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Renaissance Portsmouth-Norfolk Waterfront Hotel

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589 Reviews from our TripAdvisor Community

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There are newer reviews for Renaissance Portsmouth-Norfolk Waterfront Hotel
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Showing 581: English reviews
Louisa, Virginia
Reviewed 25 August 2015

Very nice hotel although there is a lot of walking. All the staff is very friendly and always speak to you. The view is great. The hotel is walking distance to the Seawall Art Festival which is convenient. I got the breakfast deal and the breakfast is much better than average.

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Helpful?
Thank AlisonT874
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Look forward to meeting you during your next stay with us!

Reviewed 24 August 2015 via mobile

I had one night to spend in Norfolk, which normally means I would try to get a good rate at the Waterside Marriott, but I decided to try the Renaissance instead. It sits directly across the water from the Marriott, and there is a ferry stop right out front. And the rate was about $50 less than the Marriott, too...

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3Thank MLNC
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing your experience. We enjoy having our guest discover something new in our historic city. Look forward to seeing you again!!!

Apex, North Carolina
Reviewed 20 August 2015

This place is huge. What a lobby . The room view was fantastic day or night. Everything was large even the lobby bar. The staff was friendly & knew about local flavor to help us. the room seemed clean & was very quite.

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Helpful?
Thank putts123
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you very much for sharing your experience! I am also a fan of the hotel views! Look forward to meeting you on your next visit to our historic town!!

Reviewed 20 August 2015

The rooms are very spacious, large bathroom, very comfortable beds.Pillows are a bit soft. All the rooms have a view of the surrounding water ways. The 24 hour gym and pool are very nice. My fridge froze my food the first night I stayed here and the staff went above and beyond to replace my fridge and replace the food...

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Helpful?
Thank Erica B
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. I have communicated your review to our ambassadors to ensure they continue providing the stellar service we are known for! Look forward to meeting you during your next...

Chicago, Illinois
Reviewed 20 August 2015

Mediocrity seems to be what they strive for at this hotel, from housekeeping to maintenance to the tidiness of their patio area. I was supposedly upgraded to a room, but the beautiful room did not make up for the fact that the carpet was disgusting in parts of the room, and the bathroom had things on the wall between the...

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Helpful?
Thank surreyuk
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities mentioned on your review. I communicated with our senior leadership team about your experience . Hope you will select us on your next visit to Portsmouth and allow us to show you that mediocrity is not accepted!

Stevensville, Maryland
Reviewed 19 August 2015 via mobile

Ok, I am a Marriott Vacation Club owner so I know first hand of their standards. My room has a musty odor that I just can't put my finger on. Maybe coming from the shipyard but not sure. My other problem is that I was told they served breakfast in the morning. I interpreted like other hotel chains that offer...

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Helpful?
2Thank Christopher M
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

I’m Darnell Smith, Front Office Manager at the Renaissance Portsmouth Waterfront Hotel. Thank you very much for sharing your experience at our hotel. On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities with the room smell causing for a most unpleasant stay. Our engineering and housekeeping team have received your review and...

Fleetwood, Pennsylvania
Reviewed 19 August 2015

The hotel is very well appointed - very impressive lobby, bar, etc. Rooms are ok. I like the terry cloth shower curtains. The pool was awesome! the hot tub though was too hot. In fact the tap water is too hot. They could dial that back. There is free wi-fi but no free breakfast, not even coffee although the rooms...

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Helpful?
Thank parishfm
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. Marriott strives to ensure our guests experience the best visits possible during their travel. Look forward to meeting you during your next stay with us!

Reviewed 12 August 2015 via mobile

The title says it all! When we arrived we were greeted by a very welcoming doorman and the rest of the staff were at the same level...welcoming, helpful and gracious. The facilities were very clean and beyond what we expected. This hotel is a true gem. Walking to the store downtown was a delight.

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Helpful?
Thank Daniel M
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for sharing such a wonderful review!! I read your review to our staff this morning and what a great feeling to start their day!!! Thank you and we look forward to seeing you again!!!

Reviewed 11 August 2015

My wife and I spent three nights at this hotel and it was great. The bellman Danny was very knowledgeable of the area, as far as where to eat and places to shop and how to get there. He was very respectful to my wife and I. A gentleman in every aspect to us and every one that drove up....

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Helpful?
Thank Paula C
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for such a warm review!! We are very proud to have service ambassadors like Danny and Mike on our team!!! I will share this review with them!! Look forward to seeing you again!!!

Reviewed 10 August 2015 via mobile

Loved my stay! The room was very clean and easy accessible to restaurants and the Pavilion. Great views from the 12th floor. Check-in staff was very friendly. One bad thing housekeeping beating on the doors @ 8:00am asking guests when are they checking out. So rude especially that early when you have partied the night before, at least wait till...

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Helpful?
1Thank April D
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

My apologies about the housekeepers knocking so early. I have shared this information with my housekeeping Manager. Thank you for sharing this review!!

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Region: United States > Virginia > Portsmouth
Price Range: $126 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travellers.
3 questions
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Cornwall, Canada
3 months ago
6 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a top floor water and city view”
 of 5 bubbles twotravelors42, 9 Dec 2016 | Read review
“Ask for a river view.”
 of 5 bubbles Weckel, 4 Dec 2016 | Read review
“view of the water- and room on lounge club level for access to club”
 of 5 bubbles , 29 Oct 2016 | Read review
“Ask for a nice view on one of the higher floors.”
 of 5 bubbles I2224QNkarens, 28 Oct 2016 | Read review
“Get a room high up, 5th floor or higher. The view is spectacular. Get a room facing the water/harbor.”
  • View from our room about 9:00 PM
 of 5 bubbles jeffg1, 12 Oct 2016 | Read review
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