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Holiday Inn Richmond Airport

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116 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Atlanta, Georgia
Reviewed 17 July 2016 via mobile

Upon walking in at 11:40PM the front desk clerk asked me my name. I told her my name. She stared blankly at me and asked me my name again. I told her again. She said they didn't have a room for me. I pleasantly told her they probably did, that I had booked on their web site, that I had...

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Helpful?
1Thank UrbnPhoto
Billie H, General Manager at Holiday Inn Richmond Airport, responded to this review

Please accept my sincere apology for the issues you encountered upon check in. This is not our "standard" and we will address this with the clerks on duty. We appreciate your comments and will share these with our team so that we can continue to improve our services. I do appreciate your candid review and again I apologize that your...

Ytown
Reviewed 30 June 2016 via mobile

Pros: Check-in was smooth. Staff was very welcoming and friendly. Kids are free for dinner. We went off-site for breakfast, but would have been better off eating at the hotel. Pool was short on towels and staff kindly and promptly brought some to the pool. Beds were comfortable. Bathroom was clean. Cons: Had to get key cards reprogrammed three times....

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Thank alypsu00
Billie H, General Manager at Holiday Inn Richmond Airport, responded to this review

Thank you for your candid review. So glad the kids enjoyed seeing the planes. Our staff strives to provide quality customer service, and I am happy to hear you received that during your stay with us. Please note that the reviews are shared with all departments to we can improve on areas that need it. We hope to see your...

Reviewed 29 May 2016 via mobile

We had a confirmed reservation for a 2 bedroom suite at this hotel which I booked on the hotel website - not a third party! When we reached there after driving 6 Hrs ready to crash, the dumb lady at the front desk tells us that they had cancelled our reservation because they were overbooked , hence they did not...

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Helpful?
Thank shalmathews
IHGService, Guest Relations Manager at Holiday Inn Richmond Airport, responded to this review

Dear shalmathews, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the issues you had with your reservation and for falling below your expectations regarding our staff. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded...

Plainfield, Illinois
Reviewed 25 April 2016

Very Nice Holiday in, very clean, very friendly staff, the bartender Caroline was awesome and the food was good, a little more variety on the menu would be better, but all in all the service was awesome! If I return to the area will stay here again!

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Helpful?
Thank Donnyginski
Billie H, General Manager at Holiday Inn Richmond Airport, responded to this review

Very nice comments. Thank you for taking the time to write a review of your stay. I am happy that our staff was "awesome" as well as food. Please come back and stay with us again soon.

MD USA
Reviewed 21 April 2016

Stayed here with a group over a long weekend. First the good - check in was uneventful and the room was clean and ready. The lobby has a full restaurant with bar which makes it very convenient for a late bite if you arrive late at night. Now the bad - the WIFI was AWFUL. Our entire group complained about...

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Helpful?
Thank ColleeninBaltimore
IHGService, Guest Relations Manager at Holiday Inn Richmond Airport, responded to this review

Dear ColleeninBaltimore, Thank you for taking a moment to tell us about your experience at our property. It is nice to hear that you were satisfied with our hotel's amenities and room accommodation. However, it is disappointing to know that your stay would have been perfect had it not been for the Wi-Fi connection and for that, we offer our...

Reviewed 15 April 2016 via mobile

Absolutely loved it. Timely shuttle to and from airport. Comfortable lounge and restaurant. Food available in lounge til 11pm. room service til midnight. Professional desk staff with an easy atmosphere. Small but well stocked mini store. In a cluster of several IHG properties. Easy walk to food, but shuttle available. Target and mall within radius of shuttle.

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Thank Pamela A
Gorham, Maine
Reviewed 1 February 2016 via mobile

How lucky our team was to be assigned to the Richmond Holiday Inn Airport! The staff bent over backwards to ensure their hotel became our home away from home. From tracking down plastic utensils to cheering our skaters on, we were always greeted with a smile and made to feel both appreciated and welcomed. The hotel is clean, rooms nicely...

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Thank MomtoNine
Richmond, Virginia
Reviewed 24 November 2015

Nice, affordable hotel 2 minutes from the airport. Check-in was a breeze, and not only was the clerk friendly, but she smiled! Makes a huge difference! Room was very large, with a mini fridge and microwave, all appreciated! As a newer Holiday Inn, it's a plus to have super clean carpet and bathrooms. Never once did we hear overhead airport...

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Thank butta1898
Norristown, Pennsylvania
Reviewed 18 November 2015

Upon arriving at the hotel the exterior was clean, bright and very welcoming. Inside, the lobby was pretty much the same. Check in was quick and easy and before we knew it, we were on our way to our room. Our King room was clean, bright and VERY COMFORTABLE. The hallways were quiet and we didn't hear anything through the...

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Thank Suanne G
Reviewed 13 November 2015 via mobile

Starting with the positives first: The facility is beautiful and extremely convenient to everything you may need (Such as Wawa, a food store, shopping district, and ABC Store) My room was very cozy and clean, the bed was comfortable, and I was thrilled to have a mini fridge, microwave, and coffee pot {these items are hard to come by in...

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Helpful?
1Thank Lisa C
IHGCare, Guest Relations Manager at Holiday Inn Richmond Airport, responded to this review

Dear Lisa C, Thank you for taking the time to write a review of your recent stay. I am pleased to know that we were able to meet your expectations when it comes to providing comfortable room accommodations. While is it regrettable that your experience at check-in was less than desirable, I appreciate that you shared this with us. Rest...

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Richmond Airport Hotel conveniently located only a mile from the Richmond International Airport (RIC), the Holiday Inn of Sandston, VA is a new hotel close to Richmond's finest attractions and businesses. Our Sandston hotel's central location provides easy access to great Richmond attractions, from racing at the Richmond International Raceway and Colonial Downs to events at the Richmond Convention Center, the Coliseum and VCU's Siegel Center. You can explore history and fine living at Mankin Mansion, the New Kent Winery and the waterfront district of Rocketts Landing, or take the family for a day of fun and education at the Virginia Aviation Museum. Business travelers appreciate our Richmond hotel's proximity to businesses such as Dominion Resources, Hewlett Packard, Million Air, Philip Morris Research Center, Qimonda, Smurfit-Stone and Thomas & Betts. You can utilize our business center, five meeting rooms and free Internet access to meet your business needs. This new hotel near the Richmond International Airport offers more than Richmond motels, as we feature an indoor pool and a 24-hour fitness center for use during your stay. You can satisfy your hunger without breaking your budget at the 1607 Bistro & Bar, our lounge and restaurant where kids can eat for free. Book with us today to reserve your Sandston, VA hotel room near Richmond's culture, history and all the area has to offer! ... more   less 

Additional Information about Holiday Inn Richmond Airport

Address: 445 International Center Drive, Sandston, VA 23150
Region: United States > Virginia > Sandston
Price Range: $167 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Richmond Airport 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Holiday Inn Richmond-Airport Hotel Sandston
Sandston Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we were on the 5th floor hardly heard the planes”
882sallys, 2 Feb 2017 | Read review
“Top floors away from pool are quieter”
L9889QLjanicec, 19 Jan 2017 | Read review
“Rooms on the front have better views and less A/C noise”
Hilbillydoc, 23 Oct 2016 | Read review
“All rooms seemed equal”
ColleeninBaltimore, 20 Apr 2016 | Read review
“Either side you are looking at parking lots, but one side has the sun the other shade.”
Keydawn, 22 Jun 2015 | Read review
5 of 5