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Sheraton Roanoke Hotel and Conference Center

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Traveller (162)
Room & Suite (76)
Dining (9)
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Overview
  • Excellent37%
  • Very good31%
  • Average15%
  • Poor9%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (833)
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All reviewsxavier lafayette foxindoor and outdoor poolsspg membershula's grillstarbucks coffeeroom servicefirst floorconference centerwould stay againflat screen tvbed was very comfortableone night staypetbellmanrefrigeratorbeddinghighway
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201 - 205 of 829 reviews
Reviewed 4 August 2016

This place really needs updating. Even the Starwood level was smelly. When I walked in to the Starwood level, the floor smell fishy and very unappetizing. The card key from the garden to inside doesn't work.More

1  Thank TheGastronomic
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 August 2016

Dear TheGastronomic, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We do have plans for some updates, but these projects take longer...More

Reviewed 1 August 2016 via mobile

Rooms were clean! Customer service was excellent at the front desk, breakfast area and Shula's! Love having the convenience of being able to stay at the hotel for dinner! This is especially true after a long day of travel! The location is conveniently off the...More

Thank mariediaz7
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 August 2016

Dear mariediaz7, Thank you for your kind review! You certainly touched on several of the key aspects of the property and it’s location. We are so pleased that you enjoyed your stay, and we were able to exceed your expectations. We look forward to having...More

Reviewed 29 July 2016

I may have caught this hotel on an off week but was disappointed in my stay. There is no air conditioning in the common areas (lobby, elevator, halls, restaurant). The air conditioner in my room leaked as it is probably frozen or the dip pan...More

Thank Howard W
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 August 2016

Dear Howard W, Thank you for taking the time to share feedback on your recent stay with us. We have shared this with our team and are working to correct the items you addressed. As far as the internet and TV, we unfortunately experienced several...More

Reviewed 26 July 2016 via mobile

The main A/C was not working in all the common areas and restaurant the night that I stayed here. My guest room was not affected and my A/C worked just fine. It was a bit hot while dining at The on site Shulas restaurant, the...More

Thank Tom C
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 August 2016

Dear Tom C, Thank you for taking the time to share feedback on your recent stay with us. We appreciate your honest input and will review your comments as we constantly look for new ways to improve our guests' experience. We hope you will try...More

Reviewed 26 July 2016 via mobile

This review is for the Sheraton only. Not necessarily for the town of Roanoke. It was somewhat a central location for us to meet. I found a great deal on Groupon. The staff was friendly, location was close to restaurants and shopping. We mostly enjoyed...More

Thank AbbyR21
Response from Matt R, General Manager at Sheraton Roanoke Hotel and Conference CenterResponded 5 August 2016

Dear AbbyR21, Thank you for review and for choosing us for your accommodations. I am glad you enjoyed your stay and hope if your travel plans bring you back to the Roanoke Valley that we may again serve you here at the Sheraton Roanoke Hotel...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 123 - USD 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 123 - USD 213 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (162)
Room & Suite (76)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
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Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
Votes
FamilyOfFosters
13 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
Room Tips
"choose a room at another hotel, not this one, at all costs, trust me."
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"Tower A is closest to the pool, lobby, conference/ball rooms, and the restaurants. Tower B is a much longer..."
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"Mold on first floor"
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"I do not know which sides are better."
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