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Embassy Suites by Hilton Charleston

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Embassy Suites by Hilton Charleston
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914 Reviews from our TripAdvisor Community

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Showing 912: English reviews
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Houston, Texas
Reviewed yesterday NEW

You will enjoy the breakfast with many items to pick. The evening reception and free drinks is just perfect before going out for dinner. Room service is very good and the availability of the shuttle service is always available.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Edward V
St. Augustine, FL
HOTEL’S FAVOURITE REVIEW
Reviewed 18 November 2016 via mobile

...facility. Gracious reception, elegantly decorated suite (thoughtful wall art). Close to what's going on, and restaurants. We were going to walk to dinner but a smiling face in the hotel van offered a ride. At end of dinner, like magic van was there and the smiling face asked us if we really wanted to walk. Who can refuse such graciousness....

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1Thank PedroSpiller
About Hotel's Favourite Review
ManagerX1, Manager at Embassy Suites by Hilton Charleston, responded to this review

We appreciate you being our guest, and we're thrilled you had a great visit with us here at the Embassy Suites by Hilton Charleston. Our staff loves taking care of their guests they will be delighted to read your feedback. We hope to see you again and will be more than happy to provide you with the best of service...

Richmond, Virginia
Reviewed 2 days ago NEW

The staff was very nice! Room was clean and had everything we need! The room was very clean and we had no issues with our room. The breakfast was good. I enjoyed everything but the managers reception. It was some lack luster nachos. I was happy to get free drinks though. Nice pool and workout room.

Review collected in partnership with Embassy Suites Hotels
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Thank Kinlee S
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Kinlee. thanks for taking the time to share your review at the Embassy Suites by Hilton Charleston. We are so happy to know you enjoyed the cleanliness of your room and that you were satisfied with our breakfast offering and facilities. We appreciate your business and hope to be at your service again soon. Mark Cherry General Manager

Kansas City, United States
Reviewed 2 days ago NEW

We stayed here as we were driving across the Eastern US. We stayed in several hotels that week and this one had the most comfortable bed. The breakfast selection and quality of food was good. My son enjoyed the pool and was happy it was open until 11:00.

Review collected in partnership with Embassy Suites Hotels
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Thank Meredith W
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for being our guest at the Embassy Suites by Hilton Charleston. We are delighted to know you enjoyed your time with us and that you were impressed with all the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Mark Cherry General Manager

Reviewed 4 days ago NEWvia mobile

Hilton gold member have stayed in over 35 cities of different Hilton properties Embassy is my go too with a family of 5 Getting on the elevator it looked like floors 6 &7 had the Hilton symbol next to them Surprising, Room had a dank odor Not a lot of outlets in the room my 3 pre/teens plus the 2...

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Helpful?
Thank Mbryantpc
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Dear Mbryantpc, Thanks so much for taking time to evaluate our hotel. Please accept our apologies for the housekeeping and maintenance issues you experienced and the inconvenience this caused you. Your comments about the lack of outlets in the room will be shared with our brand leaders to determine where we can make improvements in the future. Hopefully we will...

Hazard, Kentucky
Reviewed 6 days ago NEW

Very nice overall. Service and facilities were excellent. Only negatives were the cost/value fo the room and lack of parking for checking in. I would recommend this location to friends, family and business coworkers.

Review collected in partnership with Embassy Suites Hotels
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1Thank craighA3987RQ
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thank you for staying with us and for your review. We are happy to know you liked our courteous service, but we are sorry that you felt our rates to be a bit high. I want to assure you that we review our rates regularly to be sure we are in line with other similar hotels in our immediate vicinity....

Reviewed 1 week ago via mobile

I remember having nice times at Embassy Suites I'd stayed at in other places, which is why I decided to bring my family here when driving through West Virginia. First, despite the open area inside, it is strangely underlit throughout the entire hotel. It's also pretty worn out -- everything is just very used. As for our hotel "suite," the...

