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First visit was great, this time I stayed for three days. The staff is dedicated, friendly, but definitely overworked. I saw the same staff from morning to night for four days. Are 12 hours days the norm for hotel staff now?
Breakfast in the lobby...More
Response from SunnamK1, Manager at Four Points by Sheraton CharlestonResponded 5 days ago
Thank you for taking the time to share your recent experience with us. We are thrilled to see that you were able to enjoy the views and enjoyed our outlets. Having groups as large as yours are not an everyday occurrence, so when...More
We rented a suite cause we are traveling 7 people. The room and hotel is top notch. Location on the elk river is perfect. You can walk down to the water along the dock, great views and there is a stage dock side where they...More
1 Thank Michael W
Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 20 July 2018
Hi Michael W,
Wow! What an amazing review! We are so thrilled to see that we were able to offer you exactly what you and your group wanted and needed. We appreciate you mentioning our different amenities as well as the area attractions and entertainment....More
This hotel was clean and comfortable. Staff at front desk and in parking area were very pleasant. Great hospitality. Liked that the sports bar was connected to the hotel. Went for dinner and stayed dry on a rainy evening. Definitely recommend.
We normally stay at a different hotel in Charleston but now that SPG has combined with Marriott we thought we’d give this hotel a try. Big mistake. First at check in there was no friendly service just doing their job. As a Platinum member I...More
The hotel is in very good condition and conveniently located in downtown Charleston. It is near the Town Center Mall, has views of the Kanawha River, a short distance from the Southridge shopping center, and near several great places to eat including the Recovery Sports...More
Take in everything that West Virginia’s capital has to offer at the Four Points by Sheraton Charleston. Our riverfront location provides easy access to the State Capitol, the Charleston Civic Center, the University ...Moreof Charleston, and the Charleston Town Center shopping mall. Take advantage of our free on-demand shuttle service to and from Yeager Airport (CRW), which is 10 minutes away.Admire beautiful Kanawha River or downtown views from one of our 176 guest rooms and suites. Get plenty of free extras, like High Speed Internet Access, bottled water, and a daily newspaper. Take care of business at the spacious work area with an ergonomic chair, or watch your favorite show on the 42-inch flat screen TV. Get a great night’s sleep in one king-size or double Four Points by Sheraton Four Comfort Beds™.We have everything you need for a productive business trip or a fun, active vacation. Stay in touch with the office in our lobby’s open business center. Or swim laps in our new indoor heated swimming pool and work out in the expanded fitness center. Watch the game at the family-friendly Recovery Sports Grill, or head to the quieter lobby lounge for grab-and-go breakfast or an evening cocktail.The Four Points by Sheraton Charleston can host a range of events, with nearly 9,000 square feet of total space. Let our professional planning and catering teams help you stage a successful, memorable event. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
No problem finding a parking space. They do ask you at the front desk when you register if you need parking...they will give you a card of some type to use going in and out if needed and then it will be charged to your bill.