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Courtyard Richmond Airport
5400 Williamsburg Road, Sandston, VA 23150
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Avg. AU$273 /night, 1/24 - 1/25
AU$273
per night
AU$252
per night
AU$230
per night
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About
#4 of 15 hotels in Sandston
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
See why so many travellers make Courtyard Richmond Airport their hotel of choice when visiting Sandston. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Guest rooms offer amenities such as a flat screen TV and air conditioning, and guests can go online with free wifi offered by the hotel.
Courtyard Richmond Airport features 24 hour front desk, to help make your stay more enjoyable. The property also boasts a pool and an on-site restaurant. If you are driving to Courtyard Richmond Airport, free parking is available.
For those interested in checking out Seven Pines National Cemetery (2.1 mi) while visiting Sandston, Courtyard Richmond Airport is a short distance away.
While you’re here, be sure to check out some of the barbeque restaurants, including Hillbilly Red's Barbeque, Sandston Smokehouse, and Andy's Barbecue, all of which are a short distance from Courtyard Richmond Airport.
We’re sure you’ll enjoy your stay at Courtyard Richmond Airport as you experience all of the things Sandston has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Seating area
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Modern
Languages Spoken
English
Location
5400 Williamsburg Road, Sandston, VA 23150
Getting there
Richmond Intl Airport (Byrd Field)
2.3 km•
See all flights
Rental Cars
22 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Detailed Reviews
This is an older hotel, but it has been so well taken care of and definitely following pandemic sanitizing protocols. We chose the hotel because it was the only hotel that was still offering hotel shuttles to and from the airport during this pandemic. So glad I chose it. They not only took us to the airport at 4:30am, but also picked us up from the airport at 9:30pm the night before to return our rental car. The gentleman who runs the shuttle is so nice and considerate and never made us wait on the ride. I would definitely recommend this hotel to anyone flying in our out of Richmond Airport. They know what real customer service is. GREAT HOTEL!
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Date of stay: November 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I would like to thank Ms.Washington the general manager & her staff for the amazing work they are doing everyday @the Courtyard Hotel . I met with the assistant manager Ms.Crystal, Mr.Bernard, & Mr. Sty yesterday evening when my son & I arrived @the Courtyard hotel & Mr.Gerald & Mr.Harry this morning. They kindly welcomed us; they are so humble, professional, respectful, courteous, compassionate, helpful, hard workers & efficient. Thank you so much for the great restaurant & shuttle services opportunity for customers as Mr.Gerald & Mr.Sty kindly gave us a ride when we needed. We stayed for a night as we had to continue to another state in the U.S. Furthermore, the hotel is very clean, I saw someone spraying & cleaning surfaces immediately after use. The art sculptures makes it very beautiful with diversity inclusion.
They are all very friendly, pleasant caring & made our stay a great experience. Thank you so much for everything they did, we greatly appreciate it!
GOD Blessings🙏
They are all very friendly, pleasant caring & made our stay a great experience. Thank you so much for everything they did, we greatly appreciate it!
GOD Blessings🙏
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel, 24hr on demand shuttle service to airport. Did not have breakfast as we left before it started. You can book with a rate that included leaving your car at the hotel for 10 days. We were at 13 days but they did not charge extra.
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Date of stay: January 2020
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
So, recently I walked into the lobby of this property with the intent of booking a room for the night after a long flight. Mind you, I understood that a reservation might be needed in advance. However, most reputable hotels would allow walk-ins, based upon availability. Upon entering, I overheard one of the front desk staff members yelling at another guest about not allowing a small portable fan on property while checking in. Afterwards, I approached the front desk agent, Natalie, for directions to the public restroom prior to booking a room. She immediately asked if I had a reservation and I replied that I was interested in booking a room for the night and just needed to use the restroom. She replied (with an attitude), "No, we are sold out!". I asked, "So, I cannot even use your restroom?" Natalie: "No!" (without any explanation). I have never experienced this at any other hotel properties. Disgusted with her poor attitude, lack of hospitality, and empathy, I simply left the property as Natalie made smart remarks upon my exit. I eventually booked a room at another property with exceedingly friendlier service. Based upon my bad experience, Natalie needs coaching and counseling by hotel management as she does not reflect the quality of hospitality service typically offered by the Marriott brand. Until then, I would highly recommended that if you are browsing around for nearby hotels that you do not waste your money at this particular property.
