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Extended Stay America - Washington, D.C. - Reston

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Extended Stay America - Washington, D.C. - Reston
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258 Reviews from our TripAdvisor Community

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Showing 253: English reviews
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Dallas, Texas
Reviewed 6 days ago NEW

The kitchen / bathroom cabinets and drawers are molded, broken, cracked which poses a health & safety concern to the guest. I have brought the situation to hotel manager Tami's attention several times as well as the area manager, Mariam Naseer, The hotel engineer recommended replacement. Mold is a health and safety issue for the guests. I have been patiently...

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Helpful?
1Thank 531mel
hekesq
Reviewed 1 week ago via mobile

Horrible. I have stayed at many hotels, many budget hotels and this was one of the worst. Sheets were stained as was the carpet. Shower leaks. NO MAID SERVICE. Bugs (spider, ants and something I have no idea what it was). Stay away.

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Thank hekesq
Minneapolis
Reviewed 10 March 2017

Basic, comfortable motel room at a reasonable price for the D.C. area. Front Desk staff was very nice, room was clean, and outdoor property was well kept and quiet. Short, safe walk to several food options. Also within walking distance (next door) is a YMCA that the motel provides a 5 day free pass for upon request. Fairly short distance...

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Thank 33RC69
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I'm so pleased to hear that our convenient location and amenities met your satisfaction. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 25 February 2017 via mobile

The staff is extremely accommodating. One of the best value for the money on the area. Very flexible and helpful staff!!!! I have been staying there for almost a year now. No complains. The manager Tammy and Brand are the best. They make sure my room is always reserved....

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Helpful?
Thank Hrushikesh J
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for posting a review of our hotel. I truly appreciate your comments regarding the positive customer service that you receive from the staff and management. Thank you again for you review. We truly value your business and appreciate you choosing Extended Stay America.

Las Vegas, Nevada
Reviewed 18 February 2017

Great staff, sitting next to one of most overlooked restaurant in metro area (Carrabas), Targe across the way (no rhyme intended). Wow. Why stay at 4-star hotels? Can san enough about the General Manager Tammy and all the staff who really made me feel at home this week!

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Thank 137Patrick
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

I want to thank you for taking the time to post a review of your stay. We are delighted that you had an enjoyable stay and I am proud of the staff for providing excellent customer service. I am always pleased when we provide our guests a “home away from home” experience. Thank you again for posting your review. We...

Silver Spring, Maryland
Reviewed 2 February 2017

This hotel is a dump. From the heat not working properly to stains on carpet to the kitchenette not being stocked with cutlery and plates. The kitchenette stove not assembled properly, painting chipped off wall, wires hanging out on the floor of the heat/ac unit. Front desk staff was less than empathetic and management did nothing. As far as the...

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Thank LauraLevengard
North Carolina
Reviewed 1 February 2017 via mobile

The room was small, but that really wasn't a problem for me. It had a microwave and a mid sized fridge with a freezer. You can get these places with or without room service each day. It saves a little money if you don't. So this place saves you money bc you can eat in the room.

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Thank NCTraveler8674
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Your feedback is important. Thank you for sharing. I'm so pleased to hear that you valued our affordability during your stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 28 December 2016

I came to VA to visit my girlfriend for Christmas. The service was great, the price reasonable, and the attendants friendly. It felt very homey, and there were multiple food places within walking distance. It's a reasonable distance from the Greyhound station, the Metro, and the Airport, making it easy to make any return trip. I will be checking in...

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Thank John S
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

Thank you so much for posting a review of our hotel. We pride ourselves on providing a home away from experience, so we are happy to hear we met this goal during your stay. Thank you again for your review. We truly value your business and appreciate you choosing Extended Stay America.

Reston, Virginia
Reviewed 27 December 2016

We checked in around 9PM on Christmas Eve. The staff was very attentive: personally explaining where our room was and offering to assist us back our room. Once we got to the room, a quick call the staff requesting assistance was responded to immediately, even thought it was something as silly as us not knowning how to work the thermostat....

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Thank smoorevg
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Reston, responded to this review

We appreciate you taking the time to share your experience. It is good to know you were well accommodated with excellent customer service from our staff and that you enjoyed staying at our hotel. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

Dallas, Texas
Reviewed 7 December 2016

Drug dealers operate from this property. I saw multiple undercover police descend on this property and perform drug raids multiple times during my stay waking me up at 12 a.m. with yelling and violently banging on the drug dealers door.I personally saw muItiple undercover police descend on drug dealers room and I heard the undercover police officers knock violently on...

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Helpful?
1Thank 531mel

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Washington, D.C. - Reston

Address: 12190 Sunset Hills Rd, Reston, VA 20190-5840 (Formerly Homestead Studio Suites)
Region: United States > Virginia > Fairfax County > Reston
Price Range: $112 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Reston 2.5*
Number of rooms: 149
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Also Known As:
Homestead Studio Suites - Reston Hotel Reston
Extended Stay America Reston
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Questions & Answers

Questions? Get answers from Extended Stay America - Washington, D.C. - Reston staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel side nearest YMCA seems to be quiet location. Though exterior lights often not working on that side. Let management know.”
  • KITCHEN DRAWERS CRACKED, FILTHY, BROKEN, & MOLDED
  • KITCHEN DRAWERS CRACKED, FILTHY, BROKEN, & MOLDED
  • KITCHEN DRAWERS CRACKED, FILTHY, BROKEN, & MOLDED
  • KITCHEN DRAWERS CRACKED, FILTHY, BROKEN, & MOLDED
  • KITCHEN DRAWERS CRACKED, FILTHY, BROKEN, & MOLDED
  • KITCHEN DRAWERS CRACKED, FILTHY, BROKEN, & MOLDED
  • KITCHEN DRAWERS CRACKED, FILTHY, BROKEN, & MOLDED
  • KITCHEN / BATHROOM CABINETS CRACKED, MOLDED, BROKEN
531mel, 20 Apr 2017 | Read review
“Accessibility, Quiet, Food, Public Transportation”
johnsT3682DY, 28 Dec 2016 | Read review
“If you need first floor (no steps), be sure you don't get a room toward the back, where you do have a few steps to contend with”
JimStaudt, 14 Nov 2016 | Read review
“I would not recommend this "hotel"”
Humanfactor, 11 Oct 2016 | Read review
“Maybe upper rooms better”
SRAYM1993, 19 Aug 2016 | Read review
5 of 5