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Extended Stay America - Washington, D.C. - Springfield

Orbitz.comUSD 128*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Extended Stay America - Washington, D.C. - Springfield
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213 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Washington, D.C. - Springfield
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Showing 212: English reviews
Arlington, Virginia
Reviewed 23 May 2015

Poor quality of a hotel, compare to a small town $30 a night motel, but you'll pay over $200 a night here. I was going use a name brand Motel, but this place would do those "cheap" motels an injustice in a comparison. It has the lowest quality bed, linens, and towels, and they won't clean the room daily, apparently...

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Helpful?
Thank Luke S
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The feedback provided in your review is much appreciated. Please accept our apologies that your stay with us was not to your expectations. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I met with the staff, and we will make the necessary changes...

Springfield, Virginia
Reviewed 22 May 2015

Arrived for a business trip, I had a long flight and was tired. I was just ready to relax in my room. Checked in the hotel with Ms. Julia from the front desk. She was AWESOME, she made me feel at ease, let me check out the room before I committed and even after I was in, she ensured I...

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Helpful?
Thank Koby H
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a wonderful review. It's great to hear that we were able to meet your expectations. I truly appreciate your comments regarding our staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Virginia
Reviewed 15 May 2015

For my needs this hotel was fine the location is excellent for metro and highway access, 10/15 min. walk to metro or $6 cab ride. The Staff were very friendly and accommodating the room was good but I think the carpets need to be replaced. Because of the cooking in room facility, there is always a smell in the hallways...

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Helpful?
Thank Tony c
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your review, and would like to thank you for writing such great comments about our staff and hotel. We appreciate you letting us know about the odor issues you experienced. We will make sure to let our staff know in order to prevent odors from lingering throughout the hallways as well as our rooms. We...

Reviewed 9 May 2015 via mobile

When we first checked in, the first room they gave us wasn't ready. The bed was not changed and there were still towels all over the place. The second room was ready, but it wasn't very clean. There was hair in the shower from a previous guest. The bathroom smelled like mildew. The bed was so hard that it was...

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Helpful?
1Thank amwiley
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room provided was not to your expectations. Your comments were reviewed by the staff, and we will make sure all guest rooms are inspected before guest...

Springfield, Virginia
Reviewed 8 May 2015

We stayed at this extended stay for two years and the mgr. Victor was great he was all about customer service and working with the customer to keep them a guest and make sure that there stay was enjoyable. I have a handicapped brother who was under going transplant surgery, and had my son and his girlfriend come and stay...

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Helpful?
Thank Jim M
Manager_11525, Owner at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your comments about your stay with us. I was disheartened to read that we have not provided you with the best customer service. Please accept our most sincere apologies for not meeting your expectations. If you would like to discuss these changes, please do not hesitate to contact me directly, at dcs@extendedstay.com, should you wish...

Norfolk, Virginia
Reviewed 30 April 2015

My wife and I will be relocating to the DC area in a few weeks. We will need to stay in a hotel type situation for several weeks while we wait for the mortgage on the new home to close. After reading some of the other reviews, for this particular location of Extended Stay America, I decided that I needed...

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Helpful?
Thank Harold M
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the maintenance issue with the bathroom fan. We are sorry for this issue, but are happy to read that we provided you with a comfortable stay in a convenient location. I truly appreciate your kind comments about...

Reviewed 24 April 2015

Our stay began with a 15 minute wait to be checked in...no one was at the desk and it required a call to find someone. The NO SMOKING room smelled like an ash tray and had none of the dishes we had expected to see. We had to carry up a plastic container of dishes, pot and pans. We made...

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Helpful?
Thank Rilla N
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the cleanliness and service issues you experienced is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure our staff provides professional customer service to all of our guests and responds to guest requests in...

Reviewed 22 April 2015

Recently booked this hotel through Priceline. The initial assigned room ended up being on the smoking floor. The entire floor and especially the room were disgusting. We called the front desk and were immediately reassigned to a different floor - in a king suite. The room was fresh, bed was comfy and was overall great. The kitchen area was nice...

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Helpful?
Thank HappyValley1000
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our staff and fully equipped kitchens. We appreciate you letting us know that about the initial issues during check-in. We are sorry for this issue, but are happy to read that we provided you with a room to...

Reviewed 9 April 2015 via mobile

I have been in this hotel for six months on a job in DC. Julia the manager has been nothing short of amazing at her job and very helpful on my stay here. The whole staff is always friendly with a smile Juliana, Patrick, Madu are all great.

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Helpful?
Thank Whiskers4314
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

I appreciate you taking the time to write such a wonderful review. I'm thrilled that you had a pleasant stay with us and that we provided you with great customer service. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Redding, California
Reviewed 1 April 2015

This is a reasonably priced extended stay hotel. The rooms are clean and the bed which felt hard was surprisingly comfortable and I slept well on it. There's not a lot of extra amenities in order to keep the price down, but for what you pay, it's well worth it. The manager Julia is always accommodating as is all the...

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Helpful?
Thank jeanlzt
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Springfield, responded to this review

The staff and I read your review, and would like to thank you for writing such great things about your stay. We are glad to know you enjoyed our clean and comfortable rooms as well as the excellent customer service our staff provided you. Thank you again for your kind words. The staff and I would love to provide you...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Washington, D.C. - Springfield

Address: 6800 Metropolitan Center Dr, Springfield, VA 22150-1921
Region: United States > Virginia > Fairfax County > Springfield
Price Range: $122 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Springfield 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Extended Stay America Springfield
Extended Stay Springfield
Springfield Extended Stay
Hotel Style:
#7 Business Hotel in Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Washington, D.C. - Springfield staff and other travellers.
1 question
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San Francisco, California
4 months ago

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Questions? Get answers from Extended Stay America - Washington, D.C. - Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be cautious if you want a smoke free experience.”
AmyC230, 18 Apr 2017 | Read review
“5th floor has smoking rooms.”
mike662014, 12 Apr 2017 | Read review
“Loved my room very much, but main thing best customer service”
r0bel79, 6 Apr 2017 | Read review
“Check the hot water in the room before you unpack!”
kellyo98, 17 Dec 2016 | Read review
“Smell it first.”
T9728IEjohng, 2 Aug 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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