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Hilton Garden Inn Richmond Airport

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Hilton Garden Inn Richmond Airport
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438 Reviews from our TripAdvisor Community

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Showing 435: English reviews
Vienna, Virginia
Reviewed 5 days ago NEW

My family of 4 stayed at the hotel as a group travelling for a sport tournament event. We stayed 3 nights and enjoyed our stay as it had all the amenities we needed for our stay. One of us felt the mattress firmness setting was not working and was not completely happy with it.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank anonymousM1066LC
Jacksonville, North Carolina
Reviewed 1 week ago via mobile

I have stayed at many Hilton properties and the staff at this one displayed a very high quality of customer service. The building is "OK" but it lacks the attention to detail that other properties I have stayed at. I was with a very large group and when they came down for breakfast they started to charge us $11.95 each...

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Thank pn_mustang
Baltimore, Maryland
Reviewed 1 week ago

Employees very nice. One of the guy employee who work in the dinning room offer to run to the store to get me some benadryl. The biggest problem was it snowed and the parking lot was not attended at all during my three day stay. It was a sheet of ice. No breakfast room service.

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Thank pershell
Reviewed 4 weeks ago

The bathroom toilets need to be replaced. They are cheap and very uncomfortable and are unsanitary. This is definitely not a place to eat dinner. The menu is extremely limited and the food needs to be prepared better. The price of dinner does not commensurate with the selection or quality

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1Thank anthonydX1871DL
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations in regards to your bathroom maintenance issues and your dining experience. Had we been...

FLEMING ISLAND
Reviewed 4 weeks ago

I researched the available Richmond Airport Hotels and chose this solely on reviews. If this truly is the best to choose from, stay here if you must but for $160 a night, you too will want to file a complaint.

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Thank DEIRDRE M
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations in regards to your room rates. I would be interested in learning what other areas we could have improved during your most recent stay. When...

Ohio
Reviewed 4 weeks ago

Stayed here for very early morning flight from RIC. Checked in to hotel, went to dinner, and then dropped off rental car at airport. Shuttle was right there to take us back to hotel. Got on 4:30 a.m. shuttle back to airport and was there in less than 15 minutes with a stop at one other hotel. Very helpful front...

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Thank MidwestPro
Watertown, New York
Reviewed 15 December 2016

Great for a quick business trip. It is a little over priced, but not bad. Clean rooms, great staff and the bar is very convenient. I use this as my hotel when I come for a quick business trip. Breakfast is a bit pricy also but very good.

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Thank corryl425
Blacksburg, VA
Reviewed 13 December 2016

The room was very comfortable, bathrooms immaculate, free wi-fi, great service. I was on business trip and I got a very good night's sleep. The checkin and checkout were simple and fast. I would stay there again on business or leisure.

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Thank Virginian00
Reviewed 12 December 2016

room was as expected. this was the first time with the dial bed. i was not impressed. very uncomfortable. the breakfast was not included in the room fee. a downer for me. the employees were great. very helpfull. close to the airport very quit. cell reception was non existent. the internet was on and off depending on the amount of...

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Helpful?
Thank Dan B
Juatina H, Guest Relations Manager at Hilton Garden Inn Richmond Airport, responded to this review

Dear guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our...

Gloucester, Virginia
Reviewed 8 December 2016

When traveling it will be hard to find a better airport location hotel. Very clean nice facility and great staff. They were the only stress free part of a very stressful planned trip out of Richmond airport.

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Thank 781williamek

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Richmond Airport

Address: 441 International Center Drive, Sandston, VA 23150
Region: United States > Virginia > Sandston
Price Range: $185 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Airport 3*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Orbitz and Travelocity so you can book your Hilton Garden Inn Richmond Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Richmond Airport Hotel Sandston
Hotel Style:
#1 Business Hotel in Sandston
#1 Romantic Hotel in Sandston
#4 Family Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Richmond Airport staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Richmond Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You'll be near the airport, there are no quiet rooms”
 of 5 bubbles SharpShoey, 3 Oct 2016 | Read review
“Make sure your not close to the elevator. Get top floor if you can.”
 of 5 bubbles M2593DSdm, 31 Jul 2016 | Read review
“Ensure you discuss the issue with cell reception and get a guarantee that you will have it!”
 of 5 bubbles RussDizzle, 25 Jul 2016 | Read review
“If looking for a hotel with restaurant and with bar..this is the one for you!”
 of 5 bubbles lakidac2015, 6 Dec 2015 | Read review
“The restaurant has some awesome food”
 of 5 bubbles 80bobs, 25 Oct 2015 | Read review
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