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I wrote the Westin feedback site and also the manager of this Westin directly first. As I have not received a reply, I am posting on Trip Advisor.
I arrived at the Westin in Reston, VA on the evening of 11/3/17 after a long day...More
This is a Westin, so you know it's gonna be good, and it is. Beautiful lobby, clean and tastefully decorated (if slightly dated) rooms, comfortable bed, rainfall shower, excellent gym & pool, friendly and professional staff... everything about it is more than satisfactory, except... the...More
Love it! Bed sheet are super soft! Bed like a cloud and very clean. We got this deal through hotwire for 110$ CAD. It was a bit far out of i95 but we took advantage of that to visit downtown Washington DC early sunday morning,...More
Asked for a quiet room and was given a room next to the highway. After I made and drunk my first coffee and while preparing my second I saw something floating which was a cockroach. Asked for manager, but no manager at the hotel on...More
Thank Mohamed A
Response from Alexis M, Manager at Westin Reston HeightsResponded 16 October 2017
Dear Mohamed A,
We want to thank you for your recent stay at the Westin Reston Heights and for sharing your feedback with us. We do apologize that your stay did not meet your expectations. If you would like to speak further about these matters...More
Not sure what I expected, but I should have aimed lower. Checked in late, room was ready but overall impressions was just ok. Ordered room service, could not order bottled water, was told to go to the lobby to get it ( Really). Ordered a...More
1 Thank Michael D
Response from Alexis M, Manager at Westin Reston HeightsResponded 28 July 2017
Dear Michael D,
Thank you for taking the time to share your recent experience at the Westin Reston Hotel with us. I was disappointed to hear about your experience in our dining outlet.
Your valued feedback is important to us. Please email me at email@example.com...More
Response from shopgirlblonde | Reviewed this property |
The rooms have a mini bar fridge that is no longer carrying a mini bar assortment. It is functional for small items. It does not keep any frozen items. There are ice machines available. Each room we stayed in had a wet bar... More
The rooms have a mini bar fridge that is no longer carrying a mini bar assortment. It is functional for small items. It does not keep any frozen items. There are ice machines available. Each room we stayed in had a wet bar with a sink so one could chill items in the sink with ice. Hope that helps.