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Room fixtures need upgrading. Maid service was lacking. Bathroom vanity actually fell apart on it's own during second night. Breakfast was better than expected. Front desk staff was efficient and personable.More
Thank Tommy M
Response from Andre H, Front Office Manager at Sleep InnResponded 5 days ago
Dear Tommy M,
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and...More
Well the price is okay for the room but we were not well welcomed. And it is important too, to have a good and cheerful welcome. The breakfast is not exceptional but okay.
It is not expensive, but it doesn’t mean that you have to...More
Response from Andre H, Front Office Manager at Sleep InnResponded 1 week ago
Thank you for taking the time to review our hotel. Are you sure you have the correct hotel? In Williamsburg, we are known for providing world class hospitality. I'm sorry this was not reflected during your stay here. I wish you the best...More
I booked this hotel because it was close to Water Country. The hotel was very nice and clean. The beds were comfortable. They had a free hot breakfast which was outstanding. Mike was at the front desk and very polite and nice. We felt like...More
Response from Andre H, Front Office Manager at Sleep InnResponded 3 weeks ago
We are so happy to hear you enjoyed your stay here at The Sleep Inn. Thank you for taking the time out to review our hotel. We hope to see you again when you visit the area.
I will be sure to inform...More
We checked in and decided to go and get dinner. The next morning we noticed that a new pair of shoes had been stolen out of our suitcase. We spoke with the manager and he gave us a discount on our bill for the price...More
Response from Veer V, Manager at Sleep InnResponded 4 weeks ago
We take this issue very seriously and we have conducted an internal investigation and found no wrongdoing on behalf our staff. We are sorry your vacation was ruined because of this unfortunate incident, We understand that monetary resolution does not make up for...More
My wife and two children stopped here on our way to the Outer Banks, driving from Kentucky. We arrived shortly after 10pm and were warmly greeted by Andre (nicely done). Unfortunately, when we arrived in our room (#219) it was very damp -- so much...More
Response from Veer V, Manager at Sleep InnResponded 29 June 2018
Thank you for taking the time out to review our hotel. With the multitude of lodging options in the Williamsburg area, we are happy you chose our hotel. If you are ever in the area again, we would love it if you gave...More
They had a very good breakfast! It included waffles, fried potatoes, sausage and ham, eggs, different types of breads, bagels and donuts. They also had cereal, fruit, and yogurt. For drink they offered orange juice, apple... More
They had a very good breakfast! It included waffles, fried potatoes, sausage and ham, eggs, different types of breads, bagels and donuts. They also had cereal, fruit, and yogurt. For drink they offered orange juice, apple juice, milk, tea, and coffee. Hope this helps!