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Mercure Kangaroo Island Lodge

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73 Scenic Drive, American River, Kangaroo Island, South Australia 5221 Australia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (258)
Room & Suite (54)
Dining (31)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#1 of 3 B&Bs / Inns in American River
Travellers' Choice
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Kangaroo Island Lodge
Updated 09/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Location

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Contact
73 Scenic Drive, American River, Kangaroo Island, South Australia 5221 Australia
Getting there
Adelaide Airport115 kmSee all flights
Kingscote Airport24 kmSee all flights
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634Reviews4Q+A100Room tips
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Tessian wrote a review 4 Sep
2 contributions
We arrived at Kangaroo Lodge for a 3-day stay and were there for 11 days. Ian and Sue (2) could not have done more to make our stay comfortable and relaxing. Our spacious unit overlooked the water providing a peaceful, tranquil atmosphere. We enjoyed the many bush walks near the water and the historical sites along the way. The wildlife round the Lodge is an extra bonus. The award winning restaurant lived up to its reputation - our compliments to the Chef and to Fiona. We can not give enough praise to Ian and Sue who made our stay so memorable, comfortable and relaxing. Thank you. Ian and Tess.
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Date of stay: July 2021
Rooms
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Room Tip: The outlook from Kangaroo Lodge is beautiful with views of the water and bushland surroundings.
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Response from Ian Solomon, General Manager at Mercure Kangaroo Island Lodge
Responded 2 weeks ago
HI Ian & Tess Thank you very much for your kind review and for taking the time to write it. It was a pleasure having you stay with us and I will pass your comments on to the team. WE are lucky being in American River were the nature abounds and you can take it all in by doing some of the walks nearby. We look forward to welcoming you back the next time you venture down to KI regards
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Edna Burnside wrote a review Jul 2021
Greater Adelaide, Australia3 contributions1 helpful vote
I stayed at this accommodation recently, and found a very pleasant surprise! All staff i met were very friendly & helpful. From Front of House to Restaurant and Breakfast staff. Nothing was too much trouble. The meals were stunning and everything I tried was delicious. Must say i was impressed by the limen is the rooms, the towels were the fluffiest I have ever seen!
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Date of stay: June 2021
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1 Helpful vote
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Response from Ian Solomon, General Manager at Mercure Kangaroo Island Lodge
Responded 11 Jul 2021
Thank you for your very kind review We are glad that you enjoyed your time with us - I'll pass your comments onto the staff, they will be thrilled. We look forward to welcoming you back the next time you venture to the Island regards
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LisaMDL wrote a review May 2021
Adelaide, Australia1617 contributions429 helpful votes
We only stayed here out of necessity as something went wrong with another booking we had for a beach house, and I have to say we would probably only choose to stay again if it was really necessary. Essentially, the place is v v v dated and has nothing specific that makes it enticing or attractive. It is just a place to lay your head - but if that’s all you want, then it’s fine. We just like to ‘feel’ some point of difference in the places we stay. For that reason we chose the rammed earth water view room and thank goodness we did as it would have been an extremely drab stay otherwise. The furnishings in there are completely soulless. The bad: The sliding door onto the balcony was open on arrival. We thought that was just a ‘welcoming touch’. We learned it was to mask the smell coming from the bathroom. It was, quite frankly, just awful. There is obviously insufficient ventilation. There is an overpowering seaweed smell that builds up so, needless to say, we tried to keep the door open as much as we could. The door to the bathroom did not close without huge force and noice. That is an issue in the middle of the night!!! The bathroom is just dated. The shower head has no pressure. The coffee pods were not replaced at the service. It makes you feel embarrassed to go asking for more given the price paid!! Equally, if you want your room serviced, you have to ask for that too. The covid reason is no longer valid. It’s a staple requirement of a hotel room to have your bed made and towels changed. It should be the reverse - if you DO NOT want your room serviced you should opt out. At least the fellow who checked us in did indeed register our request for servicing and so it did occur the next morning and very thoroughly. The good: We appreciated having the little kitchenette. More hotel rooms could benefit from providing just very basic knives, forks, spoons, plates, glasses etc like this. The room, smell aside, was extremely clean and tidy and the room we had was large enough to be able to sprawl out. We also very much enjoyed our dinner in Reflections. The whiting, although a very small portion (and we do appreciate the current high price) was done just perfectly and was so juicy and sweet - and the side dish of greens was a bowl of buttery bliss! The honey tiramisu dessert was gorgeous on the eye and the tummy! The three stars given here is mostly due to the restaurant really. As to the wine service - hmmmmm. The bottle was delivered to the table, opened, and just dumped on the table in a cooler and not served into our glasses. Why not? Weird. We did love that their wine list was (I think) 100%, or if not 95%, KI wine. Excellent. The location is the hotel’s main advantage other than its restaurant. Being on a ‘main’ road we thought ‘oh oh’ for noise, but it’s wasn’t an issue and the view, even if over a road, is very pleasant. Morning walks around the area are a treat. No glossy black cockatoos though :( The staff are so nice but great people do not mean the place just = 4 stars. The property itself must match the service and an upgrade would help that for sure.
