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Hotel RL by Red Lion Spokane at the Park

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#25 of 46 Hotels in Spokane
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Hotel RL by Red Lion Spokane at the Park
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1,391 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel RL by Red Lion Spokane at the Park
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Showing 1,386: English reviews
North GA
Reviewed 23 August 2015

What a pleasant surprise to find this excellent hotel on the river in downtown Spokane. Service, rooms, location were excellent. Staff was friendly and went out of their way to do anything to accommodate our requests. Walk to park, great restaurants, downtown attractions along pleasant walk. Would not consider staying anywhere else when visiting Spokane.

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Helpful?
Thank nogatraveler
Michael F, General Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

I agree we are a great find. I like to call us an urban resort. We're downtown, yet we're next to the river and a 60 acre park. It's so beautiful in Spokane. Thanks for writing and letting us know that you enjoyed your stay. Please come back and visit us very soon.

Calgary, Canada
Reviewed 22 August 2015 via mobile

We booked via the 1800 number to get a poolside room for that evening. We made double sure that the pool was opened late enough to make the upgrade worth it. We were promised that it was opened until 10. As we checked in and made it to our room I opened the curtains to a pool closed sign. I...

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1Thank stephlynn
Zach L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thank you for providing us with this feedback about your stay in July. I'm so sorry if my email reply to your concerns came across as generic or disingenuous. I meant everything I said and assure you it is not our intention to provide sub-standard service to any of our guests. As mentioned in my email response I'm more than...

Georgetown, Texas
Reviewed 21 August 2015

This is the most remarkable place! Customer service abounds from the front office, bell stand, restaurant, what is there else to say? Personal attention at it's best. I received flowers, card, and care bear when staying here an extra few days due to illness. They comped my husband a dinner and included a scrumptious buffet breakfast in our costs. I...

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Helpful?
Thank Txsgram
Zach L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Wow thank you so much for this recognition and review of your stay with us! We're so glad to hear you're feeling better, and it was our pleasure to be a small part of making you comfortable as you recovered. We love the chance to impact a guest's experience like this! Thank you for giving our staff an opportunity to...

Portland, Oregon
Reviewed 21 August 2015

I would agree with those who said the customer service at this hotel is sadly lacking. The fact that, when we brought up specific problems, those problems were addressed, does not make up for them happening in the first place. An example : if nobody is covering the front desk late at night ( when my husband and I were...

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1Thank jmz1066
Zach L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thank you for this review of your experience, your room, and the housekeeping service. As I mentioned in response to your husband's review below, I appreciate you guys taking the time to review us on this site and talk with me in-person about the concerns as well. After discussing things with your husband earlier today, we'll be promptly addressing each...

Portland, Oregon
Reviewed 18 August 2015

My husband had three days of meetings at the Red Lion at the Park so myself and the kids tagged along with him. I'm still unsure as to if it was worth it or not. First off my husband emailed them asking for an updated/upgraded room/suite for our stay. He got an email back from Zachary L. asking my husband...

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1Thank realu2fan
Zach L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thank you so much for taking the time to review your experience at our hotel. I'm very sorry for any confusion or inconvenience I may have caused by asking your husband to contact me directly via phone in order to ensure we selected the perfect upgrade for your family. I simply wanted to ensure we selected together a room type...

Whitefish, Montana
Reviewed 17 August 2015 via mobile

Friendly staff, clean rooms, great location. Really nice outdoor pool as well. We will be back. Easy to schedule a shuttle to the airport. Easy walking distance to downtown Spokane, children's museum and the mall. Staff were available to take with whatever request we had.

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Thank crjohnsn
Michael F, General Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thank you for taking the time to write. We appreciate you mentioning our friendly staff and clean rooms. We're happy to hear that you were able to get out and see all that downtown has to offer. You really can't beat our location. We look forward to having the opportunity to serve you in the future. Have a great summer.

Calgary, Canada
Reviewed 17 August 2015

Great stop in a good city. The hotel staff were friendly, the rooms were clean and the stay was relaxing after spending a long day on the road. The pool at this hotel is the best thing for guests, especially kids! The location is good too, everything you need is within walking distance and the downtown is a quick stroll...

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Thank field t
Michael F, General Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thank you for taking a few minutes to let us know that you enjoyed your stay with us. We appreciate your comments about our friendly staff and clean rooms. Please come back and visit with us again. We're starting a remodeling project this fall and will have a fabulous new look and feel with the same great service and location.

Boardman, Ohio
Reviewed 10 August 2015

I used "express deals" from Priceline to get this room, and after reading a few negative reviews, I was slightly worried about how our overnight stay would be. I shouldn't have worried. Not only did we have a nice room, the customer service was wonderful. Keep in mind that there are two Red Lions here (perhaps that's the issue?) one...

