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Residence Inn Roanoke Airport

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#16 of 40 Hotels in Roanoke
Certificate of Excellence
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Residence Inn Roanoke Airport
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183 Reviews from our TripAdvisor Community

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Showing 183: English reviews
Reviewed 24 August 2014

We spent three nights at this hotel.our room was never made up. It's unbelievable. When we complained after the first night we were of course assured that it would be made up the next day. ( We were told the maids had all left for the day by the time we came back to discover our unmade room.) Beyond the...

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Helpful?
Thank madhatterinva
Ops_Director_Josh_G, General Manager at Residence Inn Roanoke Airport, responded to this review

Dear Guest, Thank you for your recent stay with us. We are very sorry that we did not meet your expectations. I can assure you we will use your feedback to follow up with training and any coaching that needs to take place to ensure this does not happen for you or future guests. Should your travels bring you this...

Columbia, South Carolina
Reviewed 13 August 2014

We stopped at the Residence Inn in Roanoke on our way back from New England. We found the room to be very nice, with ample room. The hotel had a free supper and free breakfast. Both meals were very good. The staff were very nice and helpful! We would definitely recommend the Residence Inn at the Airport. Bruce and Janet...

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Helpful?
Thank Bruce B
Franklin, Massachusetts
Reviewed 8 July 2014

We would stay here again. Staff was nice and the breakfast was pretty good. Rooms were clean. We were told that animals are usually kept to the first floor but we were put in a room on the third floor right next to two noisy corkies. This was after asking the check-in person to put us in a room that...

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Helpful?
Thank sunnysal
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for taking time to review our property. We are a pet friendly hotel, but having pet hairs in the room should not happen to any of our guests. We deep clean all of our rooms after a pet stays, and clearly we failed in this instance. We do try to keep all pets on the first floor but...

Manassas, Virginia
Reviewed 7 July 2014

I'll start with the good, and then go to the not so good. The room was spacious, and the bed was comfortable. The housekeeping in the rooms was good - except they did remove all the towels the first day even though we hung them all up. The hotel was very quiet - even though we had a room next...

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Helpful?
1Thank SnitchsMom
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for your review. I am sorry to hear about some of the issues you had while you were with us. We certainly value our loyal guests, and I am sorry that our staff did not properly address your rewards status. In regards to the cleanliness of the property, we certainly value a clean hotel as a top priority...

Minneapolis, Minnesota
Reviewed 31 May 2014 via mobile

Regular residence inn with the exception of the staff. They could not have been better. From the greeting at check in, to the day I left everyone I came across was hard working and happy to assist. The night kitchen manager and evening front desk associates went above and beyond for everyone.

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Helpful?
Thank Cal S
Atlanta, Georgia
Reviewed 8 May 2014

I got to the hotel after a long, long car ride. James at the desk announced that I would be on the 4th floor. I asked if anything lower as I had heavy, cumbersome bags. Nope-we are busy. He then let me know that my room was at the end of the hall. I pointed out that my profile requested...

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5Thank 147Adventure
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for your review of our property. Our guest's safety is our main priority and I am very sorry we did not have a room close to an elevator for you. We try extremely hard to make sure all of our guest's profile requests are met, unfortunately at times due to availability we can not meet all requests. If...

kutztown
Reviewed 6 May 2014 via mobile

We were not happy with this Marriott. When booking were told we would have 2 bedroom suite. We said we wanted a large suite because we had 3 adults and baby. Price given was quite a bit but we thought we were getting large suite. We got a small suite with 2 very small bedrooms. We had no place to...

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Helpful?
1Thank tieback
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you for taking time to review our property. We are sorry to hear that the two bedroom suite wasn't spacious enough for you. The living room & kitchen area are 13x22, and each bedroom is 18x22 giving the two bedroom suite a total of 718 sq ft. Our pool is outdoor and will be opening later this month. We...

Milwaukee, Wisconsin
Reviewed 28 April 2014

This hotel is in a great location, near the airport, shopping, and a short drive to downtown. It's fairly new and in good shape. The folks are friendly and helpful. The rooms are well equipped, maintained and mine even had a fireplace. I liked it so much I'll be staying there again in a couple of weeks.

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Helpful?
Thank Jim B
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Jim B. Thank you for your kind comments. Our staff works hard to please all of our guests and meet their needs daily. All of our rooms are equipped with a spacious kitchenette. We hope you had an opportunity to enjoy our complimentary hot breakfast during your stay as well. We look forward to seeing on your next visit to...

Sterling, Virginia
Reviewed 21 April 2014

We went on a road trip for the weekend and stayed at this hotel for one night, since we were traveling with our dog. The stay was fantastic! The gave us a corner room that had a nice fireplace which helped during the cold night :) Bed was awesome and the room was nice and clean, kitchen was well equipped...

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Helpful?
Thank pituphinna
Ops_Director_Josh_G, Manager at Residence Inn Roanoke Airport, responded to this review

Thank you so much for your review and the great comments about our staff! I am very happy to hear you took advantage of our complimentary breakfast. The outdoor pool & spa will be opening in a few weeks. Our spacious rooms are great for families and pets! Look forward to seeing you on your next trip to the Star...

Roanoke, Virginia
Reviewed 7 March 2014

We stayed here 3 days during a snow storm and the staff was fantastic. Taking care of all of our needs. The room was very nice. I would recommend this hotel to all. After 20 inches of snow, they cleared the lot and helped us dig out

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Thank Douglas60061

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Residence Inn Roanoke Airport

Address: 3305 Ordway Dr NW, Roanoke, VA 24017-1916
Region: United States > Virginia > Roanoke
Price Range: $149 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Roanoke Airport 3*
Number of rooms: 80
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Also Known As:
Residence Inn Roanoke Airport Hotel Roanoke
Roanoke Residence Inn
Hotel Style:
#8 Family Hotel in Roanoke
#13 Business Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Roanoke Airport staff and other travellers.
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Questions? Get answers from Residence Inn Roanoke Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor the was very quit with no one above.”
 of 5 bubbles stevenmA2652IL, 24 Dec 2016 | Read review
“Corner suites have fireplaces!”
 of 5 bubbles SGTHoepful, 25 Oct 2016 | Read review
“Our families stayed on different sides of the hotel and all was good!”
 of 5 bubbles steelr98, 16 Oct 2016 | Read review
“Try not to get the two-bedroom suites next to the ice machines.”
 of 5 bubbles KateDK, 20 Aug 2016 | Read review
“A room away from the pool is quieter”
 of 5 bubbles Zukracer, 10 Aug 2016 | Read review
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