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All reviewscookieslarge roomwould recommend this hotel to anyonebusiness centerwest virginiaworkout roomthe hotel sitsnice hotelhot breakfastwafflesbob evansexcellent staygreat place to stayfront desk staffrooms are cleanfree breakfastfamily reunion
This hotel represents the only bad experience I've had with a Hampton Inn. Similar to other reviews for this location, the Hampton Inn in Elkins is not at all recommended.
The customer service is unresponsive at best, an elevator is broken, the spa is seemingly...More
3 Thank JDBuchanan
Response from Cj W, General Manager at Hampton Inn ElkinsResponded 29 November 2017
I apologize for falling short of your expectations. We did respond as soon as we received the information you had left for us. Unfortunately we weren’t aware that you had called so many times and for that I am truly sorry. The spa and the...More
Location is great for this hotel. It's above a shopping plaza and a Sheetz gas station and some of the views are really amazing especially as the sun is setting. The hotel was clean and centrally located to what we were in town for, the...More
2 Thank roobrian
Response from Cj W, General Manager at Hampton Inn ElkinsResponded 15 November 2017
I am truly sorry we fell short of your expectations. This is not how I want my guests to feel. The entire city was without power. We should have notified you at check-in that this was a planned power outage and for that I apologize!...More
The hotel is clean and modern, rooms are spotlessly clean. The area is very safe with plenty of free parking. Our only complaint -- at check-in we were not made aware of a planned power outage in the area. When the power went out (overnight...More
2 Thank chaswv
Response from Cj W, General Manager at Hampton Inn ElkinsResponded 13 November 2017
I am sorry for not responding quicker. I also apologize for falling short of your expectations. If you would like to contact me Monday afternoon, I would more than happy to speak with you about your bill. I will do everything in my power to...More
This was a very plush hotel. It has a good location and we had a beautiful view. Our room was large with a large bathroom. The beds were heaven and everything was spotless. My only issue was the bathroom fan was noisy and it was...More
We have come to expect an above average experience from Hampton Inn. Sadly, this last stay was below average - even for a lower quality chain. Even though there was a power outage overnight, there was no offering of choices for a cold breakfast (juice,...More
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1 Thank 710homers
Response from Cj W, General Manager at Hampton Inn ElkinsResponded 9 November 2017
I apologize for our short comings over the weekend. Please let us know what we can do to help.