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Candlewood Suites Hotel Sterling

265 reviews
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Traveller (10)
Room & Suite (26)
Dining (3)
Overview
  • Excellent72%
  • Very good17%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“free laundry”(9 reviews)
“sam's club”(10 reviews)
“front desk”(54 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Concierge
2.5 Star Hotel
All hotel details
Offers from Candlewood Suites Hotel Sterling
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (265)Write a Review
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Show reviews that mention
All reviewsfree laundrysam's clubfront deskwashers and dryerscandle woodlong stayan extended stay hotelhome away from homemonth stayrooms are greatwalking distancereubenawesome stafffull kitchensmall kitchenconvenient locationdulles town center
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11 - 15 of 259 reviews
Reviewed 8 September 2017

Kevin, Front Desk Sales Assistant is very accommodating, pleasant and personable. Front desk, housekeeping, maintenance staff are very thorough and professional. Together they make this hotel run smoothly.

Thank Joyce B
Response from SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel SterlingResponded 5 October 2017

Dear Joyce B, Our staff is ready to help make your life easier and a little less stressful. We are very happy you took the time to give us this wonderful review. Sincerely, Candlewood Suites Sterling Team

Reviewed 8 September 2017 via mobile

Let me start by saying this hotel is beautiful. The bathroom, the kitchen, the room everything is really nice and I loved it. My complaint is that they charged me $147 TWICE. They placed a hold on my account for $20 which I got back...More

Thank Janell C
Response from IHGService, Guest Relations Manager at Candlewood Suites Hotel SterlingResponded 22 September 2017

Dear Janell C, Thank you for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to billing issues. I have sent you a private message in an effort to follow up on...More

Reviewed 5 September 2017

When I am working in the Sterling area, I always try to stay here. The staff is always so very helpful, from Denisse and the rest of the front desk staff to the maintenance and housekeeping staff, they always go out of their way to...More

Thank khwood1
Response from SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel SterlingResponded 5 October 2017

Dear khwood1, Thank you for taking the time to write us an amazing review. We are happy to hear that you chose our hotel for your travels. We will continue to do our best and keep our guest happy. Sincerely, Candlewood Suites Sterling Team

Reviewed 31 August 2017 via mobile

I travel a lot with my company, which means Hotels are my second home. My stay at the CANDELWOOD, in Sterling VA. Has been the best experience ever. Thanks to the wonderful staff especially Denise. Thank you so much for your service.

Thank Steven B
Response from SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel SterlingResponded 7 September 2017

Dear Steven B, When we read reviews like this it motivates us to work harder to accommodate our guests. We thank you for writing us this amazing review, and we hope to see you again. Sincerely, Candlewood Suites Sterling Team

Reviewed 23 August 2017

When me and my husband first arrived we were amazed of how clean and neat the outside of the hotel was. And the gentleman name Abraham who gave us the best customer service when we approached him was truly the best. And when I open...More

Thank angelamariethomas
Response from SterlingHotelMgr1, Front Office Manager at Candlewood Suites Hotel SterlingResponded 30 August 2017

Dear Angelamariethomas, Thank you for taking the time to write us this wonderful review. Our goal is to give our guests a home away from home. Also to make their stay stress free and comfortable. Reviews like this keep us working harder towards guest satisfaction....More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Hotel Amenities
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Concierge
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
USD 80 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 80 - USD 132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Sterling
#11 Family Hotel in Sterling
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (10)
Room & Suite (26)
Dining (3)
Questions & Answers
Ask a question
Yong J
19 September 2017|
AnswerShow all 2 answers
Response from JillClardy | Reviewed this property |
No shuttle. We used Uber to go to and from the airport.
0
Votes
Chuck W
25 September 2016|
Answer
Response from Dan S | Reviewed this property |
Parking is free while you stay there. They do keep a record of the cars parked there. I would contact them directly to see what the exact policy is.
0
Votes
MaRocks
26 January 2016|
Answer
Response from Dan S | Reviewed this property |
No. The closest Subway to connect with Washington DC is located at 1862 Wiehle Ave - Reston, Va. It took me about 20 min (with traffic) to get there. There is a large parking garage ant the cost is $4.85 a day.
0
Votes
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12
Room Tips
"Ask for the end of the hall."
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"Join the IHG rewards program to get good deals!"
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"They are all good rooms!"
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"Stay at the Doubletree down the road."
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