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An extended stay doesn't work when you have no utensils, pots, or literally anything (see the pics) in the kitchen. No clean towels daily, my pregnant wife fighting with the night manager to get 1 towel like it was made of whale feathers. "Free Breakfast"...More
1 Thank roachcoachtravel
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SterlingResponded 1 June 2016
Your review for our hotel was recently brought to my attention. The service issues you described are unacceptable, and I sincerely apologize for your experience. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based...More
Room smelled badly like smoke. Needed for just one night, to get close to race. So I just stuck it out. Staff did all they could to make it better. Switch out shower curtain and spay deodorizer but did not help.More
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SterlingResponded 24 May 2016
Your review for our hotel was recently brought to my attention. I appreciate your comments about our staff; however, I sincerely apologize for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I will retrain our front desk staff...More
it is good location, clean, and the most important is not very expensive for Metro DC area. the staff very friendly , and manager a person very sensible, he will go out of his way to help you out. the only things missing a large...More
Thank Emad H
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SterlingResponded 23 March 2016
Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to provide you with exceptional customer service! It’s wonderful to hear that you found our hotel to be a great value. Thank you...More
I stayed here recently and customer service is excellent. Rate offered was very good too. I just love the location a lot of option to eat and drink after work and Dulles town center is just 5 min away. I had good conversation with very...More
Thank jose b
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SterlingResponded 9 March 2016
Thank you so much for posting a review of our property. I’m pleased to read that you had a great stay! I truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable rooms. Once more, thank you for posting your review. We...More
You can't go wrong with this hotel, our initial room has some issues and problems but the manager Brian, took care of everything and made everything right. The next room was clean, the bed was comfy. Our stay lasted close to 60 days. The property...More
Thank Julie R
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - SterlingResponded 7 December 2015
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding our staff and the accommodating customer service we were able to provide. I’m so pleased to read that you enjoyed all the amenities our hotel has...More
USD 80 - USD 118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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