We stayed here for 2 days to explore the Yarra Valley, what a beautiful property with lovely established gardens. We were able to stay in the Yering Suite and it was absolutely wonderful, lots of space and a very comfortable area to reside in, very old worldly and charming, with our own "privacy cat" to boot. The staff were friendly and helpful. As Eleonores restaurant was closed due to COVID and staff shortages they were able to recommend some nice local places to go for meals. The only negative was the all inclusive breakfast, it offered a good selection of food,the staff were lovely but the food was a little disappointing.
Beautiful building. Makes you feel like you stepped back in time. Lovely open fire and excellent staff. The food in elonores was amazing as was the breakfast in Sweetwater. So central to wineries too. Definitely be back in the summer months to take advantage of the pool and tennis court.
The gardens were lovely to walk through and the rooms were clean. The bed was so comfortable and it was quiet. Nice big balconies to sit out on, overall very happy with our stay. Highly recommend for a unique experience and a quiet night away
This hotel is truly picturesque, very clean and luxurious. Great service from management and staff. Diner was truly Devine, loved the strawberry and cream cocktail specially created on request by the bar man eager to please. Plates well presented and the food was a tasteful experience. True 5 star dunning experience! Restaurant staff were also super friendly. Highly recommended both hotel and restaurant cannot fault it in anyway. This place to me presents the perfect romantic and relaxing atmosphere. It gets 5 stars from me!
Birthday weekend away in the Yarra Valley saw us booked into this lovely establishment thanks to our daughter. The room was large, period decorated and the bed comfortable. Shower was fabulous and everything smelt clean. Location perfect for Healesville , Wineries etc. Breakfast was hot and plentiful, though yoghurt was on offer. Love to go back for a special occasion.
The worst customer service I’ve experienced in Melbourne. The arrogance and lack of care for customers was insulting. Tired Hotel which may have once been something. Ownership and management have no direction through a tough period and would prefer to just rely on being a name. To be kicked out of a hotel during rule changes during the pandemic which didn’t align with DHHS to suit their own laziness Is terrible. Wouldn’t step foot in this place again. Still waiting for a refund a week later as well...
Came for a High Tea. Was served what tasted like stale bread and scones were not edible. I tried to email to discuss rather than leave a negative review but they didn’t even care to reply. So disappointed, have been here previously and used to be great service and delicious food, not anymore.
This was such a beautiful place to stay but now it seems like neither owners or staff care. This is not a hotel anymore - no restaurant for dinner, no bar, staff who are very pleasant but not what you would expect of a hotel. The exception was the breakfast & breakfast staff. Sadly won’t be returning.
Made the decision to visit Yarra Valley for a couple of days. To say I was disappointed would be an understatement of this hotel. From the rude and worst check in experience I have ever had to the failure to make arrangements previously agreed upon. Everyone needs to make adjustments for COVID but this does not mean basic customer service should be disregarded. The hotel is very charming but would simply never return due to the attitude of 2 of the staff. Lots of other options in the area which I would recommend you check out instead.
Always a pleasure staying at Chateau Yering. Celebrating a couple of birthdays in the Stable Suites at the Chateau was ideal and add a true winters weekend in the Valley, perfect setting. Staff did well coping with the changes due to COVID 19. A pity Eleanors was not available to guests, though there is always next time.