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Sheraton Milwaukee Brookfield Hotel

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Sheraton Milwaukee Brookfield Hotel
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629 Reviews from our TripAdvisor Community

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Showing 611: English reviews
Appleton, Wisconsin
Reviewed 20 August 2013

This is a great hotel in a wonderful location. Some of the rooms are in need of a little extra TLC but even with that said the rooms are wonderfully decorated and the beds are comfortable. I will stay here again. The staff is wonderful and the public space is great with places to surf the web in great comfort...

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Helpful?
Thank KAK828
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi kellkat2, Thank you for choosing to stay at the Sheraton Milwaukee Brookfield Hotel. I’m glad to see you were able to sleep so well on our comfortable Sheraton Sweet Sleeper Beds. I’m also delighted you were able to enjoy our friendly team members and complimentary computers at the Sheraton Link. We will be starting our next multimillion dollar renovation...

Aledo, Illinois
Reviewed 20 August 2013

We were there for a convention. The front desk staff was friendly, but few other staff were and some were plain rude. The room was clean,comfortable and maid service was decent. Elevators were very, very slow...to the point we thought someone might be holding them. The staffing of the restaurant was nonexistent, at least for breakfast. Although we were seated...

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Helpful?
Thank Ed W
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi Ed W, Thank you for staying at the Sheraton Milwaukee Brookfield Hotel. I’m glad to see you enjoyed our clean and comfortable guestrooms, as well as our friendly Front Desk team members. I apologize for your breakfast experience in our restaurant. This is definitely not the level of service we strive for and is unacceptable. I have already passed...

Minnesota, United States
Reviewed 17 August 2013

I experienced exceptional customer service on my last trip to Sheraton Milwaukee Brookfield Hotel. I had accidentally pre-paid for 3 nights instead of two and even though these pre-paid rates are usually not refundable, they were very kind in listening to what I had done and as a one-time goodwill gesture, they refunded my money for the 3rd un-used night....

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Helpful?
Thank Kendall M
Sheffield, United Kingdom
Reviewed 16 August 2013

The hotel is tired and needs remodelling as does the pricing poliy. I had a room booked for me on the concierge level. The booking was made at rack rate which was about 2x the contracted corporate rate. Before I checked out I asked they adjusted the rate. The front desk claimed no authority and two levels of management then...

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Helpful?
Thank CJMDebyshire
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi CJMDerbyshire, Thank you for choosing to stay at the Sheraton Milwaukee Brookfield Hotel. I apologize you felt disappointed your corporate rate was unavailable. The rate contracted by your company has non-last room availability. This means, when we are close to selling out, your corporate rate may not be available. When the reservation was made, a confirmation email was sent,...

Atlanta, Georgia
Reviewed 16 August 2013

Had the property been maintained regularly it never would have gotten to this state. I do not normally stay in Sheraton properties, and if this is an indication of their properties overall, never will again. The hotel was booked through a local company for our annual meeting. Obviously for the price. The first day I met a colleague for lunch...

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Helpful?
Thank songfool
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi songfool, Thank you for staying at the Sheraton Milwaukee Brookfield Hotel. I apologize you felt disappointed by the service in our restaurant. I have passed on your comments to the Food and Beverage Manager for his review. I’m sorry there was a spot on your linens. If you see something unsatisfactory in your guestroom, please let us know! We...

Reviewed 15 August 2013

Good location and easy to get to. Right by mall makes it nice and hotel staff was nice and even recommended a great martini bar that was a nice find. Rooms were clean but hallway seemed a bit noisy. We'll stay again.

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Helpful?
Thank Bricko C
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi Bricko C. Thank you for choosing to stay at the Sheraton Milwaukee Brookfield Hotel. I’m glad to see you enjoyed our friendly team members and clean rooms. I’m also delighted you found a great martini bar. Our Guest Service Team members are happy to share local gems, when asked. Thanks for taking the time to share your stay. We...

