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All reviewshi expresscinnamon rollsfront deskroom was cleanmetro stationschool groupsstandard farebreakfast areashuttle serviceolder hotelfree breakfastbagelshot breakfastexercise roomthe hotel offersstaff was very friendly and helpfulsamir
I'm a local writer-journalist and sometimes I need office space away from home. I will sometimes hole up here to meet pressing deadlines. I've discovered great prices for this property on Hotwire, and then a friendly Holiday Inn front desk (thanks Carla) has met the...More
1 Thank GonzoJournalist
Response from Tanja H, General Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 17 February 2015
Dear Valued Guest! Thank you for allowing us to be your second home away from home! See you again next time!
Stayed there two of the past three nights, 1/19/2015 and 1/21/2015, due to renovations of my home. First night, they bill my card $110.88 x 3, the rate being $110.88 per night, saying that the card is not being accepted, yet the card was accepted...More
Response from Tanja H, General Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 26 January 2015
Dear Valued Guest! We sincerely apologize for having failed your expectations and promise to share your comments with all team members in order to strengthen our weak points. Thankfully, the service experienced does not reflect the one of the majority of our guests and we...More
After two nights in this hotel we checked out and moved to a Hilton. This was mostly because of difficulty sleeping. The bed was soft and gave me a backache. And the room did not darken because the door did not fill out the jamb,...More
Response from Tanja H, General Manager at Holiday Inn Express Washington DC SW-SpringfieldResponded 3 January 2015
Dear Valued Guest! We sincerely apologize for having failed your expectations. Even though our rating with AAA has just been updated to a three-star level, we continue to work on final touches to take our hotel to the next level. Hope to see you again...More
Close to my business location. An elevator was out of service and the cleaning crew was using the elevator in the morning so it was a long wait for an elevator. The complimentary breakfast was very good and there was plenty of seating.
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We were happy with our stay. the room was comfortable, newly remodeled, and the bathroom was clean and plenty of towels. The breakfast was sufficient and refreshed as needed. Very convenient to our celebrations. We had no complaints.