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Fairfield Inn & Suites Martinsburg

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Traveller (58)
Room & Suite (50)
Dining (14)
Overview
  • Excellent37%
  • Very good34%
  • Average25%
  • Poor1%
  • Terrible3%
Travellers talk about
“king suite”(6 reviews)
“bagels”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star accommodation
All hotel details
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Rooms
26 Aug.27 Aug.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (52)
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51 results
Traveller rating
17
18
13
1
2
Traveller type
Time of year
LanguageEnglish
17
18
13
1
2
Show reviews that mention
All reviewsking suitebagelsbacon and sausageinternet tvparking lotfront desknewer propertyeach morningbreakfast was includedenjoyed my stayolive gardennice breakfastcharles townmini fridgefresh fruitwest virginiabed was very comfortable
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1 - 5 of 51 reviews
A TripAdvisor Member
7
Reviewed 3 weeks ago via mobile

On 7/26/18, Check in staff was great at 8:00 PM, room was clean and well stocked. Problem was breakfast area at 8:00 AM on 7/27/18 had no food or supplies, was dirty and staff appeared not to care more interested in standing at front desk...More

Thank A TripAdvisor Member
Response from Matthew L, General Manager at Fairfield Inn & Suites MartinsburgResponded 2 weeks ago

Thank you for staying with us and leaving us a review. We are going to take your comments and make sure we improve upon our property and things like this do not happen again.

Reviewed 13 July 2018

Property is newer. Rooms are ample sized with comfortable beds. Good location, within walking distance to several food establishments, such as mini-marts and prepared food (i.e. Burger King). Hotel is adjacent I-81. Breakfast is OK. Food is not rotated from day to day. I suggest...More

Thank scndvlly
Response from Cristina J, Front Office Manager at Fairfield Inn & Suites MartinsburgResponded 3 weeks ago

Thank you for your feedback. We are glad you a good stay. We do apologize about the tub being so slippery. We have brought this to the attention of our housekeeping department to get this fixed. We want to ensure that this never happens again.

Reviewed 8 July 2018

We enjoyed our room and the hotel, but I have two BIG complaints: 1) The parking was full in the front so we had to park in front of the back/side door. I had just washed my BMW and while we were inside getting ready...More

1  Thank LUVNPS
Response from Matthew L, General Manager at Fairfield Inn & Suites MartinsburgResponded 3 weeks ago

Dear Kimberleebachman, Thank you for staying with us and bribing these items to my attention. You are right it is unacceptable for the employees to be smoking at the exit, we will certainly have that corrected. I will also have our engineer take a look...More

Reviewed 7 July 2018

We came for a cousin's big birthday celebration in Kearneysville, and this was the closest Marriott, so we booked it. Having never been to West Virginia before, we did not know that the location was so perfect for everything we wanted to do. We dislike...More

2  Thank NYU62
Reviewed 19 June 2018

Right off I-81 with plenty of places to eat within a mile. Staff was pleasant, especially Jacquey who always made fresh coffee for me at 3am or so during my 5 day stay since I'm normally up at that hour. Room was clean and very...More

Thank Bruce S
Response from Matthew L, General Manager at Fairfield Inn & Suites MartinsburgResponded 25 June 2018

Dear Bruce S, Thank you for leaving us a review. We are so happy that enjoyed your visit and that Jacque was able to have coffee made to start your day.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Business Centre with Internet Access
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
USD 108 - USD 169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 108 - USD 169 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (58)
Room & Suite (50)
Dining (14)
Pool & Beach (4)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
JojomomBoston
14 March 2017|
AnswerShow all 2 answers
Response from 504Denise | Reviewed this property |
I believe so, it is a new hotel and I think the window slides open.
0
Votes
Room Tips
"Ask for a room furthest away from the highway to get the most quiet."
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"Rooms facing the south have a slightly nicer view than those facing north."
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"Four floors, probably noisier the higher you go."
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"Access hotel via Holiday Inn parking lot"
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