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Hotel Murano

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#3 of 28 Hotels in Tacoma
Certificate of Excellence
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1 room 2 adults 0 children
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Hotel Murano
Hotel Murano
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3,124 Reviews from our TripAdvisor Community

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Showing 3,112: English reviews
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A TripAdvisor Member
Level Contributor
16 reviews
2 helpful votes
Reviewed 2 days ago NEWvia mobile

We picked Hotel Murano due to its location. You can walk to the Glass Bridge, Union Station, several museums, Pacific Grill and several other nice restaurants. There are rooms with views to Puget Sound. Each floor features a different artist. Staff we dealt with where friendly and well informed.

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Thank A TripAdvisor Member
Vancouver, Canada
Reviewed 3 days ago NEW

I stayed in the Hotel Murano because of its proximity to the museums that i wished to visit. The valet was extremely helpful in supplying maps and directions. Restaurant "Bite" was very good. It is worth visiting all of the floors in the hotel to view the varying glass works displayed on each floor

Review collected in partnership with this hotel
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Helpful?
Thank Marcia H
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Marcia H, Thank you very much for staying with us and sharing your experience. We really appreciate your feedback and are glad that you enjoyed your precious time with us. We look forward to welcoming you back soon. Kind Regards, Javid Almammadov

Minneapolis
Reviewed 4 days ago NEW

The glass artists featured throughout this hotel really make it unique. Service was good in all areas and we felt the staff was genuinely interested in making our stay easy and pleasant. The one drawback is that I would not recommend this for families with young children (it was fine for us with teenagers).

Review collected in partnership with this hotel
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Helpful?
Thank Kris J
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Kris J, Thank you so much for staying with us and sharing your experience. We are thrilled to know that you loved the design and level of service during your recent stay. Looking forward to welcoming you soon in Tacoma and making your future stays much more memorable! Kind Regards, Javid Almammadov

98908
Reviewed 4 days ago NEW

Change your bed sheets, clean bathroom walls, room freshener in the hallways or get new carpet as the halls smell old and musty. Love you staff as they are always friendly you just need to improve on the cleanliness of the rooms. Restaurant menu needs some switching up and more choices as it is kind of boring. Need Ice machines.

Review collected in partnership with this hotel
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Thank 625ginar
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear 625ginar, I would like to take this opportunity to sincerely apologize for the inconvenience and frustration you experienced with room cleanliness. Your feedback has been shared with our Director of Housekeeping to make sure that we prevent re-occurrence. We truly appreciate the feedback and do hope to have the pleasure of welcoming you back again soon in order to...

St. Louis
Reviewed 4 days ago NEW

Comfortable and clean and close to where my meetings were being held. Would recommend to others. and will likely book here again for next business trip. food was good too as we held a team dinner in the 3rd floor bar area

Review collected in partnership with this hotel
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Helpful?
Thank toniec76
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear toniec76, Thank you so much for choosing our beautiful Hotel Murano for your recent stay in Tacoma. We really appreciate your feedback and are pleased that you enjoyed your precious time with us. Looking forward to welcoming you soon and making your future stays much more memorable! Kind Regards, Javid Almammadov

Reviewed 5 days ago NEWvia mobile

Rooms were spotless and comfortable, location very convenient, and the view of Mt. Rainier stunning. Really enjoyed our stay! Hotel staff also went out of their way to arrange a birthday surprise for a dear friend. Very thoughtful. Thanks!!!

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Thank JSSenior
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear JSSenior, We are pleased to read that you enjoyed your trip to Tacoma and stay at our hotel. We look forward to welcoming you back to the hotel soon! Kind regards, Javid Almammadov

Salem, Oregon, Usa
Reviewed 1 week ago via mobile

We stayed at the hotel during the CPSA Convention and Art Show that was held in Tacoma. The hotel room was nicely appointed and all staff were very attentive. The hotel public areas are a showcase for artwork of all types, but primarily glass and a feast for the eyes. I would love to stay here, again.

