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Holiday Inn Express Cross Lanes

HIExpress.comUSD 112*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
USD 146*
USD 112*
USD 146*
USD 112*
USD 146*
USD 112*
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Holiday Inn Express Cross Lanes
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117 Reviews from our TripAdvisor Community

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Showing 117: English reviews
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Venice, Florida
Reviewed 6 days ago NEW

My wife and I stayed here in April 2017. We were traveling with our bikes on a rack on the back of our car. The bikes were secured with a cable lock running through 2 of the 4 wheels. The thief took my rear bike wheel! I didn't notice it till about 2-3 hours later at our first rest area...

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Helpful?
Thank Gary G
HOTEL’S FAVOURITE REVIEW
Reviewed 1 December 2016 via mobile

Nothing spectacular but smells great. Not clean but awesome! Comfy and clean but no hot tub. I give 5 stars anyway because the lil pantry DOESNT gouge! Thats NEW and never heard of, well done! Pool is clean and staff is friendly. They also took care of me when my schedule changed.

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Helpful?
1Thank Scott M
About Hotel's Favourite Review
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Scott M, Thank you so much for taking the time to let us know how we did as a staff. Our entire staff prides itself by going out of our way to make each guest stay perfect and unique. It is our goal for our hotel to feel like home for each and every guest and I am thrilled...

Reviewed 1 week ago via mobile

I have stayed at this hotel twice. I like holiday inn Express because most of their hotels are new. The rooms are very nice with microwave, refrigerator, kurig. All the staff reminded me of a high end restaurant. The only issue I had the first time I stayed here it was a little hard to find.

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Helpful?
Thank hikerbill
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear hikerbill, Thank you so much for taking the time to share your experience and give such a kind complement on our staff. Our entire team works very hard to go above and beyond and ensure every guest has a perfect stay every time when they stay with us. If there us anything we could have done to improve and...

LAPEER
Reviewed 4 weeks ago

We had a room with two queens and a couch. The alcohol wipes to clean the remotes was a nice idea. Too bad they didn't clean the laminated tv guide. There was no fan in the bathroom. The shower pressure was good, but the head was too low. The bed was bad. It squeaked and we rolled toward the middle!...

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Helpful?
Thank kcheze
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear It's Fine I would like to apologize that we were unable to give you a perfect 5 star stay while at our location. It is our entire teams goal to give every guest a perfect stay and to fall short is extremely disappointing. If you could please contact me personally at davidw@holidayinncrosslanes.com and let me know which room you...

Ionia, Michigan
Reviewed 9 April 2017 via mobile

After a long day on the road we chose a nicer then are normal hotel to get a good nights sleep one of the beds mattress had a big indent we put our kid in that bed because she fit in the depression. In the morning we told the receptionist. She ask if we said something last night. We didn't....

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Helpful?
Thank Jason F
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Jason F, On behalf of our entire staff I would like to apologize for the inconvenience you experienced while on your guest stay with us. What you experienced was completely unacceptable and I can ensure you we have taken steps to resolve this issue in the future by checking all beds for indentations, and by promoting an evening manager...

Windsor, Canada
Reviewed 27 March 2017

Had a fabulous stay and was close to where i needed to be and go to, all the staff was very friendly but most west virginians are :) room was clean comfy only thing i would have done different is find out if a bunch of kids are staying and on what floor they like to play hide and seek...

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Helpful?
Thank simplybabette
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear simplybabette, It was an absolute pleasure to host your stay at the Holiday Inn Express and Suites in Cross Lanes, WV. Our entire staff was so thankful for the perfect 5 star review you gave us in your review. I am extremely sorry for the noise issue you experienced while on your stay with us. In the future, if...

Reviewed 7 March 2017 via mobile

I enjoyed my stay, very nice and clean. Staff was very friendly. Hotel is right off the interstate, and close to casino and restaurants. Room was up to date which always make for a better stay. Very comfortable. I will stay here again.

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Helpful?
Thank ablakewv
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Ablakewv, Our entire staff is so thankful for the perfect 5 star review with us! Our staff values each and every guest that stays with us and we are so happy you noticed the attention to detail. We pride ourselves on going above and beyond for every guest that stays with us and work very hard to give the...

Clarksburg, West Virginia
Reviewed 28 February 2017 via mobile

We were in town for business and stayed two nights. Check in was quick and easy. The room was spotless, bed very comfortable with both soft and firm pillows. My only dislike was the water pressure but, i like a shower that will sting so that's just me. We used the shuttle saturday night to go to the casino and...

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Helpful?
Thank Mtngrl67
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Mtngrl67, Thank you so much for the kind words about your stay with us at the Holiday Inn Express and Suites in Charleston NW, WV. Our entire team was so thrilled that they were able to give you a perfect 5 star stay! Our housekeeping staff works incredibly hard to offer the cleanest room by having every room checked...

Reviewed 27 February 2017 via mobile

Spent a week here recently on business. Had a room on the 1st floor near the end of the hall. Room was fine, no major issues. Cleaning staff left solicitations for tips every day. Motel caters to many truckers, and some park their rigs onsite. Sometimes they leave the trucks running all night and the noise can be easily heard...

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Helpful?
Thank Rm H
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Rm H, I can't begin to apologize enough for the poor experience you had while on your stay with us. It is our entire teams goal to give every guest that stays with u a perfect 5 star stay. To fall short of this goal is extremely disappointing to every member of our staff. We would love the chance...

Des Moines, Iowa
Reviewed 31 October 2016

We have been using more hotels of this brand when driving because they are consistent quality, have a good app for booking, and almost always allow for same day, pre-6pm cancellation (in case we decide to drive more or less miles on that day). Although the hotel is nestled in a somewhat industrial area of the city, it is a...

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Helpful?
Thank NewStart78

39 photos of this hotel

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Cross Lanes

Address: 410 New Goff Mountain Rd, Cross Lanes, WV 25313-1447
Region: United States > West Virginia > Cross Lanes
Price Range: $145 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cross Lanes 2.5*
Number of rooms: 89
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cross Lanes staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Cross Lanes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any floor is the same ?”
  • beautiful sunrise when you walk out the door beautiful mountains and scenery all around
simplybabette, 27 Mar 2017 | Read review
“Just stay here you will not be disappointed”
roamer7456, 21 Oct 2016 | Read review
“Be prepared to drive to any most near-by eating destination (except Golden Corral).”
  • Mini fridge and microwave blocking full-length mirror.
  • Ample sized room.
  • Wad of blue paper holding drawer closed.
  • Chrome water spout loose.
jfew, 16 Apr 2016 | Read review
“Even number rooms offer the best views.”
  • Ariel view taken with my drone
  • View from my drone
734wesleyw, 29 Mar 2016 | Read review
“Can not advise but our room was quite and large enough on 4th floor”
827im, 12 Sep 2015 | Read review
5 of 5
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USD 112* /night
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Prices are for 1 room, 2 adults
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