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Date of stay: May 2021Trip type: Travelled as a couple
3 Helpful votes
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Response from Ian Solomon, General Manager at Mercure Kangaroo Island Lodge
Responded 2 May 2021
Thank you for your very comprehensive review. Just to answer The bad: It is the first time that anyone, staff or guest. as mentioned any smell from the bathroom or that the door does not close properly. I will have maintenance look at the issue. The replacement of the coffee pods was an oversight from the team and will be addressed. I'm not sure what the issue with the service is - opt in or out. You asked for your room to be serviced and in your words it was done thoroughly - during this time does it really matter whether it is opt in or out? 98% of our guests are quite happy with the arrangement that is currently in place. Despite your thoughts the COVID reason is still very valid and is appreciated. The good: I'm glad that you found the room clean and the essentials were provided. Our staff are one of our greatest assets along with Reflections Restaurant and it is pleasing to see that it was up to your standard. We are fortunate to be surrounded by nature and have walking trails close by - both on our property and being able to direct people to a night walk to hopefully see the local wildlife.
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Sue A wrote a review Apr 2021
12 contributions13 helpful votes
We were a group of 7 staying in 3 x rooms. The rooms were spacious with bathrooms and tea & coffee making facilities. The bed were comfortable and the rooms were all clean. We arrived late at night and were greeted by lovely receptionist Sue who made it very easy to check in. I would suggest that you look for an alternative to the Restaurant for dinner, it was very disappointing. All our rooms had lovely views of the river which was just across the road.
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Date of stay: April 2021
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Room Tip: Ground floor rooms had access to outdoor balcony with uninterrupted views of the river
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1 Helpful vote
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Response from Ian Solomon, General Manager at Mercure Kangaroo Island Lodge
Responded 26 Apr 2021
Thank you for your review - I will pass this on to Sue, it's great to hear. I'm surprised by your comment in regards to the restaurant, it usually has great reviews about the food and service. So I apologise if it didn't live up to your expectations on this occasion. We look forward to welcoming you back if you venture to KI again regards
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OzzieHolidayers wrote a review Apr 2021
Melbourne, Australia4 contributions
We stayed there from 31 March to 4 April 2021 and really enjoyed our stay. The team members were excellent (very friendly and helpful), the food was great and the amenities met our needs. Highly recommended Mercure Lodge to anyone visiting Kangaroo Island!
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
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Response from Ian Solomon, General Manager at Mercure Kangaroo Island Lodge
Responded 26 Apr 2021
Thank you for your review We look forward to welcoming you back the next time you visit KI regards
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FORMERLY KNOWN AS
All Seasons Kangaroo Island Lodge
LOCATION
AustraliaSouth AustraliaKangaroo IslandAmerican River
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Frequently Asked Questions about Mercure Kangaroo Island Lodge
Which popular attractions are close to Mercure Kangaroo Island Lodge?
Nearby attractions include Prospect Hill (8.0 km), The Oyster Farm Shop (1.2 km), and Rebuild Independence Group (1.4 km).
What are some restaurants close to Mercure Kangaroo Island Lodge?
Conveniently located restaurants include The Oyster Farm Shop, Reflections Restaurant, and The Deck Cafe on the wharf.
Are there any historical sites close to Mercure Kangaroo Island Lodge?
Many travellers enjoy visiting Frenchman's Rock Penneshaw (15.9 km) and Frenchman's Rock (15.9 km).
Does Mercure Kangaroo Island Lodge have any great views?
Yes, guests often enjoy the bay view available here.