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All reviewsking suitebagelsbacon and sausageinternet tvparking lotfront desknewer propertyeach morningbreakfast was includedenjoyed my stayolive gardennice breakfastcharles townmini fridgefresh fruitwest virginiabed was very comfortable
On 7/26/18, Check in staff was great at 8:00 PM, room was clean and well stocked. Problem was breakfast area at 8:00 AM on 7/27/18 had no food or supplies, was dirty and staff appeared not to care more interested in standing at front desk...More
Thank A TripAdvisor Member
Response from Matthew L, General Manager at Fairfield Inn & Suites MartinsburgResponded 2 weeks ago
Thank you for staying with us and leaving us a review. We are going to take your comments and make sure we improve upon our property and things like this do not happen again.
Property is newer. Rooms are ample sized with comfortable beds. Good location, within walking distance to several food establishments, such as mini-marts and prepared food (i.e. Burger King). Hotel is adjacent I-81.
Breakfast is OK. Food is not rotated from day to day. I suggest...More
Response from Cristina J, Front Office Manager at Fairfield Inn & Suites MartinsburgResponded 3 weeks ago
Thank you for your feedback. We are glad you a good stay. We do apologize about the tub being so slippery. We have brought this to the attention of our housekeeping department to get this fixed. We want to ensure that this never happens again.
We enjoyed our room and the hotel, but I have two BIG complaints:
1) The parking was full in the front so we had to park in front of the back/side door. I had just washed my BMW and while we were inside getting ready...More
1 Thank LUVNPS
Response from Matthew L, General Manager at Fairfield Inn & Suites MartinsburgResponded 3 weeks ago
Thank you for staying with us and bribing these items to my attention. You are right it is unacceptable for the employees to be smoking at the exit, we will certainly have that corrected. I will also have our engineer take a look...More
We came for a cousin's big birthday celebration in Kearneysville, and this was the closest Marriott, so we booked it. Having never been to West Virginia before, we did not know that the location was so perfect for everything we wanted to do. We dislike...More
Right off I-81 with plenty of places to eat within a mile. Staff was pleasant, especially Jacquey who always made fresh coffee for me at 3am or so during my 5 day stay since I'm normally up at that hour. Room was clean and very...More
Thank Bruce S
Response from Matthew L, General Manager at Fairfield Inn & Suites MartinsburgResponded 25 June 2018
Dear Bruce S,
Thank you for leaving us a review. We are so happy that enjoyed your visit and that Jacque was able to have coffee made to start your day.