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I checked in on Sunday, April 24, 2016. My company booked me at this hotel for 3 months while here working on a contract assignment. This location was picked because it appeared to be rated well, in a good area and convenient to the location....More
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - RestonResponded 8 August 2016
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. The lack of customer service and housekeeping you received...More
No frills in this place. Room was small, old and had a distinct odor. Staff was friendly, but really didn't do anything. No maid service in your room. Location good for George Mason.
"Breakfast" was a few pieces of fruit, granola bars and coffee!
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - RestonResponded 15 July 2016
I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our friendly staff and our location during your stay. Still, I apologize for the issues you had with the odor of your room...More
I know I wasn't expecting much but mold in the shower curtain, hair on the sheets, and the girl at the check out desk was not very smart. I knew more about here billing and computer system than she did. The gentleman who checked me...More
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - RestonResponded 20 July 2016
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you...More
We had stayed at this location when it was under different ownership, and it was okay. I had hoped the facility would be the same, or possibly improved. The room was clean and serviceable, as was the bathroom. However, the room was located in a...More
Thank Sheryl C
Response from Manager_11525, Manager at Extended Stay America - Washington, D.C. - RestonResponded 28 June 2016
Thank you for taking the time to tell us about your experience. We were disappointed to hear your stay was not a positive one due to the lack of communication on how our supplies system works. Please know that your feedback is extremely valuable to...More
When I first got to the area, there were some issues with my room. The manager of the hotel did not hesitate to move me to another room that was nicer than the original. Any time I had a question or issue, the staff made...More
Thank Steve T
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - RestonResponded 17 May 2016
Thank you so much for posting a review of our property. It’s great to read that our staff provided you with exceptional customer service and quickly resolved any issue! I will be sure to share your comments with the entire team. Thank you again for...More
USD 75 - USD 127 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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