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Terrible stay. Door locks werer broke. They said they froze up. Temperature did not go below sixty degrees. How can that happen. They said hotel was newly renovated. Room dirty. Bad management. Will not stay at extended stay ever again. Very bad hotel chain.
From May to May 24 I had the opportunity to stay at the Extended Stay America. This hotel has very nice rooms, bery comfortable, everything is super cleaned and updated.
It is one of those hotel that people use for one night or so but...More
Response from 00esa, General Manager at Extended Stay America - Roanoke - AirportResponded 26 May 2017
Adalberto, thank you for being our guest and sharing such wonderful feedback! We're glad to know you were pleased with your spotless room along with its amenities and that Tim and Demitrious were fabulous with their work. I will certainly share your compliments with them,...More
The room was filthy it smelled like smoke, ashes in the bathroom, floor was nasty had to wear shoes to walk across it. Trash under the chair, bedlinen smelled like cigarettes.Instead of paying to stay there they should have paid me to stay there. No...More
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Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded 4 weeks ago
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that,...More
The staff, Grace, was wonderful! Very helpful and accommodating at check in. Made me feel very comfortable. Room had a kitchen, supplied with pots/pans and utensils. Everything I needed if it wasn’t in the room, Grace made sure I had it. I ended up extending...More
Response from 00esa, Manager at Extended Stay America - Roanoke - AirportResponded 26 October 2017
Plourd, thank you for taking time to review your stay at Extended Stay America. We're happy to see that we were able to spoil you during your stay and that Grace exceeded your expectations. We will certainly share your comments and recognize her. Thank you...More
Pros: Polite and helpful staff, reasonably clean, good bed, has kitchenette with fridge, microwave, cupboards and an extra sink. Low priced.
Cons: Close to highway hence some traffic noise in rooms facing it (half of total), "free breakfast" is a joke, sketchy WiFi, cigarette smell...More
USD 54 - USD 92 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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