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MainStay Suites Airport

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#14 of 40 Hotels in Roanoke
Certificate of Excellence
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MainStay Suites Airport
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160 Reviews from our TripAdvisor Community

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Showing 158: English reviews
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Saint Pete Beach, Florida
Reviewed 2 weeks ago

Thought that the Mainstay Suites would be a nice layover. The suites are in need of a makeover. Our suite was dark and dingy. The shower did not drain properly. The hotel is pet friendly and the staff were pleasant.

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Helpful?
Thank bamajda
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for your stay with us and for taking time to share you feedback. We have addressed the slow drain and shared your positive comments about our staff. We are so glad you were able to bring your pet with you. All of our guest’s rooms have been renovated with new bedding sleep sofas, wall vinyl, desk...

Toronto, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 March 2017 via mobile

Great hotel for extended-stay or for one night The extended-stay rooms are fantastic with a fully equipped kitchen area nice living room area and a great comfortable bed One small concern is the highway can be noisy in one side of the hotel The exercise room is not very well-equipped but the treadmill works well and it is equipped with...

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Helpful?
Thank Brent H
About Hotel's Favourite Review
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and for sharing your great experience. You are correct that our hotel is great for extended stay. Every room has a full suite complete with kitchen and living room. With regards to our fitness room being a little small, I am happy to report we at some -point during our renovations enlarging...

Four Oaks, North Carolina
Reviewed 17 March 2017 via mobile

We came to Roanoke for a volleyball tournament. John the manager was so extremely helpful when I had to book a block of rooms. The rooms were perfect and I had zero issues with cleanliness. We had to play several games over the weekend at different venues. I can not express how kind, pleasant and helpful the staff was. This...

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Helpful?
Thank 1971volleyballmom4
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you so much for bring your Volleyball team to stay with us. You kind feedback is very appreciated. To say our rooms and "super clean" and staff "super friendly" is what keeps us doing our great job for our guest everyday! As you stated, the great Valley View Mall location cannot be beat. Glad you enjoyed our...

Reviewed 14 March 2017

Nice room, comfortable beds and great breakfast!! Traveled there with two teenage daughters for a volleyball tournatheir. Late afternoon check in and check out which allowed flexibility for our schedules. Would definitely stay again.

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Helpful?
Thank Lucinda W
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your feedback. The annual Shamrock Volleyball tournament is a great event and we are glad you choose our full suites hotel for your stay. We have just completed most of our guest room renovations and those "comfortable beds" are brand new. Our GM wanted them to have...

Reviewed 13 March 2017 via mobile

We had a two night stay for business. Everything was spotless and the beds were comfy. Plenty of room in the closet and kitchen for storage. Full size refrigerator/freezer was nice. Strong shower head and adequate hot water. Check in was quick and the employees we encountered at check in/out and at breakfast were very friendly. Walls aren't very thick...

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Helpful?
Thank bdaygirl
United States
Reviewed 27 February 2017

I stayed for a week and they all were very attentive, friendly and always very to helpful. I asked for a housekeeper to clean my room on the 3rd day and it was done in less than a half hour. I'd recommend it.

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Helpful?
Thank mfariamg
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for taking time to share your positive feedback about your stay with us. We are glad you found our staff to be friendly and helpful, they all take great pride in their job. As you mentioned you requested your room to be cleaned on the third day and was happy to accommodate your request. For extended...

Clarksville, Tennessee
Reviewed 25 February 2017

We stayed here for a quick stopover on a road trip. We were traveling with 2 adults, 2 kids under 3 and a medium dog. I called ahead of time to ensure they had suites with a door (so we could put our 2yo in a separate room for the night). I was told they had 2bedroom suites, so that...

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Helpful?
Thank Brittanie G
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and sharing your feedback. I am sorry that when making the reservation a pet room was not discussed. With only 4 of the two bedroom suites in our hotel we do not have any of these available in our pet rooms. Since some guest are very sensitive to pets (we only accept...

Roanoke, Virginia
Reviewed 4 November 2016

We had to move out of our house for 14 days in order to do some construction and We were fortunate to find Mainstay. I looked at other Suite Hotels in the area and we thought Mainstay was the best chose and much cheaper. Bonnie Brown, the manager, was extremely helpful. I went to look at the property about a...

