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Red Roof Inn Charleston - Kanawha City

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Red Roof Inn Charleston - Kanawha City
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375 Reviews from our TripAdvisor Community

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Showing 373: English reviews
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Augusta, Maine
Reviewed 2 days ago NEW

My husband and I stayed at this hotel because they are pet friendly. We cannot say enough about the polite and helpful front desk clerk. Her name was Alicia. She was very nice and made sure we had everything we needed. The room was clean and spacious. We will stay here anytime we drive to and through Charleston, WV.

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Helpful?
Thank tracylaurau
Rockford, IL
Reviewed 6 days ago NEWvia mobile

The hotel check inn was easy. We were on the 2nd floor, as normal stairs to room no elevator. The hotel is located in a commercial area that I judge safe but is aging . There will be some traffic noise. The hotel is great value for money. Room was clean, everything worked, no frills.

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Thank meyste
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm glad to hear your stay was comfortable, room clean and our staff friendly. The area around us is safe and we work with local police to make sure any problems that do come up are taken care of swiftly. One of the unique features of the chalet style Red...

Reviewed 1 week ago

I travel to WV (back home) usually once a year. For the past few years I have gone back to the Red Roof Inn. Staff is very friendly and helpful. Rooms are clean. I have never feel unsafe staying there, even alone. People, just lock your doors, like you would anywhere else. It's a motel, in the city!!

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Helpful?
Thank Rose K
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm pleased to hear you enjoyed your stay with us and everything was to your satisfaction. As with any hotel, 1 star or 4 star, near an interstate exit, we sometimes have to deal with unsavory characters or unfortunate incidents. We do our best to minimize the effect on our...

Reviewed 2 weeks ago via mobile

We stayed on our way to Williamsburg and on our way home, 2 adjoining rooms cheaper than one room at nearby hotel. It was clean and the staff was awesome, never met a staff member that wasn't great. If you want the Ritz skip it, but if you want a clean affordable place to spend the night, this is your...

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1Thank Kim A
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm glad to hear that you enjoyed your stays and recognized the great value we provide. I'll be sure and let everyone know that your encounter with them was always positive. We are constantly working and striving to give each and every guest a friendly smile and a clean room....

Reviewed 21 February 2017 via mobile

Team member Kelly (and others) were most helpful, friendly, and courteous in getting me what I needed for my room when housekeeping was running shorthanded. I just needed the basics-towels, toilet paper, trash bags, ect. Thank you.

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Helpful?
Thank Edward F
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm glad to hear our staff worked together to get you what you needed and your stay was pleasant. I'll be sure to let Kelly know of your compliment. We look forward to your next stay with us! Dale Samples General Manager

Reviewed 15 February 2017

The pet friendly premises was immaculate. The rooms were clean and fresh while the staff was compassionate and professional. We were quite impressed by Lisa, Kelly, Jody and especially Paula who treated us like family. Thank you Red Roof Inn! We will recommend and return.

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Helpful?
Thank Kristen W
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to let other travelers know about your great experience. We have been working hard to make sure our rooms are clean and fresh. I will pass the word along to the staff. They always appreciate guest feedback, especially positive. We look forward to your next stay with us! Dale Samples General Manager

Charleston, West Virginia
Reviewed 21 December 2016 via mobile

Alicia always has a smile on her face an is very helpful. Coffee is always fresh and you're always gonna have a few laughs with her. Best customer service I've received in a long time. Very clean rooms and reasonable rates

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Thank drema15
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for your review. Alicia is a valuable part of our organization. All of our guests love her! We look forward to your next visit with us. Dale Samples General Manager

washington wv
Reviewed 19 December 2016 via mobile

The rooms were fairly nice but EXTREMELY small. The room was the smallest I have ever stayed in. The outside entrances mean you can hear everyrhing outside you're door which is annoying to say the least This hotel is in a very bad part of town. Just a very seedy area. The outside is not well lit and a lot...

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Thank jay s
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

I'm pleased to hear you found your room clean. I apologize that you felt uncomfortable while staying with us. It sounds like you may have booked a standard king size room. I might suggest for a little more leg room, you try the Superior King room with desk, microwave and refrigerator. By the end of the winter, we will have...

Bedford, Indiana
Reviewed 16 December 2016

I stayed here for one night. The rooms were clean and had all the amenities we needed. When we wen to check out the next morning the electronic system on our door lock went out leaving us locked outside in the cold. THANKFULLY Alicia at the front desk and Steve the maintenance man were there to help. Steve had our...

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Helpful?
Thank amcastellanos18
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for your review. I'm sorry that the lock malfunctioned, especially on such a cold day, but I'm glad we were able to take care of you quickly. I will let Steve and Alicia know of your appreciative words. We look forward to your next, less eventful, stay with us! Dale Samples General Manager

Reviewed 5 December 2016

The first time we stayed here, there was an issue with a barking dog. Alicia was very apologetic and gave us a night free. The second time we used this hotel the room wasn't up to our standards. We went to the front desk, they apologized and moved us to another room that was up to our standards. Alicia and...

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Helpful?
Thank Shelia P
rri-10059, General Manager at Red Roof Inn Charleston - Kanawha City, responded to this review

Thank you for taking the time to post a review. I'm sorry to hear you experienced problems while staying with us, but I'm glad we were able to take care of the issues quickly and to your satisfaction. We look forward to your next visit with us! Dale Samples General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
Official Description (provided by the hotel)
A great 100% Smoke-Free Charleston location, this Red Roof Inn is just minutes from the gold-domed Capitol Building, the Clay Center, the Civic Center, and the University of Charleston. It's an easy 15 minute drive to West Virginia Tech and West Virginia State University as well. The Tri-State Racetrack and Gaming Center is also close to this hotel. This Red Roof has easy access to such outdoor activities as skiing, whitewater rafting, and golf. When you check in, check out the fantastic amenities in our NextGen (R) design rooms! The rooms at this 100% Smoke Free inn feature comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable seating, and a large, flat-screen TV. This hotel also offers Premium Rooms with our newest renovation package and a welcome snack box in your room! Free WiFi in all rooms. Free coffee and tea available in the lobby. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn Charleston - Kanawha City

Address: 6305 Maccorkle Ave SE, Charleston, WV 25304-2917
Region: United States > West Virginia > Charleston
Price Range: $67 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Charleston - Kanawha City 2*
Number of rooms: 109
Reservation Options:
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Also Known As:
Red Roof Inn Charleston - Kanawha City Hotel Charleston
Charleston Red Roof Inn
Hotel Style:
#1 Best Value Hotel in Charleston
#8 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Charleston - Kanawha City staff and other travellers.
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Questions? Get answers from Red Roof Inn Charleston - Kanawha City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the premium rooms. A few more dollars is worth the comfort!”
kristenw173, 14 Feb 2017 | Read review
“The king bed rooms are very nice. The interstate is on the back side of the building.”
sheliap699, 5 Dec 2016 | Read review
“Upgrade to "premium room" worth the extra money”
bethanylehmannc, 26 Nov 2016 | Read review
“Ask for a room away from the highway.”
ERKA2, 16 Nov 2016 | Read review
“Book somewhere else”
W1906PNmichelled, 25 Oct 2016 | Read review
5 of 5