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Date of stay: October 2023Trip type: Travelled solo
Value
Service
Room Tip: Smoke odor outside building, very poor service,
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am sure that the Courtyard was much nicer when it opened, it certainly is showing it’s wear and tear. If money is not going to be spent on upkeep of the rooms, upgrade the coffee, or towels, or lower the rates.
In addition to the wear, the hotel will not make up the rooms daily which just adds to an experience that makes me wish I had stayed elsewhere.
Do yourself a favor and find a better place to stay.
In addition to the wear, the hotel will not make up the rooms daily which just adds to an experience that makes me wish I had stayed elsewhere.
Do yourself a favor and find a better place to stay.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmelle Washington, General Manager at Courtyard Richmond Airport
Responded 24 Oct 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience of the cleanliness of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. We will also be getting a full renovation next year. I hope you choose to stay with us again when your travels bring you back to the area. Crystal McQueen Assistant General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was working on a contract and checked into the hotel at 8:00 p.m. expecting to go online and finalize the details. No WiFi. I tried to call the front desk using the house phone and it was dead. I used my cell phone. The nice man at the desk responded with the usual log in solutions except to tell me to make sure my laptop was pulled in. Switch browsers. Reboot. Of course I had tried those before. He sent someone up to investigate. Useless. Eventually another person arrived and he verified that neither my phone nor computer could access their Internet. He stated he would need to reboot the router. In the meantime I drove to another hotel, used their WiFi, and although that worked, I missed the deadline for submission. I probably lost as $10,000 contract because of this failure.
Back at Courtyard they never did get the Internet up and running and quite frankly, no one showed any concern. We had two small kids with us who brought iPads to connect and play games. Nothing. It was a complete disaster of a stay. Did I mention no lotion in the bathroom either?
If they offered a money-back guarantee I would have requested it. On check out the desk clerk simply asked whether we wanted a paper receipt or email receipt. Never did she ask how our stay was and I didn't bother her with our concerns. What was she going to say? We choose an email receipt. I never received that either.
Back at Courtyard they never did get the Internet up and running and quite frankly, no one showed any concern. We had two small kids with us who brought iPads to connect and play games. Nothing. It was a complete disaster of a stay. Did I mention no lotion in the bathroom either?
If they offered a money-back guarantee I would have requested it. On check out the desk clerk simply asked whether we wanted a paper receipt or email receipt. Never did she ask how our stay was and I didn't bother her with our concerns. What was she going to say? We choose an email receipt. I never received that either.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duncan O, General Manager at Courtyard Richmond Airport
Responded 9 Feb 2020
Firstly, I want to sincerely apologize to you for the great inconvenience caused to you. I was at the hotel on Friday at 7:30am. Due to the very high winds, our power flickered more than ten times, creating a short circuit that damaged one of our main routers at the hotel. Our service providers walked my Chief engineer through on how to connect with very slow speed as they overnighted the damaged equipment. Just as much as this act was not planned and is not an excuse, I believe it is fair that you need to know what the issue was with the Internet. My hotel has a 90 % satisfaction on our internet usage scores. Regarding lotion, this is no longer a brand standard requirement, we have these at the Front desk should any guest require some. Once again apologies for this inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I requested a top floor room via the Bonvoy app. I received a text that I was accommodated and good to go. When I checked in she said there were no top floor rooms available anymore and I would just have to "deal with being on the bottom floor". Ten minutes later my traveling companion arrived and we started to leave for dinner. He was upset because he requested a bottom floor room and was accommodated via the chat in the Bonvoy app too. But she told him there were no bottom floor rooms and put him on the top floor. We swapped rooms. What a joke.