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Helpful?
Thank reolha
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and taking time to share your positive response. We have many guest that either are doing home renovations, relocating or in transition from one home to another that stay with us. While nothing is like home, we can provide a full suite guestroom that has a kitchen and living area. With our...

Reviewed 21 October 2016 via mobile

I was in Roanoke for work and I am super happy I chose MainStay Suites! The rooms are very nice and setup quite conveniently. Clean, comfortable and affordable. The staff was very helpful and proactive. This location can't be beat either.

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Helpful?
Thank Benjamin P
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and sharing your positive comments. Thanks for telling others that read our reviews about our great price, clean and comfortable suites. Many guest like you find our Valley View Mall location fantastic with everything you need right outside our door. With our full suites hotel you can have a suite that is...

Reviewed 12 October 2016 via mobile

I could not find one thing wrong with this hotel. The staff, and I mean everyone I came across and not just the front desk, were extremely friendly. The room we had was very clean, as was the whole hotel. Breakfast is served daily...several choices of cereal, fruit, yogurts, waffles, eggs and meats. There are two putting greens on the...

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Helpful?
Thank tabathawian
John D, Director of Sales at MainStay Suites Airport, responded to this review

Dear Guest, Thank you for staying with us and sharing your wonderful feedback. You covered some many great points about our hotel. We will be sure to tell the stay that you said EVERYONE was "extremely friendly". It’s not every hotel that has a putting green, glad your Grandson liked it. One of our best assets is our location, as...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Make yourself at home and stay longer for less at the pet-friendly MainStay Suites® Roanoke Airport in Roanoke, VA. We are conveniently located off of Interstates 81 and 581, less than two miles from the Roanoke Regional Airport and the Valley View Mall and close to the following popular attractions: Blue Ridge Parkway Dixie Caverns and Pottery Shop Mill Mountain Zoo Lewis-Gale Medical Center Field ballpark Spend time exploring the area, which offers a wide range of outdoor recreational activities like golfing, hiking, horseback riding, boating, fishing and swimming. A variety of restaurants, cocktail lounges and specialty shops are within walking distance. Our spacious suites will make your time with us enjoyable whether you’re here for days, weeks or even months. Each residential-style guest room includes fully-equipped kitchen facilities, sofa sleepers, flat-screen television, hair dryer and iron. Additional complimentary offerings include: Free continental breakfast Free premium cable television with movie channels Free airport transportation Free high-speed Internet access Corporate travelers will appreciate our on-site business center, public computer, access to copy and fax services and meeting facilities. Start or finish the day with a workout in our exercise room and spend time relaxing by practicing your swing on our on-site putting green. Our extended stay hotel has ample free parking that can accommodate most vehicles and features laundry facilities on the property that are available for use at your convenience. Book your stay today at the MainStay Suites in Roanoke, VA and enjoy all of the luxuries of home for as long as you like. ... more   less 

Additional Information about MainStay Suites Airport

Address: 5080 Valley View Blvd NW, Roanoke, VA 24012-2038
Region: United States > Virginia > Roanoke
Price Range: $151 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Airport 2.5*
Number of rooms: 77
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Also Known As:
Mainstay Suites Airport Hotel Roanoke
Mainstay Roanoke
Mainstay Suites Roanoke
Hotel Style:
#5 Romantic Hotel in Roanoke
#9 Business Hotel in Roanoke
#10 Family Hotel in Roanoke
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Questions & Answers

Here's what travellers have asked, with answers from MainStay Suites Airport staff and other travellers.
3 questions
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Lynchburg
11 months ago

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Questions? Get answers from MainStay Suites Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for the 4th floor...super quiet and non-smoking”
mfariamg, 26 Feb 2017 | Read review
“Choose a room facing away from the highway.”
hardyba9, 25 Feb 2017 | Read review
“loved the king suite”
gjgatti1, 9 Jun 2016 | Read review
“Dont look for anywhere else to stay. You cannot fail to enjoy your stay here”
178difinbow, 3 Mar 2016 | Read review
“Any rooms overlooking the beautiful field and mountains.”
MarineCorpsLyons, 7 Feb 2016 | Read review
5 of 5