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Renaissance Portsmouth-Norfolk Waterfront Hotel

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Renaissance Portsmouth-Norfolk Waterfront Hotel
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603 Reviews from our TripAdvisor Community

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Showing 595: English reviews
Christiansburg, Virginia
Reviewed 27 July 2015

Stayed here for a wedding in Virginia Beach. The hotel is gorgeous. The staff is friendly. The atmosphere is nice without being pretentious. The bar was reasonably priced. Did not eat any food here, so cannot speak to the dining. Local eateries within walking distance. Could not have asked for a better hotel stay.

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Helpful?
Thank AmySinclair
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your feedback. Hope next time you visit, I may have the pleasure of meeting you personally!!!

Reviewed 26 July 2015 via mobile

My stay here is worthwhile.. the hotel itself is amazing.. and the staff are really professional and friendly! Their gym is pretty awesome too, not to be compared with other hotel gym, the hot tub/jacuzzi is really nice! All in all, my stay was great!

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Helpful?
Thank Samantha M
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations!! Come back and visit soon!!!

Florida
Reviewed 17 July 2015 via mobile

The entrance of the hotel is spectacular. The staff is professional and very helpful. The restaurant is ok. I visited on bussiness. I received an upgrade to one of the suites and the view were fantastic. The suite was very spacious. But the table and furniture was old and beat up. The furniture was dirty. The bathroom has mold and...

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Helpful?
Thank WellsTrips
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. I have communicated your concerns to our Style team to ensure this opportunitites like this do not happen again! Look forward to meeting you during your next stay...

Suffolk, Virginia
Reviewed 13 July 2015

This place resembles a run down Howard Johnson's. Maintenance is poor. I have personally been to this establishment 20 times since they opened the doors and each time I visit the lounge, it just gets worse and worse. Folks who use this hotel do not appreciate it for the luxury standards that it is supposed to represent as a Renaissance....

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1Thank Jazzdaddy
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Please accept my apology for the missed opportunities noted on your review. We strive to ensure our guests experience the best visits possible during their travels and we fell short this time. To prove to you that we take every complaint seriously, I asked for senior management's permission to share with you that we are in the concept stages of...

Reviewed 9 July 2015

Stayed July 3rd. Showed up early and we're able to check in early. We were behind a large group at check in. We were thanked for our patience by both Artia and Maxwell (manager?). We told them all was well and proceeded to check in. We ran across a mix up in our bed preference and Maxwell quickly went out...

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Helpful?
Thank Jonnybadfish
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing these kind words!! I have shared your review with the staff!! Please come back and visit again!!!!

Ahoskie, North Carolina
Reviewed 9 July 2015

The service outside from the valets was very good and they all had great personalities. Once you walk inside there is a long hall and tall grand ceilings and doors. Lots of lounging space in the lobby and it's very nice, clean and appealing to the eye. Once we checked in my husband gave the young lady at the counter...

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Thank PWKwasikpui
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing your review. The water views from this location are spectacular!!! Look forward to seeing you again soon!

Reston, Virginia
Reviewed 9 July 2015

As a platinum Marriott member, I like to stay at the Marriott Renaissance Hotels due to their usually attractive facilities, and reliable and very accommodating service. This particular facility provided the usually welcoming experience (hotel facilities, registration, valet service etc.), but failed to provide the more personal service that my wife and I expected. For example: the hair dyer did...

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Helpful?
Thank Vincent V
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Our apologies for the issues experienced at our hotel. As stated during our conversation upon your departure, I have personally addressed these opportunities with my team. Extended an invite back for the opportunity for you to see firsthand that the opportunities we discussed were addressed. I am sorry you have decided otherwise. Thank you again for sharing your review!

Spotsylvania, Virginia
Reviewed 5 July 2015

Everyone was very friendly. Room was clean. Great location and fascinating views of Norfolk Shipyard. Parking costs 10 bucks a day. Nice waterfront boardwalk begins at hotel entrance. Beware of the homeless population.

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Thank j g
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us! Come by and ask for me personally!!

Miami, Florida
Reviewed 3 July 2015

I stayed at this hotel for a wedding and was more than disappointed. My husband said that it was more like staying at a lesser hotel than the Renaissance brand that we know and love. It took a long time before I was waited on at the reception even though there was only one guest in front of me. The...

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2Thank miamiwahoo
Maxwell D, Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Good Morning, I want to first off by say thank you for your honest feedback in regards to your most recent stay here at the Renaissance Portsmouth Hotel. Here at the Renaissance we take pride in service and from your feedback we failed you tremendously and for that I want to ask for forgiveness on these missed opportunities. I can...

Upper Darby
Reviewed 1 July 2015

Stayed at this hotel while visiting the Hampton Roads area for the Hampton Jazz Fest. Loved the area and gym and everyone was so friendly and helpful. The only negative thing was the breakfast service, but that doesn't change my opinion of this hotel. It was a wonderful stay. I will definitely visit again.

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Helpful?
Thank Tanya A
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next girls getaway with us!!

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Region: United States > Virginia > Portsmouth
Price Range: $144 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travellers.
4 questions
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Cornwall, Canada
Weston, Missouri
6 months ago
10 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“consider booking larger king rooms or a suite and request water view. Choose higher level to fully enjoy view”
 of 5 bubbles CarpeDiem1765, 4 Feb 2017 | Read review
“High rooms have great views”
 of 5 bubbles O4993SOannes, 4 Feb 2017 | Read review
“Definitely ask for a room with a view of Norfolk. The night lights are beautiful.”
 of 5 bubbles 910tanyaw, 23 Jan 2017 | Read review
“Ask for a top floor water and city view”
 of 5 bubbles twotravelors42, 9 Dec 2016 | Read review
“Ask for a river view.”
 of 5 bubbles Weckel, 4 Dec 2016 | Read review
5 of 5