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Thank Paul C
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Dear Paul C, Thank you for staying with us and posting a review. I am sorry we fell short of your expectations with regard to the room. I have alerted our engineering staff to your concerns and we will be more proactive in replaceing and repairing items that are beginning to show wear. Thanks again for your candid feedback as...

Manchester
Reviewed 1 week ago via mobile

Somewhat expensive considering rooms are average. Outdated decor but otherwise clean. Bathrooms are also smallish. Decent breakfast with cooked to order omelettes. All suites have an adjoining dining/ sitting area with a small fridge/ microwave. Charleston does not have many lodging options and I wonder if that is driving the price.

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Helpful?
Thank advum
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Dear advum, Thank you for taking the time to review your stay with us. We are pleased that you noted how happy you were with our breakfast and comfortable rooms. However, I am sorry you feel we did not merit the rate you paid. We conduct surveys to make sure we are competitively priced with hotels of the same caliber...

Crab Orchard, West Virginia
Reviewed 1 week ago via mobile

We have stayed at the Embassy many times. We had a positive experience with check in and the front desk called our room shortly after to ask if everything was to our satisfaction. I'd hope this is in response to some of the concerns in other reviews. The managers complimentary cocktail hour was not crowded we have had visits when...

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Helpful?
Thank S G
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Thanks so much for the kind words about your most recent visit to the Embassy Suites by Hilton Charleston. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Your continued business is the best recommendation there is, and we can't wait to welcome you and your family back! Mark...

Dublin, Ohio
Reviewed 1 week ago

Staff was friendly, lobby and entrance were very nice but the rooms were just average and in need of some updating. The parking situation is a bit odd in that there are only maybe 30-40 spots available in front of the hotel with additional parking down the street in a garage. Great location for activities near the convention center with...

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Thank OSU_Fan1967
00gc, General Manager at Embassy Suites by Hilton Charleston, responded to this review

Dear OSU_Fan1967, Thank you for your recent stay at our hotel and for taking time to leave feedback. We are sorry you were disappointed in availability of parking. Due to the layout of the building, we offer some parking in the front of the hotel with the majority of the parking in the rear of the building. On a future...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Embassy Suites Charleston is centrally located in Charleston, WV close to many local restaurants, shopping and more. Enjoy a meal at the onsite restaurant, the Athletic Club Bar and Grill, or visit one of Charleston’s many restaurants. Mingle with other guests at a complimentary manager's reception, held daily each evening. Quench your thirst with your favorite drink at a bar/lounge. Featured amenities include a business center, indoor pool and spa tub, WiFi (surcharge), express check-out, multilingual staff and more. A roundtrip airport shuttle is complimentary during limited hours. Parking (subject to charges) is conveniently located nearby. ... more   less 

Additional Information about Embassy Suites by Hilton Charleston

Address: 300 Court St, Charleston, WV 25301-1607
Region: United States > West Virginia > Charleston
Price Range: $201 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Charleston 3*
Number of rooms: 253
Reservation Options:
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Also Known As:
Embassy Suites Charleston
Charleston Embassy Suites
Hotel Style:
#2 Green Hotel in Charleston
#4 Business Hotel in Charleston
#9 Family Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Charleston staff and other travellers.
9 questions
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Holland, Michigan
2 months ago
Holland, Michigan
Canandaigua, New York
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Charleston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“seek out a corner room...they are larger with more room to stretch out”
S7091GNmarkm, 14 Feb 2017 | Read review
“All of the rooms are suites. They all have ample room and small refrigerator and microwave.”
2CtheWRLD, 2 Jan 2017 | Read review
“Check-in online on day of arrival and you can pick your own room.”
threesperfect, 30 Dec 2016 | Read review
“If you are a Hilton Honors member you have good chance to pre-pick your room.”
E6966PMkarent, 14 Dec 2016 | Read review
“Corner rooms are a bit quieter as it's an atrium design.”
RobertZ519, 13 Dec 2016 | Read review
5 of 5