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Renaissance Portsmouth-Norfolk Waterfront Hotel

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Renaissance Portsmouth-Norfolk Waterfront Hotel
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588 Reviews from our TripAdvisor Community

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Showing 580: English reviews
Ocala, Florida
Reviewed 2 days ago NEW

Nice hotel, smallish room, but floor to ceiling windows and a great view more than made up for it. Very friendly and professional staff, very pleased with every interaction. I would definitely return if I was back in the area!

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Helpful?
Thank Danstraindepot
Chicago, Illinois
Reviewed 3 days ago NEW

We only had a one night stay, but found a decent rate which included breakfast for two adults and two children and self-parking included. When we checked in, we thought they were trying to pull a bait and switch on the items included in our reservation (example, we only received two breakfast coupons and had to ask for the additional...

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Helpful?
Thank realdealtrav
Easton, Maryland
Reviewed 5 days ago NEW

Once again we stopped here on our way south to visit family and friends for the Thanksgiving holiday. We utilize the valet parking so that our car is available for our outside dinning excursions. Rooms are clean and spacious and we are usually given one river-view. This is a reasonably prices high-end hotel that is within walking distance to the...

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Helpful?
Thank George W
Durham, North Carolina
Reviewed 1 week ago via mobile

My husband & I went for a friends wedding reception. The ballroom that it was held in was wonderful, beautiful! But the hotel room itself & the package deal we had left something to be desired. We stayed in 1612 & as soon as we entered the room, it was extremely musty smelling. It was just an overnight stay, but...

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Helpful?
Thank Melissaandfloyd
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, thank you for providing feedback about your recent stay. We strive to ensure our guests experience the best visits possible during their travel. I have communicated your concerns to our Style Manager to ensure opportunities like this do not happen again! Happy Holidays

Texas
Reviewed 2 weeks ago via mobile

I travel 50% of the year for work and stay at Marriott hotels. Therefore, the one time of the year I travelled with my 86yr old grandmother, I wanted to ensure our stay was a good one and went as seamless as possible! When I called to verify our handicap accessible reservation had a roll-in shower, Shanetta (a member of...

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Helpful?
Thank RACM
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

We are delighted that your stay with the Renaissance Portsmouth-Norfolk Waterfront Hotel was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Happy Holidays!!!!

Charlottesville, Virginia
Reviewed 2 weeks ago

Stayed 2 nights at this hotel for a conference. Found the hotel and service better than would be expected for this chain hotel. Staff was very peasant and helpful. Room was typical with good bed, free wifi, and good toiletries in bath. I had upper level room with view of river and a large military ship in dock. View across...

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Helpful?
Thank diane_marie1234
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Happy Holidays!!! Thank you for providing feedback about your recent stay! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. Look forward to meeting you on your return trip to the area!

Lee, Massachusetts
Reviewed 2 weeks ago

Could not sleep do to the noise from a party in the adjacent room. I tried to complain but the front desk would not answer the phone. The next am I left a message for the front desk manager who never bothered to contact me. Not even the Marriot Platinum desk could get the management team to return my call....

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1Thank orlandolorie
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

On behalf of Renaissance Portsmouth Hotel management and staff, please accept my apology for the missed opportunities with your stay regarding the actions of other hotel guests. We strive to ensure our guests experience the best visits possible during their travels and we fell short this time. To prove to you that we take every complaint seriously, I communicated with...

Ashburn
Reviewed 2 weeks ago

Stayed one night at this lovely hotel on the Portsmouth waterfront. The views from my room were amazing along with other window views on each floor. The desk staff was helpful and friendly and had everything ready when I arrived. The room was spacious especially the bath. I love it when hotels have expanded bathroom counters for makeup, bath products,...

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Helpful?
Thank Marcia B
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you for providing feedback on your recent stay! Your valued feedback highlighted an area for improvement that I have since shared with the Executive Chef and Restaurant Manager, who join me in offering their apologies for the opportunity mentioned. We hope that your travels bring you back to our historic city in the future. Have a Happy and safe...

Reviewed 2 weeks ago via mobile

Excellent customer service. Dewayne was helpful unloading our car and taking our belongings to our room. He even left a handwritten note telling us to enjoy our stay. We enjoyed riding the ferry to Norfolk.

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Helpful?
Thank Chrissy S
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you so much for sharing!!! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Happy Holidays!!!

Waldenbuch, Germany
Reviewed 2 weeks ago

First of all, I have absolutely no complaints with the service staff and management of this property. I'm coming from staying there for 13 nights in Nov '16. What few minor complaints I had, I'd reported and they were rectified promptly. That said I probably will not stay here again. There were certain aesthetics and architectural design aspects about the...

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Helpful?
Thank Coco-Expat
Darnell S, Front Office Manager at Renaissance Portsmouth-Norfolk Waterfront Hotel, responded to this review

Thank you again for sharing your feedback. I am very pleased to inform you that we are in the beginning stages of our renovation!!! We would love for you to come back once the updates are completed!! Have a safe and Happy Holiday!!

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Blending traditional elegance and modern style, our waterside Norfolk, VA area hotel in the historic downtown district of Olde Towne Portsmouth provides calming comfort and soothing relaxation. The Renaissance Portsmouth hotel boasts a hip location overlooking the vibrant, revitalized waterfront and offers stunning views of the Elizabeth River. Set above the harbor, the Portsmouth Ballroom's unique outdoor terrace, part of the 24,000 square feet of Norfolk area hotel meeting space, provides a stunning reception area sure to draw rave reviews from your guests. This updated luxurious Norfolk, Virginia area hotel also features 23 meeting rooms including a 70-seat Amphitheater. Savor the atmosphere of this waterside hotel in Portsmouth at Foggy Point Bar & Grill, presenting a selection of fresh seafood. Visitors to the area can enjoy the unique experience of taking the nearby water taxi across to many of the Norfolk business and visitor destinations including the Norfolk Naval facilities. ... more   less 

Additional Information about Renaissance Portsmouth-Norfolk Waterfront Hotel

Address: 425 Water St, Portsmouth, VA 23704-3801
Region: United States > Virginia > Portsmouth
Price Range: $126 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Portsmouth-Norfolk Waterfront Hotel 3.5*
Number of rooms: 249
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Also Known As:
Renaissance Portsmouth Hotel & Waterfront Portsmouth
Renaissance Portsmouth Hotel And Waterfront Conference Center
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and other travellers.
3 questions
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Cornwall, Canada
3 months ago
6 months ago

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Questions? Get answers from Renaissance Portsmouth-Norfolk Waterfront Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a river view.”
 of 5 bubbles Weckel, 4 Dec 2016 | Read review
“view of the water- and room on lounge club level for access to club”
 of 5 bubbles , 29 Oct 2016 | Read review
“Ask for a nice view on one of the higher floors.”
 of 5 bubbles I2224QNkarens, 28 Oct 2016 | Read review
“Get a room high up, 5th floor or higher. The view is spectacular. Get a room facing the water/harbor.”
  • View from our room about 9:00 PM
 of 5 bubbles jeffg1, 12 Oct 2016 | Read review
“Ask for a high floor, water-view -- facing the Norfolk waterfront, which is beautiful at night!”
 of 5 bubbles Platinum2VA, 13 Sep 2016 | Read review
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