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Courtyard Richmond Airport

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Courtyard Richmond Airport
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420 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Virginia Beach, Virginia
Reviewed 14 August 2016 via mobile

My husband and I attempted to go to another hotel closer to Busch Gardens. Our room had dirty towels and was not cleaned. We got our money back and drove 45 min to the Courtyard Marriott. Taneesha at the front desk knowingly understood our weary state and upgraded us to a spa suite! The receptionist and staff provided exceptional service...

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Helpful?
Thank caitlindbull
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear caitlindbull, So happy to know you enjoyed staying with us. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Frederick Bowers (Front Desk Manager)

Joplin, Missouri
Reviewed 9 August 2016

Stayed two nights and both were quiet. The staff was friendly, the hotel was clean. My room was very clean, the bed was comfortable and the temperature controls worked perfectly. I took the shuttle which was easy.

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Helpful?
Thank 200nightsontheroad
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear 200nightsontheroad, Thanks for your feedback. We are happy to know you enjoyed staying with us. We hope to see you soon! Frederick Bowers (Front Desk Manager)

Cornville, Arizona
Reviewed 1 August 2016

The place is great. The staff is friendly, courteous and helpful. The manager must have graduated from hotel management training at the top of his class. He passed his training down to his employees. The Bistro had great food, good variety making it quite convenient.

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Helpful?
Thank larryjuskie
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear larryjuskie, Thank you so much for taking the time to share your feedback with us. I will use your words to train and motivate my staff to an even higher level of customer service. We hope to see you again should your travels bring you back to Richmond Va. Frederick Bowers (Front Desk Manager)

San Diego, California, Usa
Reviewed 28 July 2016 via mobile

I stayed here 1 night prior to a morning flight out of Richmond. I checked in (Jena was very friendly), then returned my rental car & took the hotel courtesy shuttle back to the Courtyard. You call the hotel to request the shuttle. Friendly drivers. My room looked recently refurbished, though the mattress was saggy & could use replacing. The...

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Helpful?
Thank GigiLJ
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Gigi, Firstly, I want to thank you for taking time to review my hotel your comments mean a lot to us. We are happy that you enjoyed our drivers' professionalism, something that we appreciate so much. Please come stay with us again while in Richmond, we are looking forward to hearing from you and seeing you. Kind Regards Duncan Oburu

Reviewed 26 July 2016 via mobile

First off, I only stayed for a night as I had a very early flight the next morning and I still felt it was such an excellent stay that I had to review it. First off, I called the hotel when I dropped off my rental car at the airport and the shuttle was there to pick me up within...

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Helpful?
Thank laurenann42514
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear, laurenann42514 Thanks so much for your feedback. It warms us to know that we provided customer service that made you feel comfortable and at home. We look forward to seeing you again. Frederick Bowers (Front Desk Manager)

Virginia
Reviewed 21 July 2016 via mobile

The hotel was clean and the staff very friendly. Nice but small wine selection at the Cafe in the lobby of the hotel. My sister and I enjoyed our stay there and it is a very short distance to the airport with a 24/7 courtesy shuttle. They do have ample parking available as well.

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Helpful?
Thank Anne M
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Thanks for staying at the Courtyard Marriott Richmond Airport. We are so pleased to know you enjoyed your visit. We look forward to seeing you again should your travels bring you back to Richmond Va. Frederick Bowers (Front Desk Manager)

Boston
Reviewed 7 July 2016

Thanks to relocation of several family members, I've stayed at four different Richmond Airport hotels over the last few years, all in the same star/price range. The other three were okay, but I'm making the Courtyard my hotel of choice from now on. Our flight was delayed by three hours, so we didn't arrive until around 1:30 AM. I'd called...

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Helpful?
Thank David G
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Dear David G, Thank you for sharing your experience. As you know the Marriott brand takes great strides in providing the best in customer service. Yes we are a 3 star hotel but we want our guests to feel like they are staying at a much more expensive rate. We do this by making sure we give all our guest...

Birmingham, Alabama
Reviewed 7 July 2016 via mobile

This place is wonderful! The ambiance and the fragrance when you enter the doors immediately makes you relaxed and comfortable. The room was just as nice and very spacious with a microwave and refrigerator. It is literally minutes from the airport and there are several eating establishments within walking distance. If you are in the area I wouldn't stay anywhere...

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Helpful?
Thank BlkSilk
Duncan O, Public Relations Manager at Courtyard Richmond Airport, responded to this review

Thanks for sharing your stay with us. I am pleased to know that you enjoyed it and we look forward to your next stay. We take great pride in providing quality customer service and its good to know you received just that. Frederick Bowers (Front Desk Manager)

Washington DC, District of Columbia
Reviewed 5 July 2016

I’m very disappointed with my recent stay at Marriott. There were multiple issues with the room: (1) it was filthy, dusty and stuffy (2) dirty towels and (3) the bed, including the pull sofa bed, was extremely uncomfortable. To air out the room, when we opened the patio door and slid back the screen it just popped right off the...

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Helpful?
Thank Loged
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Firstly, I want to take this opportunity to thank you for choosing to stay wth us during your visit to Richmond even though it wasn't a stay that you were expecting. I want to assure you that the situation with your room is not the norm at all in our hotel. This was definitely an isolated case with our guests....

Marlton, New Jersey
Reviewed 1 July 2016

Not my best nights sleep but decent. Some airport noise but quiet overnight. Bed was not the best I have slept on as was a bit soft. Staff was very nice and helpful. Had to change rooms as lock on first did not work so well.

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Helpful?
Thank Dennis08053
Duncan O, General Manager at Courtyard Richmond Airport, responded to this review

Thanks so much for your response, I do apologise for the room move. We are actually in process of preparing for renovation, we hope that we shall see again. Kind Regards

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Courtyard Richmond Airport

Address: 5400 Williamsburg Rd, Sandston, VA 23150-1222
Region: United States > Virginia > Sandston
Price Range: $144 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Richmond Airport 3*
Number of rooms: 142
Reservation Options:
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Also Known As:
Courtyard By Marriott Richmond Airport Hotel Sandston
Courtyard Hotel Richmond Airport
Courtyard Sandston
Sandston Marriott
Sandston Courtyard
Courtyard Hotel Sandston
Hotel Style:
#4 Romantic Hotel in Sandston
#5 Family Hotel in Sandston
#5 Business Hotel in Sandston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Richmond Airport staff and other travellers.
2 questions
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baltimore
over a year ago

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Questions? Get answers from Courtyard Richmond Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony on the courtyard is a must”
 of 5 bubbles 882philipf, 3 Dec 2016 | Read review
“check how far the hvac vent is from the desk/dresser combo.”
 of 5 bubbles joebobbilly, 24 Oct 2016 | Read review
“away from elevator; front or back was quiet”
 of 5 bubbles markwD1009BD, 23 Sep 2016 | Read review
“Ask for a courtyard facing room with a terrace.”
 of 5 bubbles 106briank, 31 May 2016 | Read review
“The double rooms are the only way to go. The king rooms are tiny by comparison.”
 of 5 bubbles 524glebn, 15 Apr 2016 | Read review
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