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BEST WESTERN PLUS The Inn at Horse Heaven

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280 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS The Inn at Horse Heaven
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Showing 279: English reviews
PALM DESERT
Reviewed 18 October 2016

Clean, convenient, good value with the usual pre-cooked breakfast. Very large facility with easy, quiet, convenient parking. Nothing extra special but sometime no "surprises" is a good thing. Except for one irritating issue: liquid soap dispensers in shower that are EMPTY! I told them about it when I checked out. They asked: did you notify us when you had that...

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Helpful?
2Thank Wizardo Z
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Z, I apologize for you running out of soap during your shower. Please come in again so that we can show you that we can meet your expectations or more. Thank you, George Miller General Manager Best Western Plus Inn at Horse Heaven

Seattle, Washington
Reviewed 17 October 2016

I stay at The Inn at Horse Heaven about once a month when I'm in town visiting my mom. I've stayed in hotels and motels all over the country and this is one of my favorites. The rooms are clean, comfortable and well appointed. The breakfast is delicious. And the staff are gracious, helpful and very friendly. Something I appreciate...

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Helpful?
Thank cdmilton
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for your kind comments, looking forward to your next stay with us here at the Best Western Plus Inn at Horse Heaven. George Miller General Manager Best Western Plus Inn at Horse Heaven.

Snohomish, Washington
Reviewed 4 October 2016

Time at the hotel was at a minimum but had a great time while there. The staff was excellent and very helpful. Hotel was very nice only negative was the ice machine in bldg 2 was broken and the conference room in that building seemed dated. Hotel was nice overall.

Review collected in partnership with Best Western
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Helpful?
Thank Gridgirl65
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for your kind ratings. The ice machine was fixed and we are going through a complete renovation early 2017 which will update our conference room. Please come and stay with us again soon. Thank you, George Miller General Manager Best Western Plus The Inn at Horse Heaven

Prosser, United States
Reviewed 1 October 2016

The hotel has changed to non smoking. The rooms that were allowed for smokers still reek of stale cigarette smoke. I was changed to a room that had not been used by smokers. Hot breakfast food does not get changed out when it is down to the last in the pan; breakfast was horrible.

Review collected in partnership with Best Western
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Helpful?
Thank Anne H
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

We apologize for the odor in the room, we are taking steps to deodorize any room that has been smoked in. Also, I have talked to the cooks about the issues with the breakfast and changes are being made. Thank you for staying with us. George Miller General Manager Best Western Inn at Horse Heaven

Reviewed 27 September 2016 via mobile

Room was super clean and comfortable. No complaints there. Lots of religious quotes on walls and in room. I feel it's important to respect peoples religious beliefs, but I expect to not be proselytized to at a place of business, unless that business is a church. I'm sure the owners intentions are good, but it was really offensive to me....

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2Thank ELPRT
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

I apologize for offending you, I would suggest in the future find a less Christian establishment.

Portland, Oregon
Reviewed 27 September 2016

We were on a one-night wine trip to Red Mountain. This hotel was appropriately named and just 10 miles from the wine region, with plenty of wineries and tasting rooms of its own, which we explored the next day. The hotel rooms were comfy - both couples were traveling with a dog, and the dog-friendly rooms were just as clean...

Review collected in partnership with Best Western
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Helpful?
Thank Martha D
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Your kind comments are greatly appreciated. Please come again soon. Thank you, George Miller General Manager Best Western Plus The Inn at Horse Heaven

Lexington, Kentucky
Reviewed 26 September 2016

Definitely above average for a Best Western, and we really enjoyed our stay on a recent visit to Washington's wine country. Parking was plentiful, check in/out were easy, and the staff was very friendly. There are inspirational quotes scattered throughout the hotel which was a really nice touch. Our room was large and very clean. With only three lamps and...

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Helpful?
Thank SixAlpha
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for your kind comments. We look forward to seeing you again in the future. Much appreciation, George Miller General Manager Best Western Plus Inn at Horse Heaven

Seattle, United States
Reviewed 24 September 2016

The hotel was great, comfortable, quiet, attractive, and centrally located.The service was great, staff was friendly, helpful, and attentive! However, the shower curtain in the bathroom was too short, causing the bathroom floor to be flooded...

Review collected in partnership with Best Western
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Helpful?
Thank Leanna P
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

Thank you for staying with us at the Best Western Inn at Horse Heaven. I will make sure that the right curtain is put in the room you stayed in. Thank you for your input. George Miller General Manager Best Western Plus Inn at Horse Heaven

Reviewed 20 September 2016

Good location and nice breakfast room with good selection including ability to make a breakfast burrito and a big pot of oatmeal. Located close to several wine tasting rooms in Prosser. But check the pool before jumping in, a swarm of gnats filled the hot tub and pool which we did not notice at first because we went for a...

Review collected in partnership with Best Western
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Helpful?
2Thank maureenf343
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

I apologize that mother nature stepped in and ruined your night swim. I will have a talk with her about that. Thank you for your kind comments and come again soon.

Twisp, United States
Reviewed 17 September 2016

Our stay was good, it is a very nice hotel. I was mostly disappointed at the rate of $107 a night for a hotel in a very small town--which is a wine tasting destination--but not peak season. And I really struggled for hours to sign on to the internet before I finally called the front desk at 9:30 pm to...

Review collected in partnership with Best Western
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Helpful?
Thank Linda D
BWPlusTheInnAtHorseH, General Manager at BEST WESTERN PLUS The Inn at Horse Heaven, responded to this review

I have had a talk with the individual that checked you in as she should have informed you the password is on your key card envelope. Thank you for staying with us and please come again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms

Additional Information about BEST WESTERN PLUS The Inn at Horse Heaven

Address: 259 Merlot Drive, Prosser, WA 99350-9533
Region: United States > Washington > Prosser
Price Range: $133 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS The Inn at Horse Heaven 2.5*
Number of rooms: 49
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Also Known As:
Best Western Plus The Inn At Horse Heaven Hotel Prosser
Best Western Prosser
Prosser Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS The Inn at Horse Heaven staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS The Inn at Horse Heaven staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the hotel is divided into two buildings, choose the one with the pool and spa”
 of 5 bubbles LucyPF, 18 Jan 2017 | Read review
“Lower floor best for us and close to pool and spa.”
 of 5 bubbles barbaracZ3624XA, 29 Oct 2016 | Read review
“I like rooms on the second floor of Building A. They're a little quiet and the indoor pool and breakfast room are in this building.”
 of 5 bubbles cdmilton, 16 Oct 2016 | Read review
“Back side is quiter”
 of 5 bubbles donmyw, 16 Sep 2016 | Read review
“As for a room in the main building, where the reception area is located”
 of 5 bubbles CarloCowboy, 31 Aug 2016 | Read review
5 of 5