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The Inn at Charles Town

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The Inn at Charles Town
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241 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Washington DC, District of Columbia
Reviewed 1 week ago

We have stayed here three times and it is consistent..........front desk is not personable nor happy to assist (more like robotic), housekeeping associates stand at one end of the hallway and shout to the other end early in the morning and breakfast area has standing room only! Rooms are clean and they do the best they can in this dated...

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Thank Traveler252525
Concord, New Hampshire
Reviewed 1 week ago

I was pleasantly surprised how quiet my room was for a hotel that caters to people who enjoy going to their casino about a block away. I was in Charles Town for work so did not visit the casino but I was impressed with the room, spacious and with a comfortable bed. The desk area was comfortable for working and...

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Thank B2493DYkathyl
Alexandria, Virginia
Reviewed 4 weeks ago

We have been guests at the Inn since it opened and The property is well kept but wear is starting to show in the rooms. The complementary breakfast is there and typical of any hotel and is acceptable to get your morning started. The Staff has been responsive to all requests that they had control over. We consistently receive free...

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Thank K9065SBfrankb
Brett S, Manager at The Inn at Charles Town, responded to this review

Hello K9065SBfrankb, Thank you for our concern regarding handicap parking at The Inn at Charles Town, based on the number of parking spaces on our parking lot we are required by applicable ADA standards to have a total of 6 designated handicap parking spaces. As you noted, we currently have 8, which does exceed the requirement set upon us as...

Thurmont, Maryland
Reviewed 29 December 2016

This was our second stay at the Inn, and it wont be our last ( free rooms will do this,,LOL) The room was very clean, the beds were comfy and the staff was great. The breakfast was fine, and we all enjoyed it and the free shuttle. The shuttle drivers are very friendly and helpful. Even if we were paying...

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1Thank pamzimm
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear pamzimm, Thank you for choosing The Inn at Charles Town and your wonderful review! We look forward to seeing you again soon! Happy new year and good luck! Warm Regards, Brett Sullivan | Director of Hotel Operations

Manassas, Virginia
Reviewed 29 December 2016

We booked a reservation 6 weeks ago, for ourselves and our adult children for one night, the day after Christmas. We just wanted to get away for a night, play some slots, and eat excellent food. When I booked the reservation, I asked about the restaurants at the Casino, whether we needed reservations, etc. They said we did not need...

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Thank Katherine M
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Katherine M., Thank you for choosing The Inn at Charles Town and your review. I would like to apologize for the reason the call center staff didn't explain the hours of operations to you for your reserved dates. I am also sorry that you didn't enjoy our complimentary breakfast that we serve at our hotel. Please contact me directly...

reston, va
Reviewed 8 December 2016

We spent one night here after a show at the Charles Town Casino. It was very convenient as they have a shuttle bus that runs from the hotel to the casino every 20 minutes 24 hours a day. However we had to the ask the details on the shuttle since the desk clerk never offered any information about the hotel...

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Thank vakamalua
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Vakamalua, Thank you for choosing The Inn at Charles Town. I completely understand your comment "showing its age" when you refer to your room. I am pleased to say that last week we renovated our 1st floor rooms as part of our ongoing renovation plan. Please contact me directly so you can have an opportunity to experience our new...

Reviewed 7 December 2016 via mobile

The Inn is an excellent place with an awesome view of the track. We had room 444. They also sent me birthday balloons to my room, very nice surprise. The rooms are clean. They have showers no tubs. Everything shuts down at 10pm so get your snacks and have them in your fridge. Staff very polite and the shuttle runs...

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Thank Tabby B
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Tabby B, Thank you for choosing The Inn at Charles Town for your special occasion. I am pleased to hear that you had a wonderful trip. We look forward to seeing you again soon! Happy Birthday and good luck! Warm Regards, Brett Sullivan | Director of Hotel Operations

Reviewed 17 November 2016

The Inn was very clean and nice. A comfortable bed and nice breakfast. Thank you and we plan to come back. Only an hour away from Centreville, VA and fun poker and craps. A nice shuttle to the casino.

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Thank nitapita12
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear nitapital12, Thank you for choosing The Inn at Charles Town and your wonderful review. We look forward to seeing you again soon and good luck! Warm Regards, Brett Sullivan | Director of Hotel Operations

ROANOKE
Reviewed 2 November 2016

The Inn at Charles Town adjoins the nearby Hollywood Casino by shuttle. The Inn provides very comfortable bedding in clean, well appointed rooms--including free high speed internet. The HD TV options are in a variety of ethnic channels including Spanish, Chinese and other languages. The morning breakfast buffet is adequate including cheese or plain omelets, bacon or sausage, cereals, juice,...

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Thank BLANCO B
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear Blanco B, Thank you for choosing The Inn at Charles Town. I am very pleased to hear that you enjoyed our facility, amenities and staff. We look forward to seeing you again soon. Warm Regards, Brett Sullivan | Director of Hotel Operations

Lexington
Reviewed 2 November 2016

Nice clean place to stay next or in front of casino have also Breakfeast bar not bad for free wish they had more fruit but plenty of food had a great room over looking race track they also offered shuttle service to and from casino

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Thank frankdS3811RS
Brett S, Manager at The Inn at Charles Town, responded to this review

Dear frankdS3811RS, Thank you for choosing The Inn at Charles Town and your wonderful review. We look forward to seeing you soon! Good luck, Brett Sullivan | Director of Hotel Operations

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
Official Description (provided by the hotel)
The Inn at Charles Town features 153 beautifully appointed guest rooms and suites with fantastic views of the backstretch of the Thoroughbred Racing Track. A hot complimentary breakfast buffet is served daily for all hotel guests. A state of the art fitness room is provided along with lavish lobby bar, guest business center and guest laundry facility. Wireless internet access is available for all guest accommodations, lobby, and meeting rooms. The guest accommodations are where the pampering begins. Luxurious bedding, plush terry, granite counters and 42 flat panel televisions are featured in every room and suite. Of course, standard amenities like in room coffee, iron and ironing board and hair dryers are featured in every room. Executive and VIP Suites offer additional features such as refrigerators, pull out sofa beds, vanity make up mirrors, rich and comfortable bathrobes, and upgraded bath amenities. A complimentary shuttle service takes you to the racetrack, casino action and to any of the nine restaurant options at Hollywood Casino at Charles Town Races. ... more   less 

Additional Information about The Inn at Charles Town

Address: 100 Hollywood Drive, Hollywood Casino, Charles Town, WV 25414
Region: United States > West Virginia > Charles Town
Hotel Class:3 star — The Inn at Charles Town 3*
Number of rooms: 153
Also Known As:
The Inn At Charles Town Hotel Charles Town
Hotel Charles Town
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Questions & Answers

Here's what travellers have asked, with answers from The Inn at Charles Town staff and other travellers.
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Questions? Get answers from The Inn at Charles Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to see horses exercising and racing, ask for a room on that side (casino side)”
 of 5 bubbles B2493DYkathyl, 13 Feb 2017 | Read review
“Ask to overlook the track.”
 of 5 bubbles katherinem16, 28 Dec 2016 | Read review
“NOT on the first floor.”
 of 5 bubbles vakamalua, 7 Dec 2016 | Read review
“Even numbered and higher floors provide great views of the track.”
 of 5 bubbles BLANCOB_12, 1 Nov 2016 | Read review
“Try to get room overlooking race track”
 of 5 bubbles frankdS3811RS, 1 Nov 2016 | Read review
5 of 5