South Bend, Indiana
Reviewed 14 August 2013

We stayed here one night while passing through the area. The hotel is easy to get to - just off the interstate and is next to a mall area so many shops and restaurants with easy access. I agree that this is an older hotel, but I guess we got one of the updated rooms. We checked in and the...

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Helpful?
Thank den&holly
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi den&holly, Thank you for staying at the Sheraton Milwaukee Brookfield Hotel. I’m glad to see you loved our convenient location – just off I-94 and located next door to the upscale Brookfield Square Mall I’m delighted you enjoyed your guestroom. Our renovations haven’t started yet…we’re looking to start around October 2013; but am glad you felt comfortable in your...

Michigan
Reviewed 13 August 2013

After I checked out at the front desk, they added charges for things labeled complmentary. Several friends also staying the same weekend had various charges added to their bill the front desk could not explain. Restaurant was not prepared for our group and several waited over an hour after order was given to get their food. We discovered repairs needed...

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Helpful?
Thank jbpahl
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi jbpahl Thank you for staying at the Sheraton Milwaukee Brookfield Hotel. I apologize for the bill confusion. If there is a charge you believe to be false, please call our hotel at 262.364.1100 and ask for our Accounting Department. We would be happy to research these charges on your behalf. The only chargeable item in a guest room is...

Willow Street
Reviewed 13 August 2013

It was bad enough that the entire outside was torn up and no one bothered to mention that when I booked. As I wanted a large room , I booked a" King Suite" on the club floor. The room was small, the bed nearly filling it, the bathroom tiny with peeling paint in the shower. The carpet was soiled. What...

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Helpful?
Thank Lawrence G
SheratonMKE, Manager at Sheraton Milwaukee Brookfield Hotel, responded to this review

Hi Lawrence204 Thanks for staying at the Sheraton Milwaukee Brookfield Hotel. I apologize for the parking lot construction. We are completely re-blacktopping our entire parking lot, in sections, and are creating more handicap accessible parking spots for our guests. I’m sorry you were disappointed with your Club Room. Our last renovation was completed in 2008 and we have regular schedules...

Naperville, Illinois
Reviewed 6 August 2013

Stayed for 4 nights last week for a business trip. Hotel is easily accessible off of 94 on Mooreland Road. It is in serious need of updating, but that has already been discussed and they are planning on updates starting in October I believe. Check-in was quick and friendly, and I found the room clean as well. My bedside lamp...

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Helpful?
Thank Matt L

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Milwaukee Brookfield Hotel is near downtown Milwaukee, Mitchell (MKE) airport, and GE corporate headquarters. Located off I-94, our luxury accommodation has 19,000 sq ft of meeting space. ... more   less 

Additional Information about Sheraton Milwaukee Brookfield Hotel

Address: 375 S. Moorland Road, Brookfield, WI 53005
Region: United States > Wisconsin > Brookfield
Price Range: $121 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Milwaukee Brookfield Hotel 3.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Sheraton Brookfield
Sheraton Milwaukee Brookfield
Brookfield Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Milwaukee Brookfield Hotel staff and other travellers.
1 question
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4 months ago

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Questions? Get answers from Sheraton Milwaukee Brookfield Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure you do not get a room near any internal connecting doors”
 of 5 bubbles T4523CHlisam, 20 Dec 2016 | Read review
“I was on the 3rd floor of 4 and it was very quiet. I would assume the 4th was even better.”
 of 5 bubbles 874DougA, 17 Dec 2016 | Read review
“Plenty of rooms to choose from and they have a second building.”
 of 5 bubbles aaronk346, 31 Oct 2016 | Read review
“wifi is free if you are a high level spg member”
 of 5 bubbles robj5, 29 Sep 2016 | Read review
“Ask for a south side room.”
 of 5 bubbles blonde1023, 17 Aug 2016 | Read review
5 of 5