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Red Roof Inn Charleston - Kanawha City, WV

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Traveller (84)
Room & Suite (44)
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Overview
  • Excellent34%
  • Very good28%
  • Average16%
  • Poor10%
  • Terrible12%
Travellers talk about
“premium room”(12 reviews)
“hardwood floors”(7 reviews)
“room was clean”(43 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Pets Allowed
Wheelchair Access
Housekeeping
2 Star Hotel
All hotel details
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Rooms
1 Jul.2 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (428)
There are newer reviews for Red Roof Inn Charleston - Kanawha City, WV
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21 - 25 of 425 reviews
Reviewed 3 March 2018

The rooms are clean and the staff is great and always helpful. The beds are comfortable and the bathrooms are small but the shower heads are awesome. I was traveling with my mother and had to stay because I had surgery and was very comfortable...More

Review collected in partnership with this hotel
Thank Lisa H
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 5 March 2018

Thank you for taking the time to post a review. I'm glad you found the room clean and comfortable. We look forward to having you as our guest again in the future. Dale Samples General Manager

Reviewed 3 March 2018

I have stayed in many red roof inns for work and this one was by far the worst one I have experienced. The employee working the desk the night that I checked in did not have a clue what he was doing. So much so...More

Review collected in partnership with this hotel
Thank cklimczak
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 15 March 2018

Thank you for taking the time to let us know about your recent experience. I'm very sorry to hear about the poor customer service. I'm more than happy to make things right if you contact me. Our goal is 100% satisfaction for each and every...More

Reviewed 3 March 2018

After a long day of driving we were ready for a stop. This one was fine. The front desk told us a price of over $70 for a room. Had asked about a senior or AAA discount she did not respond. When I said we'd...More

Review collected in partnership with this hotel
Thank JudyMK
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 5 March 2018

Thank you for taking the time to post a review. I'm pleased to hear your stay was clean and comfortable and you enjoyed our updated rooms. I apologize that the guest representative did not give you the bottled water promised to all our RediCard members....More

Reviewed 3 March 2018

I was to have a non-smoking room. The stale smell of smoke was evident when I opened the door. It was worse when I got home. All of my hanging clothes, suitcase and it’s contents, and my tote bags smelled like smoke. The room was...More

Review collected in partnership with this hotel
Thank Byron K
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 5 March 2018

Thank you for taking the time to let us know about your recent experience. I'm sorry to hear your room smelled of smoke. I am a non-smoker myself and understand how unpleasant lingering smoke can be. It is unfortunate, but some individuals disregard the rules...More

Reviewed 3 March 2018

I would not recommend anyone stating here unless it was for one night . The drug selling the prostitutes the homeless teenagers the highway homeless strangers was just too much for me. Service was horribleMore

Review collected in partnership with this hotel
Thank idreece26
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 7 March 2018

I'm sorry to hear about your recent experience at our inn. We have a close partnership with the local police department and are working to remedy the problems you have mentioned. If we are aware of someone doing something they shouldn't we ask them to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Microwave
Details
Price range
USD 58 - USD 75 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Charleston
#8 Business Hotel in Charleston
Room types
Non-Smoking Rooms
Details
Price range
USD 58 - USD 75 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Charleston
#8 Business Hotel in Charleston
Room types
Non-Smoking Rooms
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Traveller (84)
Room & Suite (44)
Questions & Answers
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David N
7 April 2018|
AnswerShow all 5 answers
Response from rri-10059 | Property representative |
The Shops at Kanawha is less than .05 mile from us and has an abundance of restaurants including Cracker Barrel, Applebee's, misc fast food, a great thai restaurant and Mexican restaurant. For entertainment, there is the... More
0
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Claudia81577
30 November 2016|
AnswerShow all 3 answers
Response from rri-10059 | Property representative |
The area is typically pretty safe. Rooms facing the parking lot are odd numbers. They are a mix of king and double size beds. First floor rooms go quickly. Call the hotel direct and ask to be assigned your room preference... More
1
Vote
HREzra
16 March 2016|
AnswerShow all 7 answers
Response from Ashley A | Reviewed this property |
No pet fee.
1
Vote
Room Tips
"Get a room way from the freeway"
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"Floors had NOT been swept under the sink area nor in the rest of the room!"
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"Handicapped Room was spacious and nice."
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"If you don't want to use the safe, be sure to ask that the charge be deleted when you check out."
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