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Helpful?
Thank Saleenirisgarden
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Saleenirisgarden, It is great to hear that you had a first class stay with us at Hotel Murano. Thank you for taking the time to review our hotel! We look forward to welcoming you back in the future. Kind Regards, Javid Almammadov

Ravensdale
Reviewed 1 week ago

It was a wonderful stay. We will stay there again if we need to come back to stay in Tacoma! The staff was so friendly and everyone as will ing and happy to answer questions and help with whatever we needed!

Review collected in partnership with this hotel
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Helpful?
Thank Sunnyjo33
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Sunnyjo33, Thank you for staying with us. We are really very much pleased that your experience was indeed enjoyable & memorable. I appreciate you taking the time to praise our team for the work that they do. We look forward to welcoming you back soon. Kind Regards, Javid Almammadov

Aurora
Reviewed 1 week ago

While the artwork is very cool, the hotel is not worth the price they are charging. The first room we tried was near the elevator and smelled of pets. We switched to the end of the hall one floor down. The walls are thin so we could hear people in the hall until after midnight. The water in the shower...

Review collected in partnership with this hotel
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Helpful?
Thank Suzy N
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear Suzy N, Thank you for sharing your recent experience at Hotel Murano. Please accept our sincere apology for facing some inconvenience which is not definitely up to our standards. Please rest assured that this has been well noted and we will take all necessary measures and actions to ensure that this type of shortcoming does not happen again in...

Port Angeles
Reviewed 1 week ago

Nice size rooms and clean. Staff were polite. When we encountered problems in two of the four rooms it was disappointing how they were handled. Same issue in both rooms but handled differently and results were poor.

Review collected in partnership with this hotel
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Helpful?
Thank U7105DHtammyl
Javid_Almammadov, Manager at Hotel Murano, responded to this review

Dear U7105DHtammyl, I would like to thank you for posting your review for Hotel Murano. We are extremely sorry to hear about your experience at the hotel. We will look further into your comments with our team, but in the meantime, please email us at javid.almammadov@hotelmuranotacoma.com if you have any questions. Thank you again and we hope to have the...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to Hotel Murano, a boutique downtown Tacoma hotel located adjacent to the Tacoma Convention Center and steps from the city’s best museums and restaurants. Tacoma is the epicenter of the American glass art movement and, honoring that heritage, Hotel Murano pairs luxurious guestrooms and well-appointed event space with a museum worthy collection of glass art from around the globe. Hotel Murano is conveniently located in the heart of Tacoma attractions, including Chambers Bay, site of the 2015 US Open and just minutes from downtown Seattle. With a world-class art collection, delicious cuisine at Bite and craft cocktails at our Lobby Bar, and a full-service spa and salon, Hotel Murano is the perfect place to wake up inspired. As one of Tacoma’s finest pet friendly hotels, Hotel Murano invites guests and man’s best friend to take on Tacoma while enjoying our boutique accommodations, timeless service and modern style. ... more   less 

Additional Information about Hotel Murano

Address: 1320 Broadway Plaza, Tacoma, WA 98402-3411 (Formerly Sheraton Tacoma Hotel)
Region: United States > Washington > Tacoma
Price Range: $203 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Murano 4.5*
Number of rooms: 319
Reservation Options:
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Also Known As:
Murano Hotel Tacoma
Hotel Style:
#1 Business Hotel in Tacoma
#3 Romantic Hotel in Tacoma
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Murano staff and other travellers.
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Questions? Get answers from Hotel Murano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms away from ice machine and elevators!”
882rachaelv, 11 Apr 2017 | Read review
“Even double checking your reservation will not guarantee you have a room”
margaretj788, 2 Apr 2017 | Read review
“One side you can see Mt. Rainier and the other side downtown with view of the water.”
GraceLovisa, 27 Feb 2017 | Read review
“Odd numbered rooms view city and sound. Even numbered view Mt Rainier.”
done404, 16 Feb 2017 | Read review
“If you have to stay here - pay extra to stay on the 25th floor - has a lounge with breakfast - continental, but pretty good.”
E196UIloris, 15 Feb 2017 | Read review
5 of 5