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This is an older hotel on the northern strip. The rooms are all two room suites with a kitchenette. I could tell, however, that my room used to be a smoking room- you can never get that smell out, only cover it up. I did...More
I have stayed at this hotel several times over the past 10 years, and have always been treated like I was their only guest. The view is incredible and rooms are reasonably priced for the location. The hotel restaurant is a must and again the...More
2 Thank olivedrab40
Response from Stacey S, General Manager at Virginia Beach Resort Hotel and Conference CenterResponded 4 weeks ago
Hi, Elizabeth! It's our pleasure to provide you with superior service and we're honored to have you as our loyal guest over the years. It's wonderful that you enjoy the spectacular views and our many convenient amenities. Hopefully had a chance to take a relaxing...More
The staff does not pay attention to details. Multi people in our party had the same last name, they never check to verify your first name until they completed their paperwork wrong.
The laundry service did not replace wash clothes or coffee. No attention to...More
1 Thank katpurcell
Response from Stacey S, General Manager at Virginia Beach Resort Hotel and Conference CenterResponded 7 February 2018
Thank you for staying with us, we're sorry to see that your experience was less than perfect. We will certainly discuss your comments with our staff to make sure everything is corrected for future and do appreciate the valuable feedback you have provided. We hope...More
last visit a few years ago it was excellent, this year a few weeks ago it was vastly different and not very good. Staff were complaining, food was not replenished, service was slow and they missed a lot of requests. not worth the price, will...More
Response from Stacey S, General Manager at Virginia Beach Resort Hotel and Conference CenterResponded 16 January 2018
Thank you for sharing your feedback with others although we are disappointed to read your experience was not the better enjoyed like last time. Customer feedback is very important to us, so your comments will be shared with our restaurant team so that they know...More
Although the hotel is in need of renovations it is a pleasant place to stay. The views are exceptional and the staff very accommodating. I have stayed here twice for a week each time. The resort is in a great part of Virginia Beach (bay...More
1 Thank Mary P
Response from Stacey S, General Manager at Virginia Beach Resort Hotel and Conference CenterResponded 3 January 2018
Thank you for your warm words, Mary, we truly appreciate you choosing our resort for your travel plans while here in Virginia Beach. We are so glad you found value in our great location on the Chesapeake Bay along with our convenient access to the...More
Response from Stacey S | Property representative |
No. We are sorry, but do not allow pets. We suggest Wally's Poodle Salon if you would still like to stay with us which is a great place for pets and is just a few blocks away. You may want to try the Wyndham and/or... More
No. We are sorry, but do not allow pets. We suggest Wally's Poodle Salon if you would still like to stay with us which is a great place for pets and is just a few blocks away. You may want to try the Wyndham and/or Sheraton Oceanfront. I believe they allow pets. You could also call the Virginia Beach Visitors Center at 1-800-822-3224 as they would have a list of all the pet friendly hotels in Virginia Beach. We are glad you are coming to Virginia Beach!