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Holiday Inn & Suites Charleston West

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Holiday Inn & Suites Charleston West
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395 Reviews from our TripAdvisor Community

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Showing 395: English reviews
1 review
Reviewed yesterday NEW via mobile

Stayed 3 nights early December. The service that was provided was very good! Big thanks to Richard who not only brought my "to go" breakfast to the fitness center, but also came there to get a different order from me (with the menu in hand) because they didn't have spinach for the wrap. He was accommodating on the other two... More 

Helpful?
Thank Tracy E
Montrose, Colorado
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

We enjoyed staying at this hotel. We only stayed the one night. It had been a few years since I had stayed at a Holiday Inn, the last time I was not happy with the comfort of the beds and pillows(it was not this particular Holiday Inn). I think how comfortable a bed is and how nice the pillows are... More 

Helpful?
Thank Rminzey
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Rminzey, So glad you enjoyed a nice quite night sleep. We would love to have you stay again next time in the area. Thanks, S Arnold, GM More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Just an overnight as we were passing through town. First impression was good. Hotel is located right off of I-64 which was convenient and parking lot was well lit. Lobby, pool and bar/grill were updated and very nice. Staff was friendly and service was quick. We stayed in a king standard room and rented a rollaway thinking there would be... More 

Helpful?
Thank doublej804
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear doublej804, We appreciate all the positive comments. Sorry that the room was tight with a roll-away but the rooms are designed for the actual beds in the room. I hope you told the desk about the smell, we are a non smoking hotel and it is unfortunate when other guests do not take that into consideration. We thank you... More 

St. Louis, Missouri
Level Contributor
76 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 2 weeks ago

The bed was comfortable and so were the pillows.The employees were really wonderful. However, the room we were in was so small for the price we paid, my husband and I felt like we were tripping over each other. Not sure if it's because we had our dogs, and they wanted to put us near an exit so we could... More 

Helpful?
Thank midwestscubagal
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear midwestscubagal, Thank you for the comments about our hotel and the staff. We do try to place guests with pets in rooms that are convenient to walking them. In regards to the TV, I do hope maintenance was finally able to get it working and that the financial concessions were adequate. We do hope that since we are one... More 

1 review
Reviewed 2 weeks ago via mobile

Richard and Ms. Smith were exceptionally helpful. I really don't care for the 200 word minimum that TripAdvisor requires. So the remainder of the words I'm using are no substantive, just taking up space. If I push submit one more time and it tells me to write more, I'm going to give up.

Helpful?
Thank donutdude12014
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear donutdude12014, Well we never want you to be frustrated giving us glowing comments. We appreciate the effort and Thank you for staying with us. S Arnold, GM More 

United States
Level Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 weeks ago via mobile

The rooms are clean, nice, and quiet (stayed on 6th floor). The staff is very friendly and welcoming, and a special Thank You goes to the breakfast crew for their courtesy, professionalism, and attention to guests (Richard, I will come back to stay at this property whenever I am in the area because of how you treated me as a... More 

Helpful?
Thank MN_Global
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear MN_Global, Thank you so much for the mention of Richard and how he made a difference in your stay. We love those stories because we know we have the best staff in the area. S Arnold, GM More 

Marietta, Georgia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 4 weeks ago

The hotel was very modern with a very relaxing pool and hot tub. The food was pretty good too. Even though it is pet friendly, there wasn't dog waste to be seen. The only negative was the lack of complementary coffee and breakfast that you'd expect in a hotel of this calibre.

Helpful?
Thank Jennifer C
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Jennifer C, Thank you for sharing your stay with others. We appreciate the positive comments and hope that you can come back to our Holiday Inn and Suites in Charleston, WV soon. S Arnold, GM More 

1 review
Reviewed 4 weeks ago via mobile

My Friday, November 4 server Eri and Richard in the hotel restaurant/breakfast buffet was amazing. Thank you Eri for making my morning bright! All the other staff had smiles and were friendly. Best hotel property I have been on in a long time. Kudos to you all. Rhett Wharton

Helpful?
Thank Rhett W
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Rhett W, Well you made their day by mentioning them. They all love the recognition and thank you so much for the comments. S Arnold, GM More 

Level Contributor
3 reviews
Reviewed 22 October 2016

My husband and I are staying at this hotel this weekend for a meeting. My first impression of the lobby area is it's clean and modern. The indoor pool is beautiful. The staff is friendly and helpful. Our room is clean. I would recommend this hotel to anyone staying in Charleston, WV.

Helpful?
Thank Melevings
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Melevings, We appreciate the comments and your recommendation. Thank you. S Arnold, GM More 

LEWISBURG
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2016

This is a very nice, clean hotel. The staff was very friendly. Convenient from the Interstate. However, I don't think the price is a good value. I paid $168.00 and that didn't include breakfast. It is not close to any shopping that I could see. There is a nice sandwich shop, Olive Tree, about a block down from the hotel.... More 

Helpful?
Thank Travelgal0909
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Travelgal0909, We appreciate the comments and sounds like all with the hotel was great. The immediate area does not have a tremendous amount of shopping or dining but nor do we advertise as such. We always recommend our restaurant, our gift shop, our indoor heated salt pool and fitness facility. But we are very close to downtown so all... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303
Region: United States > West Virginia > Charleston
Price Range: $148 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Expedia, IHG, Priceline and Odigeo so you can book your Holiday Inn & Suites Charleston West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
8 questions
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1 month ago
Jacksonville, Florida
6 months ago
Jacksonville, Florida
6 months ago
Virginia Beach, Virginia, United States
11 months ago
Lottsburg, Virginia

See all questions (8)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There was a conference or meeting room across from us, which was noisy because there was a kids sport team in there very late.”
 of 5 bubbles midwestscubagal, 21 Nov 2016 | Read review
“I was in the middle section and it was very quiet.”
 of 5 bubbles littleles_50, 3 Oct 2016 | Read review
“It doesn't matter where you get a room, they are all good.”
 of 5 bubbles EdithR494, 26 Aug 2016 | Read review
“Ask for one away from the train tracks”
 of 5 bubbles JChatt, 24 Aug 2016 | Read review
“higher floors were slightly quieter”
 of 5 bubbles O5768YFmarkl, 2 Aug 2016 | Read review
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