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Date of stay: November 2020Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This room was dirty and uncomfortable. I am used to clean and comfortable Courtyards. I know this is an airport hotel, which can be not as nice, but still. The mattress was just on a mattress frame, which sunk down in the middle. There wasn’t a headboard, only two white (and yellow stained) pad things that sat at the head of the bed. The sheets were all pilled and the comforter was VERY stained yellow. The sheets at least smelled clean. I’m very disappointed that I spent $180 for one night where I only slept for 75 minutes TOTAL because I could hear the people in the next room and I just felt dirty.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmelle Washington, General Manager at Courtyard Richmond Airport
Responded 28 Aug 2022
Nat3895, I apologize for your experience. The headboard pillows are not a favorite of most and will be replaced with actual headboards in the new renovation package. I apologize that your room was not as clean as you would have liked it. We are normally rated very high in that area and it is unacceptable that you did not get to experience that. Thank you for taking the time to give us some feedback. I will be sharing it with the entire leadership team to make sure that we use this information to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, it's not a terrible hotel. Staff is nice, the rooms are nice, and its clean. However, ANY coffee drinker knows the first thing they want upon waking is fresh good coffee. I woke up hungry and wanted my coffee, so when I went down to the lobby looking for where they kept the coffee. The only coffee you can get you have to buy from their bistro. I don't know anyone that wants to stand in line for a dang cup of coffee 2 minutes after they wake. I stood there for 5 minutes waiting for a person to serve me. Nothing. I went back to the desk and they said she was in the back and would be available shortly. I continued to wait and became very agitated. So I went behind their counter and was going to serve myself. I could not figure out where to get the coffee from. So then I went into their staff kitchen (twice) to find them so I could have a cup of coffee. I yelled out for anyone and No one was back there! I finally gave up and went back to my room and drank the nasty room coffee and had to go without eating breakfast because you have to buy it and wait for staff that seem to not exist. These bistros getting put into the hotels are to make more money and that's whatever, but you now have an obligation to "serve." And coffee is extremely important you'd better be on your game. Now I feel like when I book I will always avoid places like this because this incident ruined my day. Lastly, their staff smoke cigarettes right outside the door making the entire lower level smell like a bar. Get your COFFEE together people!
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Date of stay: September 2022Trip type: Travelled on business
Value
Location
Service
Room Tip: The lower level smell like cigarettes from the staff smoking outside the door.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Charmelle Washington, General Manager at Courtyard Richmond Airport
Responded 25 Sept 2022
698tobyp, I apologize about your experience. I was informed of this incident when I arrived. Unfortunately, we had a staff member get into a car accident on the way to work. The young lady that was working was doing two jobs. When you were calling her in the back, she ran to use the restroom. Back up came shortly after. I will speak with the staff about smoking right at the exit doors. Again, please accept my sincerest apology. Feel free to contact me at the hotel if you would like to discuss this further.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at this hotel last year when I was in the area for work, no issues, but checked in this week and it was a nightmare. First room the AC unit was torn apart, second room the AC had frozen over and the floor was wet around it, tub didn't drain. Noisy, rude neighbors just added to the experience. I check in late as I work late nights and just wanted to relax. Checked into a different Marriott hotel the next night - much better, better price.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for your response,
I respond to all guest comments very true, negative & positive. It is not about the last word. The only way that a guest will know that negative or positive responses are read, is by responding. I am glad to see that you guys also read these responses.....let us keep reading.
Yes,
Our Shuttle is 24 hours and is on Demand.
Yes we do. Covers a three miles Radius.
Yes we do, subject to availability. We are a 142 rooms hotel and only twenty of them have balconies.
"Pool is indoor on the picture looks nice But The smell of Chorine is so strong that Irritated your eyes The Outdoors furniture was dirty "Read full review
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PRICE RANGE
AU$231 - AU$271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard by marriott richmond airport hotel sandston, courtyard hotel richmond airport, courtyard sandston, sandston courtyard, sandston marriott, courtyard hotel sandston
LOCATION
United StatesVirginiaSandston
NUMBER OF ROOMS
142
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingCOURTYARD RICHMOND AIRPORT (AU$231) - 2025 Prices & Reviews (Sandston, VA) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Courtyard Richmond Airport
Which popular attractions are close to Courtyard Richmond Airport?
Nearby attractions include Roller Dome Skating Rink (0.6 km).
What are some of the property amenities at Courtyard Richmond Airport?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Courtyard Richmond Airport?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Courtyard Richmond Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Richmond Airport?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard Richmond Airport?
Conveniently located restaurants include Roberto Italian Restaurant, Mexico Restaurant Sandston, and Canastas Peruvian Chicken.
Are there opportunities to exercise at Courtyard Richmond Airport?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Courtyard Richmond Airport have an airport shuttle?
Yes, Courtyard Richmond Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Courtyard Richmond Airport have airport transportation?
Yes, Courtyard Richmond Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard Richmond Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Richmond Airport offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.