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This hotel was a disappointment compared to other Hoilday Inn experinces. I was not greeted as an IHG member. The person checking me in insisted that someone had checked with my ID and had my room . I inssited that was impossibel as I hav...More
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites BeckleyResponded 16 April 2018
Thanks for choosing to stay with us and for being one of our IHG Rewards Club members. It is unfortunate that you were not able to fully enjoy your stay with us due to your check- in experience to the room condition and...More
We were just stopping through and needed a place to land. Adequate for a family of five, as there were two beds and a pull out. Good thing my son doesn't weigh much and was tired because it was one of the worst pull out...More
Thank Laura C
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites BeckleyResponded 15 April 2018
Hi Laura C!
Thanks for choosing us for your much-need stopover. We also welcome your thoughts!
I'm happy to know that our location worked well for you and our in-room fridge served its purpose. Your comfort has always been our top priority here. That said,...More
Sometimes with 4 kids it is difficult finding an affordable nights stay with a pool. This met our needs. It wasn't new by any means but it was clean and sufficient. The pool and workout rooms (where we spent most of our time) were terrific....More
The stay overall was good. Adam at the desk when we arrived around 1 am was awesome! He acknowledged that we were IHG members, and was nice but got us to our room quickly as we were tired. Housekeeping staff was friendly and polite and...More
I would rate this hotel as average. The room was clean for the most part. Nothing to write home about. The biggest con was the strange smell on the third floor. I’m pretty sensitive to smells, so it was quite a bother to me. Breakfast...More
1 Thank AmherstTraveler
Response from Rebecca B, General Manager at Holiday Inn Hotel & Suites BeckleyResponded 20 February 2018
Thank you for sharing your thoughts in regards to your recent stay. I am sorry that we only rated "average". I am not sure what the smell was that you smelled in the hallway, but we will keep an eye on it to see if...More