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Four Points by Sheraton Charleston

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Four Points by Sheraton Charleston
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309 Reviews from our TripAdvisor Community

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Showing 309: English reviews
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Bryan, Texas
Reviewed 5 days ago NEWvia mobile

Nice hotel, clean and very comfortable. We were traveling through and it was a great location near nice restaurants. Our shower seemed to have a clogged drain and took forever to drain. Good value for the price.

Thank pdfleming
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Thanks so much for taking the time to leave your comments! I'm glad to hear that you had a good experience overall, and I will speak to our maintenance team right away about the issue with your shower. I hope we'll see you again the next time you visit Charleston!

cleveland, United States
Reviewed 5 February 2017 via mobile

The Four Points Charleston is located in the heart of downtown Charleston and offers exceptionally clean ,spacious rooms at a very moderate price. This property was completely remodeled about three years ago, and is a very clean , well maintained hotel with a very caring and helpful staff. It is located near shopping, many restaurants, and an excellent downtown mall.......

Thank CLEken
About Hotel's Favourite Review
Amanda K, Sales Manager at Four Points by Sheraton Charleston, responded to this review

Thank you for taking the time to let us know about your stay! I'm so pleased we were able to exceed your expectations. I hope we'll see you again next time you're in the area. If you'd like to give any additional feedback on your stay, please email me at akarpeuk@fourpointscharleston.com.

Union, West Virginia
Reviewed 1 week ago

I stayed at the Four Points by Sheraton hotel to hear the All-State Orchestra. The rooms were very modern and clean, but there was no microwave or fridge. I suppose I have become spoiled with those amenities lately in other hotels, but I certainly didn't need either of them during my stay. There is no free breakfast, only free coffee,...

Thank RLasker
Reviewed 1 week ago via mobile

Love this hotel!! When we first got here Sue at the front desk was extremely helpful. Also whenever we needed to go somewhere and get picked vack up, Mike the shuttle bus driver was right there. Bob was also wonderful as security

Thank Tonya S
Concord, New Hampshire
Reviewed 2 weeks ago

This hotel is definitely better than the Holiday Inn and Hampton Inn in Charleston. The room is very comfortable, and shuttle service is available from the airport and anywhere within 5 miles of the hotel. The shuttle driver was very friendly and provided a list of restaurants with recommendation. Just a coffee maker in the room, no frig or microwave....

Thank B2493DYkathyl
Fairmont, West Virginia
Reviewed 3 weeks ago

Great place to stay...plenty of electrical outlets/ nice size rooms/clean and plenty of towels/ no fridge or microwave but everything else included...wonderful staff..has breakfast bar...wonderful bar for drinks...awesome Recovery Room Bar and Grill for meals ...sports arena atmosphere...parking garage with no fee...

Thank Rosie S
Reviewed 7 February 2017

This was my first overnight trip to Charleston. I selected the Four Points as I tend to stay at Starwood properties, and I was not disappointed. The Four Points is a solid business hotel. Upon arrival, Sue and Mike greeted me at the front desk, checked me and my colleague into our rooms quickly, then directed us to Recovery, the...

Thank Jeff S
washington wv
Reviewed 25 January 2017 via mobile

I stayed here on a recent trip to Charleston and was thoroughly impressed with the hotel. The rooms were extremely nice and the TV mounted on the wall was awesome. That is always a nice amenity as you can actually see the TV while laying down. The bed was the most comfortable I have ever slept in. I didn't wake...

Thank jay s
Saint Paul, Minnesota, United States
Reviewed 24 January 2017

The room was nice enough. The fan was loud, as was the street traffic even on the 5th floor. My colleague had a room on the 10th floor that didn't face the river. He didn't have the pretty view, but it was quiet. Staff is friendly but angling for tips, especially the "free" shuttle driver. The locations is nice, easily...

Thank eljay2015
Management response:

Dear eljay2015, Thank you for taking the time to complete the review in regards to your recent stay at the Four Points by Sheraton Charleston. Please accept our sincere apology for the inconvenience you experienced during your stay. We strive to give every guest the best possible experience. It is our hope that you will give us another opportunity to...

Sissonville, West Virginia
Reviewed 21 January 2017

I love this hotel, we have several meetings & conventions at this hotel several times a year. Great location, staff is very accommodating, rooms are clean & modern. River view is beautiful. Indoor pool, exercise room, & lobby bar they have it all. My only complaint would be there Wi-Fi is very spotty in places. The "Recovery" restaurant is attached...

Thank Dena F

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University of Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. ... more   less 

Additional Information about Four Points by Sheraton Charleston

Address: 600 Kanawha Blvd E, Charleston, WV 25301-2181 (Formerly Ramada Charleston Downtown)
Region: United States > West Virginia > Charleston
Price Range: $146 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Charleston 3*
Number of rooms: 256
Reservation Options:
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Also Known As:
Ramada Charleston Downtown Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn
Hotel Style:
#3 Romantic Hotel in Charleston
#4 Family Hotel in Charleston
#7 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Charleston staff and other travellers.
8 questions
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Charleston, West Virginia
10 months ago
Toronto, Canada
over a year ago
Toronto, Canada
over a year ago
Melbourne, Florida
over a year ago

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Questions? Get answers from Four Points by Sheraton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you choose a room overlooking the river - keep in mind this is the street side so you get traffic noise and also train noise.”
 of 5 bubbles B2493DYkathyl, 7 Mar 2017 | Read review
“The even number rooms are overlooking the famous outdoor stage with great entertainment featuring famous guests.”
 of 5 bubbles 934rosies, 3 Mar 2017 | Read review
“River view is pretty but other side is quieter.”
 of 5 bubbles eljay2015, 24 Jan 2017 | Read review
“River side, for the view.”
 of 5 bubbles 147carmelitap, 18 Jan 2017 | Read review
“Ask for a room overlooking the river, just know that you will get a LOT of afternoon sun”
 of 5 bubbles RobertZ519, 13 Dec 2016 | Read review
5 of 5