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Sheraton Roanoke Hotel and Conference Center

806 reviews
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Traveller (139)
Room & Suite (53)
Dining (9)
Overview
  • Excellent37%
  • Very good32%
  • Average16%
  • Poor8%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Sheraton Roanoke Hotel and Conference Center
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (806)Write a Review
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All reviewsxavier lafayette foxindoor and outdoor poolssliding glass doorspg membershula's grillstarbucks coffeeroom servicefirst floorlarge hotelhot tubconference centerwould stay againup to datebed was very comfortableone night staypetbellman
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1 - 5 of 802 reviews
Reviewed 4 weeks ago via mobile

Nice hotel but the last two times I stayed the Carpet had huge noticeable stains in it. Definitely not on 3.5 star level. The beds are super comfortable though and the staff was very personable and helpful

1  Thank Ms_mel38
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 4 weeks ago

We appreciate you choosing the Sheraton Roanoke Hotel & Conference Center and taking the time to review your stay. I will pass along your feedback to the appropriate departments. We hope that whenever your travels bring you to Roanoke, we can welcome you back!

Hotel's Favourite
Reviewed 4 September 2017

We stayed at the Sheraton Roanokeon the night of August 31. We are SPG members and a room on the club floor. The room was very clean, large and the bed super comfortable. The staff on arrival was welcoming and helpful but that was only...More

1  Thank Geri M
Response from Jonathan S, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 7 September 2017

Geri, WOW! I love when we get a review like this that shows how far our staff will go to make sure that we make a distinct difference in every guest stay that comes to our hotel. Thank you for taking the time to share...More

Reviewed 25 December 2017 via mobile

Comfortable and friendly hotel convenient to I81 and the airport. New bedding and friendly staff make up for the dated carpets and furnishings. Bathroom was a bit of a challenge for a person on crutches because the door opens inward and there isn't much room....More

Thank jag343
Reviewed 22 December 2017 via mobile

The front desk staff was wonderful, spot on, friendly, polite. The room was clean, bathroom as well. The bed just wasn’t as comfortable as the Sheraton beds usually are and it squeaked every time you moved. We ordered room service but the order wasn’t correct...More

2  Thank gypsy_0512
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 25 December 2017

Thank you for taking the time to review your recent stay with us. We appreciate your feedback and will use it to improve our quality of service in the future. I hope you will consider the Sheraton Roanoke in the future if your travels bring...More

Reviewed 9 December 2017 via mobile

This place was very nice. We went to Va to visit Skyline Drive and underestimated the time we would end up spending there so we decided to get a room. We did name your price and found the Sheraton, listed as a 3 star hotel,...More

Thank Julie M
Response from Laurie P, Front Office Manager at Sheraton Roanoke Hotel and Conference CenterResponded 13 December 2017

Julie, Thank you for taking the time to review your stay with us. I am happy to hear you had a pleasant stay and enjoyed your Skyline Drive. We hope you choose to stay with us whenever you are in the area. We strive to...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Room Service
Hotel Amenities
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 99 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 99 - USD 192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Romantic Hotel in Roanoke
#12 Business Hotel in Roanoke
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (139)
Room & Suite (53)
Dining (9)
Pool & Beach (6)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
Courtney C
30 May 2017|
AnswerShow all 7 answers
Response from Natalie M | Property representative |
Hello. I'm sorry you experienced some frustration with your request. Obviously you should not have had to request new linens more than once. I do apologize it was not taken care of for you the first time. I will pass this... More
0
Votes
Yvonne P
1 August 2016|
AnswerShow all 7 answers
Response from harmons31313 | Reviewed this property |
3 minutes
0
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FamilyOfFosters
13 November 2015|
AnswerShow all 8 answers
Response from Matt R | Property representative |
Hi, thank you for your question. Yes, our indoor pool is heated. We hope you enjoy your stay with us.
0
Votes
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Room Tips
"Give your requirements before booking to see if you can be accommodated. Book on line to get the best deal."
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"Stay somewhere else."
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"tower two is nice and quite with good views."
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"Everything is great"
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