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    Four Points by Sheraton Charleston

    600 Kanawha Blvd E, Charleston, WV 25301-2181
    (304) 344-4092
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    24/12/2017 25/12/2017
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    USD 112*
    USD 112*
    USD 112*
    Traveller (72)
    Room & Suite (32)
    Pool & Beach (3)
    Overview
    • Excellent50%
    • Very good30%
    • Average14%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “front desk” (65 reviews)
    “river view” (17 reviews)
    Free Wifi
    Breakfast Available
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Family Rooms
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.0 Star Hotel
    All hotel details
    Offers from Four Points by Sheraton Charleston
    Special Offer: Breakfast for 2 Included
    Hotel deals
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    Rooms
    24 Dec.25 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (367)
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    1 - 5 of 367 reviews

    Reviewed 1 week ago via mobile

    Upon checking in, I did not get service with a smile but someone who seemed annoyed to have to check me in. When I got to my room, I looked around and checked everything out and when looking in the bathroom, I found hair all...More

    Thank sandradee232
    Response from Roseshalla H, Director of Sales at Four Points by Sheraton CharlestonResponded 1 week ago

    Sandradee232 Thank you for taking the time to complete a review on our hotel. I understand your concern regarding the cleanliness of your room upon check in. Also, the type of customer service you received at check in does not meet our standards. Please accept...More

    Hotel's Favourite
    Reviewed 3 November 2017

    This is a great upscale hotel in a great downtown location on the river with wonderful views. Service is top notch and rooms are very spacious, especially the suites. We had breakfast at the hotel which was a little pricey, but a decent breakfast. Would...More

    Thank pjkiss
    Response from Sunnam K, Sales Manager at Four Points by Sheraton CharlestonResponded 2 weeks ago

    Hi Pjkiss, Thank you for taking time to share your recent stay with us! We are thrilled to see that you enjoyed your time with us and hope to see you again soon! And on a side note, when booking the next time, ask about...More

    Reviewed 5 November 2017

    You can tell this hotel had a makeover, but there is still a long way to go. I came for a conference and the staff were great, the food was great, but the accommodations are in need of work. The king bed I had was...More

    Thank Nick P
    Response from Roseshalla H, Director of Sales at Four Points by Sheraton CharlestonResponded 7 November 2017

    Thank you for taking the time to complete the review in regards to your recent stay at the Four Points by Sheraton Charleston. Please accept our sincere apology for not meeting your expectations during your stay. We strive to give every guest the best possible...More

    Reviewed 30 October 2017 via mobile

    I stayed 2 different nights during my travel from Virginia to Illinois. The 1st night was on 10/21/17 and the 2nd was on 10/23/17. The 10/21 was perfect from check-in to the 2 beds we has, sheets were nice and beds felt heavenly. On 10/23...More

    Thank Janice T
    Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 1 week ago

    Hi Janice T - Thank you for valuable feedback. We appreciate you taking the time to tell us how your recent stay was and we hope to see you again soon! Sincerely, Sunnam Kalwar Sales Manager

    Reviewed 30 October 2017

    Booked this place based on TA reviews and the community was correct. I have known this property under some previous affiliations, but the Four Points is the nicest of all. Very friendly gentleman got us in our room early and was most efficient at getting...More

    Thank Jim M
    Response from Sunnam K, Manager at Four Points by Sheraton CharlestonResponded 1 week ago

    Hi Jim M, Wow, thank you for this glowing review! We are thrilled to see that you enjoyed your stay and appreciate all of your kind words. See you again soon! Kindest Regards, Sunnam Kalwar Sales Manager

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Breakfast Available
    • Dry Cleaning
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Indoor pool
    • Heated pool
    Details
    • Price range
    • USD 100 - USD 156 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Romantic Hotel in Charleston
    • #3 Family Hotel in Charleston
    • #7 Business Hotel in Charleston
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 256
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Priceline, Orbitz, Hotwire, TripOnline SA, getaroom.com and Cancelon so you can book your Four Points by Sheraton Charleston reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • West Virginia >
    • Charleston
    • Also Known As
    • Ramada Charleston Downtown Hotel Charleston ,
    • Holiday Inn Charleston ,
    • Charleston Holiday Inn
    Add Photo Photos
    Traveller (72)
    Room & Suite (32)
    Pool & Beach (3)
    Dining (2)
    Hotel & Grounds (64)
    Bathroom (8)
    Business Centre & Event Rooms (2)
    Nearby
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    Ask a question
    Questions & Answers
    AndyKasandra
    5 May 2016|
    AnswerShow all 5 answers
    Response from Mary C | Reviewed this property |
    Breakfast is not free, but there is coffee both in room and in the lobby. Lots of places to eat reasonably nearby.
    0
    Votes
    wjgraham
    4 March 2016|
    AnswerShow all 4 answers
    Response from Jen C | Reviewed this property |
    Its not even people friendly
    0
    Votes
    Mair J
    28 July 2015|
    AnswerShow all 5 answers
    Response from Rosie S | Reviewed this property |
    No problem finding a parking space. They do ask you at the front desk when you register if you need parking...they will give you a card of some type to use going in and out if needed and then it will be charged to your bill.
    0
    Votes
    Room Tips
    "Get a suite with a river view"
    Read review
    "Get a room on the river side"
    Read review
    "Ask for a river view for sure!"
    Read review
    "Ask to be on the backside to avoid noise, but the front side has gorgeous river views"
    Read review
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