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Red Roof Inn Charleston - Kanawha City, WV

402 reviews
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Traveller (69)
Room & Suite (36)
Hotel & Grounds (49)
Overview
  • Excellent33%
  • Very good29%
  • Average17%
  • Poor10%
  • Terrible11%
Travellers talk about
“room was clean”(41 reviews)
“premium room”(10 reviews)
“hardwood floors”(8 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Pets Allowed
Wheelchair Access
Housekeeping
2.0 Star Hotel
All hotel details
Offers from Red Roof Inn Charleston - Kanawha City, WV
Special Price: 🔥Red Hot Deal - Save 15%
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Rooms
24 Dec.25 Dec.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (402)Write a Review
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All reviewsroom was cleanpremium roomhardwood floorsbob evanssmall dogmini fridge and microwavefirst floorfront desk staffone night staymotelaliciapetinterstateihopinnswvsignal
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1 - 5 of 399 reviews
Reviewed 2 weeks ago

I wanted to comment on the cleanliness of the room and also the bathroom area was nice. The shower was very hot and Red Roof Inns competitor and neighbor, Motel 6, does not have very hot water or very clean rooms. They are only about...More

Thank mullins25071
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 2 weeks ago

Thank you for taking the time to post a review. I'm pleased to hear you enjoyed your stay. We strive daily to make sure every guest every time has a clean comfortable room. We look forward to having your guest again in the future. Dale...More

Reviewed 3 weeks ago

Checked in 11/21/17, first leg of Thanksgiving travel. First off, the non-smoking room (#236) smelled of smoke, there were multiple cigarette butts outside the door. As my wife was getting into the bed, noticed bedbug on pillow. I collected said bedbug and delivered to front...More

Thank Jim L
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 2 weeks ago

I'm sorry to hear of your recent experience at our inn . As a non-smoker myself, I understand the unpleasantness of cigarette smoke. I will look into the issue and have the room purified. Bed bugs are a nuisance plaguing the hospitality industry. They are...More

Reviewed 17 October 2017 via mobile

They were very hospitable and kind people. I really liked the room I have no complaints whatsoever. I ever come back to Charleston I would stay here again. It’s very easy to get to and centerally located.More

Thank Cynthia B
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 20 October 2017

Thank you for taking the time to post a review. I'm pleased to hear you enjoyed our southern hospitality and found that the room was a great value. We hope you will visit us again. Charleston has lots to offer throughout the year. Dale Samples...More

Reviewed 30 September 2017

Not very clean. The biggest problem was having only one bath towel and not seeing it until morning. The women at the desk were very nice. The room was small with a good bed and TV. The price was great.More

Thank Steve P
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 4 October 2017

Thank you for taking the time to post a review. I'm sorry we did not do a very good job at cleaning your room. I understand the inconvenience of not having enough terry when taking a bath. We are continually working to improve. I hope...More

Reviewed 26 August 2017

I had stayed at this motel 5 or 6 times over the past few years with no problems. It had been about 2 years since my last stay. We stayed on 8-24-17, and it was a nightmare...see pictures. The pillow cases were stained, the bed...More

1  Thank Samantha T
Response from rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, WVResponded 29 August 2017

Thank you for taking the time to let us know about your recent review. I'm very sorry to hear that you had such a poor experience. We have had some housekeeping turnover and have been working to remedy such problems. I hope you will give...More

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Traveller (69)
Room & Suite (36)
Hotel & Grounds (49)
Bathroom (9)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Microwave
Details
Price range
USD 48 - USD 68 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Charleston
Room types
Non-Smoking Rooms
Details
Price range
USD 48 - USD 68 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Business Hotel in Charleston
Room types
Non-Smoking Rooms
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