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Hilton Garden Inn Winchester

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Traveller (50)
Room & Suite (53)
Dining (8)
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Overview
  • Excellent61%
  • Very good25%
  • Average7%
  • Poor4%
  • Terrible3%
Travellers talk about
“front desk”(82 reviews)
“diamond member”(10 reviews)
“glory days”(11 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Winchester
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (742)
There are newer reviews for Hilton Garden Inn Winchester
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Traveller rating
430
189
59
32
28
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LanguageEnglish
430
189
59
32
28
Show reviews that mention
All reviewsfront deskdiamond memberglory daysnice propertyroom was cleanexcellent hotelgreat place to staynext morninghot tubnight's sleeplong driveconvenient locationstaff was friendlyindoor poolcontinental breakfastdowntown winchestershenandoah university
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111 - 115 of 738 reviews
Reviewed 20 February 2017

Clean, well maintained, helpful staff. The stay was enjoyable, the only thing i would change is the breakfast. They prepare their food with almost no seasoning. Adding salt and pepper after the food is prepared only can do so much.More

Thank peterrC5040MB
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 2 March 2017

Dear PeterrC5040mb, Thank you so much for choosing to stay with us at The Hilton Garden Inn Winchester! I am happy you enjoyed the hotel and found our staff to be helpful. Thank you for your honesty in regards to our breakfast items, I will...More

Reviewed 18 February 2017 via mobile

The bed was so so so uncomfortable...paid 110.00 for no sleep after driving an extra hour to get to a hilton cause usually the beds are awesome...the lady at the front desk said they get the same complaint all the time. Manager dont listen .....have...More

1  Thank Cindy H
Response from GeneralManager1204, Front Office Manager at Hilton Garden Inn WinchesterResponded 2 March 2017

Dear Cindy H, Thank you for your review. I am sorry to hear your bed was not comfortable and caused you to not get sleep. Please email your confirmation number or stay details to kristen.sweitzer@hilton.com so that I may look into your reservation better. Thank...More

Reviewed 8 February 2017

I stay at this hotel when traveling through Winchester because of the location. It also provides a clean and friendly environment. I'm not sure I love the new beds, or maybe I didn't find the right setting. Either way, I still enjoyed my stay.More

Review collected in partnership with Hilton Garden Inn
Thank 159brendanw
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 2 March 2017

Dear 159brendanw, Thank you for taking a moment to share your stay experience on TripAdvisor. I am glad our hotel was able to provide you a nice clean room so you could recharge for your next day travel! If you have any issues with our...More

Reviewed 4 February 2017

Very clean hotel. Food was very good. B&B arrangement with breakfast was a nice surprise. Would go back .Other restaurants are within walking distance. We are Hilton Honors members and get a few perks. Membership is worth it.More

Review collected in partnership with Hilton Garden Inn
Thank josephcT8726SP
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 2 March 2017

Dear JosephcT8726SP, Thank you so much for taking the time to share your experience on TripAdvisor! I am so glad to hear you found our hotel cleanliness and food to your satisfaction. One great perk at The Hilton Garden Inn is that we have hot...More

Reviewed 30 January 2017

I always search for a Hilton property when I travel to places and was happy to see that the HGI is still there in Winchester. I actually arrived well before check in, but they told me that my room was ready if I wanted to...More

2  Thank Timothy K
Response from GeneralManager1204, General Manager at Hilton Garden Inn WinchesterResponded 31 January 2017

Dear Timothy K, Thank you for your glowing review! Our staff works hard each day to make each guest stay exceptional and I will be sure to share your kind words with them. It is guests like yourself who keep us motivated to give our...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
USD 125 - USD 183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 125 - USD 183 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Winchester
#8 Romantic Hotel in Winchester
#11 Family Hotel in Winchester
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (53)
Dining (8)
Pool & Beach (4)
Business Centre & Event Rooms (6)
Questions & Answers
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Leestanger
Hi James, I see you had trouble with the beds also. I complain about them and let me show you what the manager sent me after my reviews. 120 Wingate Drive, Winchester, VA 22601 July 22, 2016 Dear Mr. xxxxxx: In keeping with the spirit of Hospitality the staff and management of the Hilton Garden Inn value our guests and work to make every stay a pleasant and productive experience. Unfortunately, we have not been able to meet your expectations of accommodations and service therefore I have arranged for your corporate rate to be honored at the Hampton Inn North on Berryville Avenue in Winchester or at the Fairfield Inn and Suites Winchester. Please do not make reservations at the Hilton Garden Inn Winchester as they will not be honored. Sincerely, Rick Ferree Roderick Ferree, CHA General Manager
27 July 2016|
AnswerShow all 2 answers
Response from punjabkh | Reviewed this property |
Room was no problem, staff assisted in anything I needed. First and foremost, be polite, and let them try to make it right. It seems they made an effort to please you. If you are still not happy, call corporate. Please don't... More
0
Votes
nancyacarlson
28 July 2015|
AnswerShow all 4 answers
Response from GeneralManager1204 | Property representative |
Yes. The cost is $1.50 wash and $1.50 dry and you can stop by the front desk for quarters at any time.
1
Vote
Room Tips
"Who knows which rooms are nice, there's a chance they may kick you out hours before you arrive."
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"All the same. Higher floor is better, I guess."
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"Avoid this hotel if you are disabled."
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"Ask for a room where the beds have been recently replaced, if that's even an option."
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