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Wyndham Garden Cross Lanes Charleston

Booking.comUSD 128*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Wyndham Garden Cross Lanes Charleston
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261 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham Garden Cross Lanes Charleston
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Showing 260: English reviews
Channahon, Illinois
Reviewed 8 August 2015 via mobile

Stopped for one night on our way home. Would like to have had more time. We loved the tropical look of the indoor pool area including palm trees and waterfall. The outdoor pool was nice as well. Both were very clean. The lobby was very clean and modern and welcoming with cookies, popcorn and lemonade upon arrival. Our room appeared...

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Helpful?
Thank Pamijean
Newburgh, IN
Reviewed 5 August 2015

This hotel is loaded. Pools (indoor and outdoor), sauna, hot tub, bar, pub-like restaurant and other amenities including POPCORN and fresh baked cookies. But seriously, the staff is great, the rooms are quiet, clean, and the hotel has a good security system which controls access to not only the building but the floors as well. The breakfast bar is adequate...

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Helpful?
Thank Thomas M
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Thomas M., Thank you for taking the time to write a pleasurable review of your most recent stay with us. Your acknowledgement of the outstanding staff, amenities and services is much appreciated. Thank you, thank you, thank you! Kind regards, Cindy Bagwell, General Manager

Decatur, IL
Reviewed 4 August 2015

Booked here to stay out of the Charleston city limits. Hotel is under renovation as of 8/2/15. Room was ok, but halls had plastic runners. Staff was friendly and helpful. Breakfast was extremely busy on a Sunday morning and the lady running it needed extra help. The only thing that concerned me here was a security door that needed a...

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Helpful?
Thank TimW43
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear TimW43, Thank you for choosing our property during your recent trip through Charleston WV. We know you have choices and the fact that you stay with us is appreciated. I would like to reassure you that we do not have security issues that warranted the extra door code security. We have made prominent investments in our property over the...

Radcliff, Kentucky, United States
Reviewed 4 August 2015

I stay at many different hotels in a year, and I can confidently say that this is probably the worst hotel that I have stayed at. After driving 600 miles and receiving a good review on this location I was ecstatic to stop and rest for the night. When I entered the hotel I was checked in and sent on...

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Helpful?
Thank Henry J
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Henry J., I appreciate your staying with us after reading the many wonderful reviews we get. I am very dissappointed to know that you did not find the same accomodations during your most recent visit with us. The details you gave of your stay are extremely unacceptable. I would love for you to contact me in hopes of making...

Fairmont
Reviewed 19 July 2015

Great and I mean great bed and pillows!! Clean, neat and quiet. Nothing scary, don't know others problem. Codes elevators and stairs. That was a first. Bathroom was nice and clean. Can't use the commode and sink at the same time unless it is the same person..lol or a very, very close couple..lol we are so no problem for us....

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Helpful?
Thank Spicysince2001
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Spicysince2001, It is indeed a pleasure to read your review. Knowing that you and your family were "pleasanlty pleased" is worth it all to our team. We strive to make each guests stay one to remember. The staff takes pride in providing clean comfortable space to relax and feel at home. The next time you return, take advantage of...

Reviewed 13 July 2015 via mobile

Clean, comfortable beds, and friendly staff. Bathroom door would not close completely, and the toilet would rock when you sat down on it in rm 223. Breakfast was typical continental offerings, and the breakfast staff was friendly. Other than the minor bathroom issues, we enjoyed our quick stay.

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Helpful?
Thank Andrea S
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Andrea S., We appreciate that you chose to stay at our property on your recent stay with us. And since you enjoyed it we hope you will come back to see us again in the near future. The compliment you gave the staff will be shared with them in a staff meeting on Friday and will serve as a...

Durham, North Carolina
Reviewed 10 July 2015

We stopped here for the night on a trip to North Carolina. What a disappointment. It is located easily off I-64. The exterior is pleasant enough and has a lodge feel. The interior smells of smoke and musty odor. When we checked in around 10, there was a couple standing in the lobby in their swimsuits having a real blowout...

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Helpful?
Thank familytravelinstyle
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Valued Guests, Your comments are very important to us and we used every word you express to improve on any issue to keep them from happening in the future. Your feedback on the lack of signage announcing our final stages of renovations has been noted. I can assure you we have hung new signs with better visibility. Thank You....

Summerville, South Carolina
Reviewed 8 July 2015

We traveled from South Carolina to West Virginia for a family function. Our stay at the Comfort Inn at Cross Lanes was more than we expected. The staff were friendly. The rooms were clean and comfortable. My 3 year old grandson keeps talking about going back to sleep at West Virginia. We have visited many hotels but for the price,...

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Helpful?
Thank Delores R
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Delores R., Your review of your recent stay with us is very appreciated. We are delighted to know your and your family enjoyed our amenities and services. Tell your grandson that we have a special place in West Virginia he can come sleep anytime. Thank you for making our hotel your place to stay on your way to and...

Reviewed 7 July 2015

The building looked nice and the pool was nicely themed, but everything smelled musty and seemed to have a layer of filth on it. We went when they had the water advisory, which we didn't know about until we looked on the ice machine. I am pregnant and had been brushing my teeth with the water! The room we had...

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Helpful?
2Thank KevinCaroline A
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear KevinCaroline A, Thank you for taking the time to leave your review. I wish I would have had an opportunity to meet you and go over your stay with you and give you my apology in person. It is very disappointing to know that you were not satisfied with your stay. It sounds as if you stayed with us...

San Antonio, Texas
Reviewed 7 July 2015

They have a great pool with a waterfall and the retractable ceiling allows the breeze in. Hot tub was under repair when we were there only bad thing I can say about the place. They have cookies and drinks like coffee and water in the evenings. Breakfast buffet with hot breakfast foods. Plenty of parking. Nice staff.

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Helpful?
Thank Carolina E
ComfortInnWV, General Manager at Wyndham Garden Cross Lanes Charleston, responded to this review

Dear Carolina E. It is so nice to read your comments on your most recent stay with us. Your acknowledgement of the nice staff that we have is very appreciated. They take to heart what they do for all of our guests. The indoor pool is one of my most favorite places in the hotel. Being enclosed in that glass...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 136 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Garden Grille our full service restaurant just off our large lobby with fireplace. Breakfast buffet available. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, and a Picnic Area with grill . From the moment you arrive at Wyndham Garden, we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Wyndham Garden Cross Lanes Charleston

Address: 102 Racer Dr, Cross Lanes, WV 25313-1472 (Formerly Comfort Inn Charleston)
Region: United States > West Virginia > Cross Lanes
Price Range: $132 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Wyndham Garden Cross Lanes Charleston 2.5*
Number of rooms: 136
Reservation Options:
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Cross Lanes Charleston staff and other travellers.
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Questions? Get answers from Wyndham Garden Cross Lanes Charleston staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend 1st floor. But It's all great I'm sure”
tylerc20, 18 Feb 2017 | Read review
“ask for a room away from the ice machine & outside doors!”
Terrie3566, 16 Sep 2016 | Read review
“Wait until renovation is done before you stay here.”
Cindy104301, 8 Aug 2016 | Read review
“we were in room 219.”
gjgloria, 30 Jun 2016 | Read review
“Every room is great, but staying near the front puts you closer to the action.”
Jwiggill, 30 May 2016 | Read review
5 of 5
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USD 128* /night
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Prices are for 1 room, 2 adults
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