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Holiday Inn & Suites Charleston West

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1 room 2 adults 0 children
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Holiday Inn & Suites Charleston West
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402 Reviews from our TripAdvisor Community

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Showing 402: English reviews
Cincinnati, Ohio
Reviewed 2 weeks ago

This was a great hotel for us when passing through town with the dog. The pool, gym, and bar/lounge area looks and feels brand new. The staff is also very friendly and hardworking. My one complaint is the shower water was brown due to "testing" of some sort. This was very unfortunate timing for a planned mid-morning departure, which had...

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Helpful?
Thank Lisa_Marc1015
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Lisa_Marc1015, So glad that you enjoyed our Holiday Inn in WV. We apologize for the water testing but our outside company changed the date and time with little notice to us since it needed to be done by end of year. We promise no testing next time you pass through West Virginia. S Arnold, GM

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 3 weeks ago via mobile

Visited here with my in-laws and was treated very well from start to finish. Eri deserves Waitress of The Year for taking excellent care of us. She went above and beyond making our Christmas celebration a blast! Richard also came over and helped out by giving helpful suggestions. Will make it a point to stay here every time we visit...

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Helpful?
Thank A TripAdvisor Member
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear TripAdvisor Member, We are humbled by your kind words and wish to thank you for them. Eri and Richard are both wonderful people, and I thank you for recognizing them. We are ecstatic about your recommendation of our hotel and can't wait to see you again!

Raleigh, North Carolina
Reviewed 3 weeks ago via mobile

We stayed the night as it was a perfect halfway point for our trip and we were so pleased! It is a pet friendly hotel that is just minutes off the highway. The rooms and spacious and clean. The lobby and restaurant are very impressive! Brand new updated and inviting! The breakfast was fantastic and the staff was too! Special...

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Helpful?
Thank Erika M
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Erika M, Thank you for such wonderful comments. We appreciate your recognition of Richard, and are happy to hear he helped make your stay memorable. We look forward to seeing you next time.

Reviewed 3 weeks ago via mobile

The beds were very comfortable, room was very clean, staff was very friendly and the breakfast was great. Our kids loved the bubble wall and the funny green bird was an added bonus! Even though we didn't use it, the pool looked very nice. Over all a great stay!!

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Helpful?
Thank Stephanie F
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Stephanie F, We're glad to hear you enjoyed the stay and very happy your kids loved the bubble wall and our Parrot, Mosa. Next time you drop in, you will have to take a dip in the pool. I'm sure your kids will love it as well!

Columbia, Missouri
Reviewed 3 weeks ago

I had a business trip to WV to meet with a couple of clients. The suites are true suites, a bedroom separated by a door from the living area and kitchenette. The staff is exceptional. One of my clients needed a room for the night and I was able to have the front desk manager simply add it to my...

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Helpful?
Thank 773melindak
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear 773melindak, Thank you for the comments. We are so glad we were able to exceed your expectations. Come back soon. S Arnold, GM

Reviewed 4 weeks ago via mobile

At last minute plans due to my Aunt passing we flew into West Virginia from Seattle, WA. Although the sadness of the situation we always looked forward to coming down to breakfast because the staff ( Roberta, Richard, and Billy) were so extremely inviting, cheerful, happy, sympathetic, attentive and made u feel at "home". They made you laugh and always...

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Helpful?
Thank Trevinag1
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Trevinag1, We are so sorry for your loss, and for the circumstances that brought you to us. You have our deepest sympathies. In this time, we are grateful for our opportunity to make your life a little easier and I'm glad our staff was able to help you through some of it. Thank you for the mentions of staff...

Reviewed 6 December 2016

Staff was very nice and accommodating. The first room we were in was very small and a bit smelly (like pets and cigarettes). We were moved to a suite which was much nicer. Still a bit run down, clean enough though.

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Helpful?
Thank Michelle G
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Michelle, So glad we could accommodate you and your pets. As well, that the staff was responsive to your requests. We appreciate your business. S Arnold, GM

Reviewed 5 December 2016 via mobile

Stayed 3 nights early December. The service that was provided was very good! Big thanks to Richard who not only brought my "to go" breakfast to the fitness center, but also came there to get a different order from me (with the menu in hand) because they didn't have spinach for the wrap. He was accommodating on the other two...

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Helpful?
Thank Tracy E
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tracy E, We appreciate you recognizing Richard for his superior level of caring and service. S Arnold, GM

Montrose, Colorado
Reviewed 1 December 2016 via mobile

We enjoyed staying at this hotel. We only stayed the one night. It had been a few years since I had stayed at a Holiday Inn, the last time I was not happy with the comfort of the beds and pillows(it was not this particular Holiday Inn). I think how comfortable a bed is and how nice the pillows are...

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Helpful?
Thank Rminzey
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Rminzey, So glad you enjoyed a nice quite night sleep. We would love to have you stay again next time in the area. Thanks, S Arnold, GM

Reviewed 23 November 2016 via mobile

Just an overnight as we were passing through town. First impression was good. Hotel is located right off of I-64 which was convenient and parking lot was well lit. Lobby, pool and bar/grill were updated and very nice. Staff was friendly and service was quick. We stayed in a king standard room and rented a rollaway thinking there would be...

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Helpful?
Thank doublej804
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear doublej804, We appreciate all the positive comments. Sorry that the room was tight with a roll-away but the rooms are designed for the actual beds in the room. I hope you told the desk about the smell, we are a non smoking hotel and it is unfortunate when other guests do not take that into consideration. We thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, SW, Charleston, WV 25303-1216
Region: United States > West Virginia > Charleston
Price Range: $147 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Business Hotel in Charleston
#5 Romantic Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
8 questions
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3 months ago
Jacksonville, Florida
8 months ago
Jacksonville, Florida
8 months ago
Virginia Beach, Virginia, United States
over a year ago
Lottsburg, Virginia

See all questions (8)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay here. Great Staff. Nice Rooms. Good Value.”
 of 5 bubbles 773melindak, 22 Dec 2016 | Read review
“There was a conference or meeting room across from us, which was noisy because there was a kids sport team in there very late.”
 of 5 bubbles midwestscubagal, 21 Nov 2016 | Read review
“I was in the middle section and it was very quiet.”
 of 5 bubbles littleles_50, 3 Oct 2016 | Read review
“It doesn't matter where you get a room, they are all good.”
 of 5 bubbles EdithR494, 26 Aug 2016 | Read review
“Ask for one away from the train tracks”
 of 5 bubbles JChatt, 24 Aug 2016 | Read review
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