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Helpful?
Thank NoelsCat
Zach L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thank you for this kind review of your experience! I especially appreciate you recognizing by name Jason, the Front Desk agent who set such a great tone for your whole trip. We'll be sure to thank him for this and recognize him specifically at our monthly meeting! This review of yours provides a perfect picture of our hopes for each...

albany ca
Reviewed 10 August 2015 via mobile

Dirty, smelly rooms. The drain in the tub does not drain. Stains on pillows and bad lighting which is probably due to the dirty room so you can not see the dirt. Not worth 140 a night! We booked it because had a pool but not worth it. Also only 4 hangers and when we first checked in the room...

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1Thank T p
Zach L, Front Office Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thank you for letting us know about what you experienced on your most recent visit. This isn't at all acceptable to anyone here and I assure you this doesn't represent our standards for cleanliness and guest satisfaction. Please contact me directly to further discuss what occurred so I can share our passion for excellence and desire to make things right...

Chicago, IL
Reviewed 9 August 2015

Rooms are clean, but desperately in need of a make-over. Sheets actually had small tears in them, furniture and carpet really need a refresh. We enjoyed the outdoor pool, it has a small slide which was fun for the kids. The pool area could definitely benefit from a few more umbrellas or shaded areas. Pleasant walk across the bridge to...

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Helpful?
Thank Jennifer M
Michael F, General Manager at Hotel RL by Red Lion Spokane at the Park, responded to this review

Thanks for your review. You'll be pleased to know that we have a complete remodeling program starting this fall. Please come back and see all the exciting changes we've got in store. We'll be converting to a new Red Lion Brand called Hotel RL. We can't wait to show it to you.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Explore Spokane as a local. Hotel RL by Red Lion Spokane at the Park, located on the banks of the Spokane River, is your key to downtown Spokane. Our new modern guest rooms and suites lie steps away from Riverfront Park and local attractions like the Spokane Convention Center and some of the city's best restaurants and cafes. We have all the features you need, like complimentary Wi-Fi and craft amenities. Curiosity is the only compass you will need. Grab a cup of free coffee from Victrola Coffee Roasters, located onsite at Hotel RL, for some of the city's best artisanal coffee, and enjoy it alongside local artists at The Living Stage. A hub for community engagement and entertainment, The Living Stage hosts local artists, musicians, speakers and more. When you're ready to see more of Spokane, take advantage of our onsite bike rental and explore the city at your own pace. Business and event travelers will enjoy Spokane's best event space at Hotel RL. With over 30,000 square feet of flexible meeting space, you'll also be able to host an intimate meeting or a large banquet celebration. Catering and AV equipment are included by our professional staff. Your guests will enjoy our modern space while indulging in stunning views of the Spokane River and Riverfront Park. THE LIVING STAGE From lectures to performances to hands-on demonstrations, The Living Stage at Hotel RL invites people from all walks of life to share their knowledge and passion for community awareness, health, creativity, and innovation. Designed to ignite conversations and promote a deeper understanding of the world around us, The Living Stage incorporates authors, artists, musicians, community leaders, local start-ups and more. PROJECT WAKE-UP-CALL We believe everyone deserves to sleep with a roof over his or her head. That's why we started Project Wake Up Call, a philanthropic initiative to help end homelessness one new hotel opening at a time. Learn more about Project Wake Up Call and our Spokane partner: Blessings Under the Bridge. ... more   less 

Additional Information about Hotel RL by Red Lion Spokane at the Park

Address: 303 W. North River Drive, Spokane, WA 99201-2255 (Formerly WestCoast)
Region: United States > Washington > Spokane
Price Range: $123 - $354 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel RL by Red Lion Spokane at the Park 3.5*
Number of rooms: 402
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Also Known As:
Red Lion Hotel Spokane
Red Lion Spokane
Spokane Red Lion
Hotel Style:
#4 Green Hotel in Spokane
#14 Business Hotel in Spokane
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Questions & Answers

Here's what travellers have asked, with answers from Hotel RL by Red Lion Spokane at the Park staff and other travellers.
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Questions? Get answers from Hotel RL by Red Lion Spokane at the Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Concierge area is a bit confusing ...there is no clear sign leading to check in.”
 of 5 bubbles 816tinaw, 19 Mar 2017 | Read review
“Ask for a quiet room in a tower at an end of the hall”
 of 5 bubbles 670KD, 13 Mar 2017 | Read review
“Lower floors have a door to go directly outside.”
 of 5 bubbles idah0man, 7 Mar 2017 | Read review
“If you have a dog, request to stay on the 2nd floor. The outside access doors are readily available for Fido bathroom breaks.”
 of 5 bubbles K9268OItraveler, 1 Mar 2017 | Read review
“Loved view from middle of hall 4th floor (448), but seemed as if there would be plenty of rooms facing River Front Park.”
  • Middle of hallway 4th floor (448)
 of 5 bubbles kballew, 2 Jan 2017 | Read review
5 of 5