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    Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake

    395 Old Franklin Tpke, Rocky Mount, VA 24151-5501
    011 61 1800 760 595
    Hotel website
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    05/11/2017 06/11/2017
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    USD 97*
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    Traveller (31)
    Room & Suite (15)
    Dining (5)
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    Overview
    • Excellent39%
    • Very good26%
    • Average17%
    • Poor10%
    • Terrible8%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Fitness centre
    Wheelchair Access
    Business Centre
    Tennis Court
    Self-Serve Laundry
    2.5 Star Hotel
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    Rooms
    5 Nov.6 Nov.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (96)
    There are newer reviews for Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake
    See the most recent reviews
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    11 - 15 of 95 reviews

    Reviewed 13 June 2017

    I have been staying with Holiday Inn for 30 years. I have been in this hotel 4 or 5 days a week for the last year. There seems to be a real problem with management at this hotel and the front desk. The only staff...More

    Thank r0naldr0gers
    Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 14 June 2017

    Thank you for taking the time to submit a review. I appreciate you bringing the staff deficiencies to my attention, and I will be sure to address those immediately. I recently became the general manager of the property on June 5, 2017, and I am...More

    Reviewed 17 May 2017 via mobile

    This hotel was a true example of professionalism. This staff was so nice and went out of their way to ensure I received the best rate. They got me a room at 1:30am due to a catastrophic experience that I had another hotel further north...More

    Thank 511eugener
    Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 9 June 2017

    Thank you for taking the time to submit a review. I am delighted to hear that you enjoyed everything about your experience, and we look forward to having you as our guest again in the future! Regards, Jeffrey Parker General Manager

    Reviewed 28 April 2017

    In no particular order - Our view from our "suite" was of a concrete structure holding up the sign for the hotel. The curtains covering the awful view had large holes in them. Our "one-bedroom suite" was a room with two double beds and a...More

    Thank HomebodyAdie
    Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 13 May 2017

    Hello HomebodyAdie, Thank you for staying with us and for sharing your experience. I am very happy that you rated staff service the highest among the aspects of your stay. However, it is very unfortunate that you were not able to fully enjoy your stay...More

    Reviewed 15 April 2017 via mobile

    I was a little nervous but after reading the ratings I decided to book this property. So glad I did! The staff are really friendly and the room was so clean and very nice! Exceeded my expectations, will recommend if anyone stops in Rocky Mount!!

    Thank Tiffany G
    Response from HIERockyMountSML, General Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 9 June 2017

    Thank you for taking the time to submit a review. I am glad to hear that the hotel and staff more than exceeded your expectations, and we look forward to having you as our guest again in the future! Regards, Jeffrey Parker General Manager

    Reviewed 13 March 2017 via mobile

    Overall I want to begin with positive and understand that any of the negatives could easily be improved with better management and quality control. We are presently still staying at the hotel until Monday March 6th and checked in Friday March 5th. We were placed...More

    2  Thank Linda L
    Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn LakeResponded 28 March 2017

    Hi Linda L, Thank you for your recent stay and for taking the time to write a review of our hotel.Allow me to apologize for any inconvenience you may have experienced due to the overall level of service you have received. We always strive to...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Restaurant
    • Hotel Amenities
    • Free Parking
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Hot Tub
    • Tennis Court
    • Indoor pool
    Details
    • Price range
    • USD 92 - USD 178 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 63
    • Reservation Options
    • TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Priceline, Hotels.com, Travelocity, Orbitz, Cancelon, Hotwire and getaroom.com so you can book your Holiday Inn Express Hotel & Suites Rocky Mount/Smith Mtn Lake reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Virginia >
    • Rocky Mount
    • Also Known As
    • Holiday Inn Express Hotel And Suites Rocky Mount/Smith Mtn Lake ,
    • Holiday Inn Rocky Mount ,
    • Rocky Mount Holiday Inn
    Add Photo Photos
    Traveller (31)
    Room & Suite (15)
    Dining (5)
    Pool & Beach (1)
    Hotel & Grounds (30)
    Bathroom (3)
    Business Centre & Event Rooms (1)
    Nearby
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    34.27 km away
     
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    30.51 km away
     
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    34.59 km away
     
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    41.69 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    tcjeffers
    20 August 2017|
    AnswerShow all 2 answers
    Response from HIERockyMountSML | Property representative |
    Thank you for bringing this to our attention. The necessary corrections have been made. We apologize for any inconvenience this may have caused you.
    1
    Vote
    JeromeAvalon_NJ
    15 February 2017|
    AnswerShow all 2 answers
    Response from Dot C | Reviewed this property |
    No issue for this
    0
    Votes
    Room Tips
    "First floor facing the parking lot."
    Read review
    "Don't expect an actual suite."
    Read review
    "AVOID third floor - no water pressure (hot or cold)"
    Read review
    "All rooms are nice and QUIET! Even the rooms that face the road. I always prefer rooms on the top floor (3rd..."
    Read review
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