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BEST WESTERN Springfield

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BEST WESTERN Springfield
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407 Reviews from our TripAdvisor Community

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Showing 389: English reviews
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Brackley, United Kingdom
Reviewed 2 days ago NEW

I checked into this hotel for a 4 day stay. The second day of my visit house keeping just threw sheets on bed no actual makeup. I had to request refrigerator. With in hours the refrigerator went out, After 2 days the new refrigerator went out. Gave up with refrigerators. Asked for an assisted room was given a normal room....

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Helpful?
Thank Rodger Y
Washington DC, District of Columbia
Reviewed 4 weeks ago

Go elsewhere I've stayed here on a weekly basis for work on and off for approximately 5 years. I should have been concerned when my information wasn't in the system when I reserved and checked in. I got a horrible room with lights that didn't work. The hot and cold spigots were reversed on both the sink and shower. Bed...

Review collected in partnership with Best Western
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Helpful?
Thank timothyh899
Management response:

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Springfield, VA, United States
Reviewed 4 weeks ago

One of the front desk staff hung up on me while I waa out of the hotel waiting on the shuttle. The manager didn't care that it took over 30 minutes to pick me up in the cold,wet weather. "This is a service not to be expected" he said. The drive is less than 2 miles. Dresser drawer front fell...

Review collected in partnership with Best Western
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Helpful?
Thank 616fredag
Management response:

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Tuscaloosa, United States
Reviewed 4 weeks ago

The staff (except for the manager) were extremely helpful and nice during our stay. The hotel is not the fanciest place to stay but it did the job. Our TV and refrigerator did not work and the room smelled a little funky. Other than that it was a nice stay. The breakfast was great for a free hotel breakfast.

Review collected in partnership with Best Western
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Helpful?
Thank M9643ABmariab
Management response:

Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We regret in this instance we did not deliver on our promise to lead the industry in customer care. We will strive to get better. At your service!!

Cowbridge
Reviewed 16 December 2016

This place is a real mixture. The rooms, though fairly small, are warm and have lots of equipment, front desk staff are friendly and efficient, and the wifi is excellent. There is no bar nor evening restaurant, but the rooms do provide microwaves and fridges, although this IS standard it seems in USA. Parking is ample. However, the hotel is...

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Helpful?
1Thank John R
Management response:

Thank you for staying at the Best Western Springfield, VA. We appreciate that you find our facility and staff Service at a high level. We also notice that you find our working carts positions not in the ideal position and for that please accept our apology. Please be assured that we have taken steps to correct the issues you mentioned....

Manila, Philippines
Reviewed 8 December 2016 via mobile

Conveniently located near Springfield mall and the metro they also provide shuttle from hotel to mall and metro station. Hotel a bit dated but properly maintained so everything work. Room size on the small size but got everything you need, bed and pillow not the best yet no complain either. Loved the hot shower, hot and good water pressure. Breakfast...

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Helpful?
Thank Thomas C
Management response:

Thank you for staying with us at the Best Western Springfield, VA during your recent visit to the Washington ,DC area. We are happy to learn that you had a very satisfactory stay with us. Please be assured that we are working hard to keep this hotel a place that provide quality service and product for all customers. Again, thank...

Fort Leonard Wood, Missouri
Reviewed 28 November 2016

The staff are awesome in getting me settled and familiar to the environment. Not a social hotel, you get in sleep and go about your business. But when you are in, the shower is an awesome deal and so is the internet. Breakfast is awesome too, no regrets having breakfast there. The downside, the building interior sure does need a...

Review collected in partnership with Best Western
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Helpful?
Thank Triniarima
Management response:

Thank you for taking the time to let us know about your stay at the Best Western Springfield, VA during your recent visit to the Washington, D C area. Please be assured that I have shared your comments with my team and they are very happy for recognizing their service. We appreciate your business and look forward to hosting you...

Trujillo Alto, Puerto Rico
Reviewed 2 November 2016

A drug dealers center? There was police activity at the hotel. All kinds of weird guests. This is not your family-friendly or peaceful vacation type of place. It is not really conveniently located either.

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Helpful?
Thank stvjhonva
Management response:

We are sorry that you were not happy with your stay. The presence of the police does not mean some criminal activity was taking place. Thank you for your business.

Reviewed 26 October 2016

I have never wanted to write a review more than I do today. I stayed at the Best Western in Springfield Va for 8 days. On the day on check in I am informed that if I want to pay cash it will be an extra $200, so I find a bank where I can put the money back in...

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Helpful?
Thank Elizabeth H
Management response:

Thank you for staying with us during your recent visit to the Washington, DC area. We are sorry that you did not enjoy your stay. Please be assured that we will correct the problems you encountered during your stay. If your business takes you back to the area please come and visit us.

Reviewed 22 October 2016 via mobile

It's a bit old design where breakfast is served but overall it's a great experience it's a small hotel with great staff conservice the hotel entrance is unassuming but as you go through the door you're greeted by a friendly staff Mirna.

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Helpful?
Thank Armin F
Management response:

Thank you for taking the time to tell us about your stay at the Best Western Springfield, VA. Please be aware that your compliments of the staff is very much appreciated and they have been advised of such. I am happy to say that the breakfast area will be refurbished in the very near future. Again, thank you for your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities

Additional Information about BEST WESTERN Springfield

Address: 6721 Commerce St, Springfield, VA 22150-2507
Region: United States > Virginia > Fairfax County > Springfield
Price Range: $96 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Springfield 2.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Best Western Springfield Hotel Springfield
Springfield Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Springfield staff and other travellers.
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London, United Kingdom

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Questions? Get answers from BEST WESTERN Springfield staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Right by I95 noisy”
 of 5 bubbles rodgery499, 22 Feb 2017 | Read review
“They are all much the same, but I am not recommending to stay here anyway.”
 of 5 bubbles 898JohnR, 16 Dec 2016 | Read review
“WiFi was spotty - I had to use my cellphone hotspot.”
 of 5 bubbles PGuarda, 17 Oct 2016 | Read review
“Rooms on the front near the check in area are better. The rooms on the back look onto the interstate and can be a little noisy.”
 of 5 bubbles MARCUSG565, 25 Jul 2016 | Read review
“find a different hotel!”
 of 5 bubbles MoQ_13, 17 Jul 2016 | Read review
5 of 5