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Holiday Inn Express & Suites Williamsburg

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Traveller (47)
Room & Suite (25)
Dining (3)
Overview
  • Excellent44%
  • Very good31%
  • Average12%
  • Poor6%
  • Terrible7%
Travellers talk about
“hi express”(11 reviews)
“free breakfast”(22 reviews)
“busch gardens”(29 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
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Offers from Holiday Inn Express & Suites Williamsburg
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Offers from Holiday Inn Express & Suites Williamsburg
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (390)
There are newer reviews for Holiday Inn Express & Suites Williamsburg
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Traveller rating
160
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49
26
31
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LanguageEnglish
160
123
49
26
31
Show reviews that mention
All reviewshi expressfree breakfastbusch gardensbreakfast baryogurtfitness roomrichmond roadup to datewater pressurevery nice hoteltwo queen bedscomfortable roomhot breakfastfridge and microwavefront desk staffthe entire staffbreakfast staff
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11 - 15 of 389 reviews
Reviewed 22 November 2017

On arrival there were no luggage carts. We had to help an elderly gentleman with his two carts full of luggage before we could get our bags and golf clubs to our room. When we got to the room we were not impressed - every...More

Thank Bob009
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites WilliamsburgResponded 7 December 2017

Hi Bob009, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your kind regards toward the hotel room's level of comfort including our location serving its purpose for your travel needs, it is regrettable that...More

Reviewed 14 November 2017

The hotel is outdated and old. Time for them to remodel and replace linted bed linen sheets WiFi internet is not stable Front Desk personnel is not able to solve the issue. keep losing internet frequently regardles of location within the hotel Breakfast is horrible...More

Thank Mikey G
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites WilliamsburgResponded 30 November 2017

Hi Mikey G, Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We're very disappointed to hear we let you down on some aspects of your stay, particularly...More

Reviewed 22 October 2017 via mobile

Can’t recommend. Made reservation months in advance. Learned on day of visit that they were sold-out and they were confirming we were still coming. After check-in room was handicapped equipped. Not handicapped so obvious they gave room to someone else. Looks like making early reservations...More

Thank James H
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites WilliamsburgResponded 22 November 2017

Dear James H, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff and for not living up to your expectations regarding our breakfast selection...More

Reviewed 8 October 2017 via mobile

We stayed here recently and were disappointed. First, the good. The hotel staff at the desk could not have been nicer. We were politely greeted and quickly checked in. Our room was on the 1st floor. Walking to the room we were overwhelmed by the...More

Thank LBH991
Response from Jessica S, Operations Manager at Holiday Inn Express & Suites WilliamsburgResponded 17 October 2017

Dear LBH991, Thank you for taking the time to review our hotel online. I'm sorry to hear that you did not enjoy your recent stay with us. Please call our General Manager, Liz Parker, at the hotel so we can learn more from your stay...More

Reviewed 30 August 2017 via mobile

We stayed one night instead of four. We wanted to get closer to Busch Gardens so we switched HIE hotels. The staff was friendly and helpful while we were there. David Smith a night time front desk manager was a rock star when I was...More

Thank Tricia316
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites WilliamsburgResponded 14 September 2017

Hi Tricia316, Thank you for your review and for staying at the hotel. I appreciate the kind remarks regarding the hospitality of our staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Breakfast Available
Dry Cleaning
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Heated pool
Indoor pool
Tennis Court
Details
Price range
USD 87 - USD 226 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Romantic Hotel in Williamsburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 87 - USD 226 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Romantic Hotel in Williamsburg
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (47)
Room & Suite (25)
Dining (3)
Pool & Beach (2)
Questions & Answers
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Jennifer B
6 March 2017|
AnswerShow all 8 answers
Response from James B | Reviewed this property |
We had no issues with this hotel and would stay there again.
1
Vote
Trung N
10 April 2015|
Answer
Response from Tony_Parrow | Property representative |
Hi Trung N! I would be happy to further assist with this. Could you please email me at tparrow @ ltdhospitality . com or call me at 757-420-0900 for me to establish contact and get you exactly what you need. Thank you... More
0
Votes
Room Tips
"Away from hussle and bussle of restored area of city, but only a short drive to get to historical section."
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"No problem with our 1st visit."
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"The people where great."
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"there is no room service or restaurant at hotel, older hotel"
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