ridge Lodge to spend quality time together. It certainly sounds like you had a fabulous time. I thank you for your positive comments about the waterpark, Smokey’s restaurant, and picturesque Lake Geneva. I appreciate the recommendation and hope that you will come and visit again soon. ~...

Brillion, Wisconsin
Reviewed 5 August 2014

It was ok, but for what it costs, their one bedroom suite has a strange layout that makes it feel narrow and cramped. I felt separated from our kids in our separate bedroom. The rooms were very clean and the staff very accommodating though. And I'm much less impressed with Lake Geneva in general - it's a very overcrowded and...

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Helpful?
Thank TeranceScerine
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

TeranceScerine~ I am sorry to read that you were not impressed with your stay at Timber Ridge Lodge or the Lake Geneva area in general. Our suites are designed to give families the comforts of home such as a kitchen, dining room, living room and private bedroom area. Most of our guests enjoy the spaciousness of them. I am sorry...

Chicago, Illinois
Reviewed 5 August 2014

We stayed 2 nights in a suite, which was very comfortable. The room was a little dry, but that would be my only real complaint. Lots of great amenities and the water park is great fun. Close proximity to Grand Geneva means easy dinner at the Chophouse which is phenomenal! Easy drive to downtown LG. I'd go back for more...

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Helpful?
Thank dpvirgilio
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Dpvirgilio~ Thank you for sharing of your stay at Timber Ridge Lodge. We look forward to seeing you again soon. ~ Kevin

Lake County, Illinois
Reviewed 5 August 2014

Nice hotel, fun water park, well-run prize-based games arcade, limited on-premise food. Plenty of organized activities for younger kids (under 10?), and the arcade and the water park kept our 10 and 11 year olds VERY happy. The best part of this place is the water park. It certainly is smaller than a big Dells-type outdoor park, but for a...

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Helpful?
Thank AsylumDEG
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

AsylumDEG~ Thank you for your detailed review. I am so happy that you had a great time during your recent stay. I look forward to welcoming you back again in the future. ~ Kevin

Reviewed 2 August 2014 via mobile

We arrived at the hotel a few hours before checkin and our rooms were not ready. After spending some time at the playground, we returned to wait in the lobby. Our rooms not ready yet. A member of the staff noticed we had three infants in our group and she pushed our room up the list and were cleaned promptly....

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Helpful?
Thank Steven R
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Steven R~ I was delighted to see the title of your review. I am always thrilled when I read that guests look forward to returning to Timber Ridge Lodge. I am happy that we were able to expedite your check in to get you and your toddlers into your room to relax. I look forward to welcoming you back soon....

Chicago, Illinois
Reviewed 31 July 2014

This was our first away-vacation with our 9 yr. old granddaughter. A newly minted deep-water swimmer, she was thrilled to have so much to do in the water. The well-guarded Lazy River and slides that snake down from the indoor facility's high ceilings provided plenty of fun for all of us during our 2 full days at Timber Ridge last...

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Helpful?
1Thank Lee499
Kevin K, General Manager at Timber Ridge Lodge & Waterpark, responded to this review

Lee499~ Thank you for your detailed review. I am happy that you were able to getaway for some quality time with your 9 year old granddaughter. In the busy world we live in, sometimes it is hard to take the time to spend with our families. Our apology for the “toddler accidents” that existed; we do our very best when...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Timber Ridge Lodge & Waterpark

Address: 7020 Grand Geneva Way, Lake Geneva, WI 53147-5105
Region: United States > Wisconsin > Lake Geneva
Price Range: $245 - $425 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Timber Ridge Lodge & Waterpark 3.5*
Number of rooms: 225
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Kognitiv US Corp, Travelocity, Hotels.com, Orbitz, TripOnline SA, Expedia, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Timber Ridge Lodge & Waterpark reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Timber Ridge Lodge & Waterpark Hotel Lake Geneva
Timber Ridge Hotel
Timber Ridge Lake Geneva
Timber Ridge Lodge And Waterpark
Timber Ridge Lodge Lake Geneva
Hotel Style:
#1 Spa Hotel in Lake Geneva
#2 Family Hotel in Lake Geneva
#4 Romantic Hotel in Lake Geneva
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Questions & Answers

Here's what travellers have asked, with answers from Timber Ridge Lodge & Waterpark staff and other travellers.
22 questions
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over a year ago
9 months ago

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Questions? Get answers from Timber Ridge Lodge & Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sign up for Lil Splashers club in advance - freebies & discounts!”
Homeinsight, 22 Apr 2017 | Read review
“We loved the two bedroom suites.”
imsusan2, 14 Apr 2017 | Read review
“Any family over 4 worth getting the bedroom suite”
ericapeppers, 5 Apr 2017 | Read review
“They are all good. In the summer, maybe your balcony view would matter.”
Valerie595549, 5 Apr 2017 | Read review
“We stayed in room 350, no complaints.”
kavithas2013, 30 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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